Job Description & ResponsibilitiesA customer service advisor enjoys fulfilling a variety of tasks each day. Whether meeting customer needs, or helping a customer work through a complaint, the job duties are rarely same each day. Customer service advisors also work in many different settings since virtually all businesses involve customers in some way. Therefore, the job setting could be in an office, at a mall, or even at a sporting event. Moreover, customer service advisors may work many different hours. Some businesses require work during normal, weekday business hours. However, others many need phone calls answered all night long. When searching for your job, you can look for businesses that fit your needs!
Education & Training for a Customer Service Advisor ResumeA high school diploma is usually required for a customer service advisor. Some companies may prefer a higher-level degree, however it is not usually required. Additionally, training is usually provided during the first few weeks on this job. There is more to being a customer service advisor than having the right skills. Customer service advisors also need to have specific personality traits. This includes strong communication skills and a talent for working with people. Including these skills on your customer service resume will help employers see that you are the best fit for the job.
Getting a Customer Service Advisor JobCustomer service advisors make an average of $67,058 a year. If this sounds like a job for your, start your customer service resume today! This is a great time to begin because job availability is growing. If you need assistance, take a look at our customer service advisor resume. This will help you get on track with your application material and create a cover letter that will impress employers.
Sofia Green1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: firstname.lastname@example.orgSummaryExceptional Customer Service Advisor with experience in automotive and banking environments. Works quickly to understand customer needs and recommend solutions. Personable and outgoing, with great work ethic and expertise in delivering first-rate service and support to wide range of customers.HighlightsService orders Invoice processing Customer consultations Adaptive team player Conflict resolutionDepartment coordination Excellent listener Persuasive communicator Efficient AccurateExperienceSeptember 2010 to Current Schneider Automotive Group New Cityland, CA Customer Service AdvisorMeet with repair shop customers to ascertain needs and plan service accordingly. Explain services for repairs and outline fee structures. Arrange for complimentary vehicles for longer repairs. Write up vehicle assessments and explain additional repair needs. Frequently exceed monthly quotas for additional services sold.February 2005 to August 2010 Brossard Bank New Cityland, CA Customer Service AdvisorAnswered questions about bank services in phone and in person. Changed account preferences and assisted with setup of new online accounts for easier access. Explained free services such as mobile banking to increase customer engagement. Offered additional services such as credit cards and home equity loan information. Wrote variety of customer letters for account issues and to answer requests. Updated account details in computer system. Helped customers with account and loan applications.Education2016 California Coast Business School New Cityland, CA Bachelor of Science Accounting3.97 GPA Dean’s List New Cityland Community College New Cityland, CACompleted 30 hours of coursework in Finance, Business Administration, Speech Communication, and Accounting