Job Description & Responsibilities
A customer service advisor enjoys fulfilling a variety of tasks each day. Whether meeting customer needs, or helping a customer work through a complaint, the job duties are rarely same each day. Customer service advisors also work in many different settings since virtually all businesses involve customers in some way.
Therefore, the job setting could be in an office, at a mall, or even at a sporting event. Moreover, customer service advisors may work many different hours. Some businesses require work during normal, weekday business hours. However, others many need phone calls answered all night long. When searching for your job, you can look for businesses that fit your needs!
Education & Training for a Customer Service Advisor Resume
A high school diploma is usually required for a customer service advisor. Some companies may prefer a higher-level degree, however it is not usually required. Additionally, training is usually provided during the first few weeks on this job. There is more to being a customer service advisor than having the right skills.
Customer service advisors also need to have specific personality traits. This includes strong communication skills and a talent for working with people. Including these skills on your customer service resume will help employers see that you are the best fit for the job.
Getting a Customer Service Advisor Job
Customer service advisors make an average of $67,058 a year. If this sounds like a job for your, start your customer service resume today! This is a great time to begin because job availability is growing. If you need assistance, take a look at our customer service advisor resume. This will help you get on track with your application material and create a cover letter that will impress employers.
Customer Service Resume Questions
Today, most job applicants use a professional summary instead of an objective statement to showcase their skills, qualifications, and work experiences. However, there are still times where you may opt to include an objective statement over a professional summary.
For instance, it may be more effective to use an objective statement when you are returning to the workforce following extensive leave, changing careers, or applying for your first job. To write your objective statement, outline why you are applying for the job and what you hope to get out of it. You should intertwine these statements with reasons why you are the best fit for the position.
Some of the qualifications listed on our customer service advisor resume sample include invoice processing, department coordination, conflict resolution, and service orders. Depending on your personal skills and the requirements of the open job, you may want to add these qualifications to your own resume. Plan on listing your skills in bullet-point format and make sure any qualifications you list relate to the job you are applying for.
Our customer service advisor resume sample includes 10 different skills. While you can also include this same number of skills on your resume, plan on adding between eight and 15 to the document. Putting fewer than eight skills on your resume may not give future employers enough information about you, while adding more than 15 could inundate hiring managers with too much information.
The best thing you can do to make your resume stand out is to format it in an organized manner. When you put together this document, you may want to use a template that includes pre-determined sections for your resume. Make sure your resume is visually appealing, that it includes all necessary information requested in the job posting, and that it is free of grammar issues and typos.
We also recommend going over our customer service advisor resume sample and then using our personalized resume builder to put together this document. All you need to do is input your information and you should be able to continue your job hunt.
Plan on making your resume about one page in length. However, if you have extensive experience in the customer service industry, it can be appropriate to go over to two or even three pages. If you decide to add a references section or the job description requests one, you should add this information to a separate page and include it at the end of this document.
Now that you know the ins-and-outs of creating your own Customer Service Advisor resume, check out our Customer Service Advisor cover letter samples.
- Customer Service Representative
- Customer Service Representative Resume
- Resume Templates
- Best Resume Formats
1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Exceptional Customer Service Advisor with experience in automotive and banking environments. Works quickly to understand customer needs and recommend solutions. Personable and outgoing, with great work ethic and expertise in delivering first-rate service and support to wide range of customers.
Adaptive team player
September 2010 to Current
Schneider Automotive Group New Cityland, CA
Customer Service Advisor
Meet with repair shop customers to ascertain needs and plan service accordingly.
Explain services for repairs and outline fee structures.
Arrange for complimentary vehicles for longer repairs.
Write up vehicle assessments and explain additional repair needs.
Frequently exceed monthly quotas for additional services sold.
February 2005 to August 2010
Brossard Bank New Cityland, CA
Customer Service Advisor
Answered questions about bank services in phone and in person.
Changed account preferences and assisted with setup of new online accounts for easier access.
Explained free services such as mobile banking to increase customer engagement.
Offered additional services such as credit cards and home equity loan information.
Wrote variety of customer letters for account issues and to answer requests.
Updated account details in computer system.
Helped customers with account and loan applications.
2016 California Coast Business School New Cityland, CA
Bachelor of Science Accounting
New Cityland Community College New Cityland, CA
Completed 30 hours of coursework in Finance, Business Administration, Speech Communication, and Accounting