Customer Service Advisor Resume Sample

Job Description & Responsibilities

A customer service advisor enjoys fulfilling a variety of tasks each day. Whether meeting customer needs, or helping a customer work through a complaint, the job duties are rarely same each day. Customer service advisors also work in many different settings since virtually all businesses involve customers in some way. Therefore, the job setting could be in an office, at a mall, or even at a sporting event. Moreover, customer service advisors may work many different hours. Some businesses require work during normal, weekday business hours. However, others many need phone calls answered all night long. When searching for your job, you can look for businesses that fit your needs!

Education & Training for a Customer Service Advisor Resume

A high school diploma is usually required for a customer service advisor. Some companies may prefer a higher-level degree, however it is not usually required. Additionally, training is usually provided during the first few weeks on this job. There is more to being a customer service advisor than having the right skills. Customer service advisors also need to have specific personality traits. This includes strong communication skills and a talent for working with people. Including these skills on your customer service resume will help employers see that you are the best fit for the job.

Getting a Customer Service Advisor Job

Customer service advisors make an average of $67,058 a year. If this sounds like a job for your, start your customer service resume today! This is a great time to begin because job availability is growing. If you need assistance, take a look at our customer service advisor resume. This will help you get on track with your application material and create a cover letter that will impress employers.

Customer Service Advisor Resume Sample

Sofia Green

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

Exceptional Customer Service Advisor with experience in automotive and banking environments. Works quickly to understand customer needs and recommend solutions. Personable and outgoing, with great work ethic and expertise in delivering first-rate service and support to wide range of customers.

Highlights

Service orders
Invoice processing
Customer consultations
Adaptive team player
Conflict resolution

Department coordination
Excellent listener
Persuasive communicator
Efficient
Accurate

Experience

September 2010 to Current
Schneider Automotive Group New Cityland, CA
Customer Service Advisor

Meet with repair shop customers to ascertain needs and plan service accordingly.
Explain services for repairs and outline fee structures.
Arrange for complimentary vehicles for longer repairs.
Write up vehicle assessments and explain additional repair needs.
Frequently exceed monthly quotas for additional services sold.

February 2005 to August 2010
Brossard Bank New Cityland, CA
Customer Service Advisor

Answered questions about bank services in phone and in person.
Changed account preferences and assisted with setup of new online accounts for easier access.
Explained free services such as mobile banking to increase customer engagement.
Offered additional services such as credit cards and home equity loan information.
Wrote variety of customer letters for account issues and to answer requests.
Updated account details in computer system.
Helped customers with account and loan applications.

Education

2016 California Coast Business School New Cityland, CA
Bachelor of Science Accounting

3.97 GPA
Dean’s List
New Cityland Community College New Cityland, CA

Completed 30 hours of coursework in Finance, Business Administration, Speech Communication, and Accounting

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