Customer Service Advisor Resume Sample

Customer Service Advisor Resume Sample

Milan Peters

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337


Resourceful Customer Service Advisor with background in transportation industry. Detail-oriented professional with strong people and time management abilities. Skilled at fielding routine and complex questions, taking orders, and resolving complaints.


Account questions
Order placement
Payment processing
Conflict resolution

Delivery scheduling
Computer savvy


November 2009 to Current
DMP Transportation New Cityland, CA
Customer Service Advisor

Update account information and delivery orders in computer system.
Draft delivery contract and specify all services, fees, and delivery options.
Listen to client needs and specifications and recommend appropriate options.
Process payments and set up daily deposits.
Take information on damage and delivery issue claims and forward to transportation supervisor.
Skillfully clear up conflicts or route to the correct person for handling.
Maintain current knowledge of road conditions, driver schedules, policy changes, and fee structures.
Wrote training manual for fill-in customer service advisors detailing common issues and protocols for response or resolution.

May 2005 to October 2009
Roadworthy Delivery Service New Cityland, CA
Customer Service Advisor

Handled all customer service issues for local delivery company.
Answered phones and took delivery order specifications for computer entry.
Responded to customer service issues in a timely manner and ensured maximum satisfaction.
Provided information on company offerings and recommended most fitting services.
Consulted driver schedules to answer delivery questions and make changes on request.

August 2002 to March 2005
Jameson Freight Carriers New Cityland, CA
Customer Service Advisor

Fielded routine account questions concerning payments and deliveries.
Wrote tickets for new delivery orders and logged details into shipping calendar.
Resolved basic customer service issues such as package tracking.
Investigated more complex issues and escalated questions needing further help.
Quickly learned details of shipping industry, transportation schedules, and delivery protocols to better inform customers of answers to questions and service options.


    Customer Service: 855.213.0348
    Mon-Fri 8AM-8PM CST, Sat 8AM-5PM CST, Sun 10AM-6PM CST
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