Resume Templates: Call Center Team Leader

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In any workplace, being a team leader comes with a lot of pressure. But in a call center where noise and time are limited, these pressures are magnified even more than a typical office. If you want to get a job as a call center team leader, your resume needs to demonstrate that you have the hard and soft skills to handle whatever the day throws at you.

Every successful call center team leader resume needs to have a fully-stocked experience section. If you’re looking for a leadership position, you need to prove that you have the expertise to manage those below you. It’s very unlikely that a company will hire someone who has never worked in a call center before to manage a team.

Need more help with crafting the perfect resume? The call center team leader resume sample below has you covered.

Resume Templates: Call Center Team Leader



Call Center Team Leader Resume Questions

1. What does a good call center team leader resume look like?

A good call center team leader resume is clean and concise and utilizes a standard resume format. Begin with a header that includes your name, address, phone number, and email address. Follow that up with a brief professional summary of no more than three sentences. Next, illuminate your skills in a qualifications section. List these skills in bullet point format, and use no more than eight bullet points. After that, delve into your work history, and end your resume with a brief academic summary. This call center team leader resume sample is a perfect example of an effective resume.

2. How do you write the qualifications section of a call center team leader resume?

A qualifications section of no more than eight bullet points is an excellent way to draw attention to your most relevant attributes. This is where you should illuminate those skills listed in the job description, so long as they apply to you. Use this section to capture the attention of a busy hiring manager or an ATS, an applicant tracking system that looks for keywords when determining whether to forward a resume to the hiring team.

3. How do you write the experience section of your call center team leader resume?

You can detail your work experience in one of three ways: chronologically, functionally, or a mixture of both. A chronological layout focuses on work experience and lists job experience in reverse chronological order. This call center team leader resume sample is chronological. A functional format draws attention to skills rather than actual job experience and lists jobs from most to least relevant. A hybrid form puts the most relevant experience at the top and then reverts to chronological order.

Regarding bullet points, your recent or most relevant experience gets eight, as does your second-most current or relevant. Your next two jobs get four bullet points each, and all other positions get a total of ten.

4. How do you write an objective statement for a call center team leader resume?

Unless you have zero relevant work experience, ditch the objective statement and create a professional summary instead. Think of the professional summary as an elevator pitch, and use it to explain who you are and how you can add value to the organization for which you are applying. When writing your summary, begin by stating who you are, segue into what you do and who you do it for, and finish with a short blurb that illuminates your intangible strengths. This call center team leader resume sample provides a great example of an effective professional summary.

5. How do you write the header of a call center team leader resume?

The header is the most straightforward part of your resume and should only include the facts: your name, physical address, phone number, and email address. If applicable, include a link to a professional profile, such as your LinkedIn account. Put the header in the body of the document; do not use the header function in Word. You can center your header or align it to the right. For step-by-step instructions on how to create the perfect header and resume, use MyPerfectResume’s resume builder.


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Resume Text



Amy Bradden

100 Broadway Lane

New Parkland, CA, 91010

Cell: (555) 987-1234

amybradden@example.com


Summary


Energetic Call Center Team Leader who consistently achieves quarterly sales numbers well above company quotas. Adept at motivating team members to succeed, establishing effective call center policies and maintaining team morale. Specializes in customer service and insurance claims call centers.


Highlights



  • Developed teams that were consistently rated the highest in the company for customer satisfaction

  • Extremely proud of high revenue generation track record

  • Excellent communication and presentation skills

  • Still likes to take calls and work with the team

  • Excellent morale builder and team member

  • Focuses on the success of each team member as well as the company


Work Experience


June 2012 to February 2015 Grayco Insurance – New Parkland, CA Call Center Team Leader

  • Trained new call center team members to always meet the team's high standards.

  • Maintained a track record of 13 consecutive months where team exceeded company service goals.

  • Sent three team members to the President's Convention, showing a high level of team excellence.

December 2005 to June 2012 Glenn Sales – New Parkland, CA Call Center Team Leader

  • Delivered motivating speeches to the team each morning that were designed to get everyone ready for the day.

  • Created team policies that lowered turnover and increased productivity.

  • Ran a team that was consistently rated the highest in the company for reliability and productivity.

June 2002 to December 2005 Gold Corporation – New Parkland, CA Call Center Team Leader

  • Often asked to train and run smaller teams for special projects.

  • Worked with human resources to develop training policies for team members.

 



Education


2002 Alameda Community College, New Parkland, CA Associate's Degree, Business

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