Milan Peters1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: email@example.comSummaryResourceful Customer Service Advisor with background in transportation industry. Detail-oriented professional with strong people and time management abilities. Skilled at fielding routine and complex questions, taking orders, and resolving complaints.HighlightsAccount questions Order placement Payment processing Conflict resolution Service-mindedDelivery scheduling Organized Proactive Knowledgeable Computer savvyExperienceNovember 2009 to Current DMP Transportation New Cityland, CA Customer Service AdvisorUpdate account information and delivery orders in computer system. Draft delivery contract and specify all services, fees, and delivery options. Listen to client needs and specifications and recommend appropriate options. Process payments and set up daily deposits. Take information on damage and delivery issue claims and forward to transportation supervisor. Skillfully clear up conflicts or route to the correct person for handling. Maintain current knowledge of road conditions, driver schedules, policy changes, and fee structures. Wrote training manual for fill-in customer service advisors detailing common issues and protocols for response or resolution.May 2005 to October 2009 Roadworthy Delivery Service New Cityland, CA Customer Service AdvisorHandled all customer service issues for local delivery company. Answered phones and took delivery order specifications for computer entry. Responded to customer service issues in a timely manner and ensured maximum satisfaction. Provided information on company offerings and recommended most fitting services. Consulted driver schedules to answer delivery questions and make changes on request.August 2002 to March 2005 Jameson Freight Carriers New Cityland, CA Customer Service AdvisorFielded routine account questions concerning payments and deliveries. Wrote tickets for new delivery orders and logged details into shipping calendar. Resolved basic customer service issues such as package tracking. Investigated more complex issues and escalated questions needing further help. Quickly learned details of shipping industry, transportation schedules, and delivery protocols to better inform customers of answers to questions and service options.