Hotel General Manager CV Guide + Tips + Example
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Propel your career with a well-written hotel general manager CV. With our guide, you can create a professional hotel general manager CV to showcase your hospitality skills and present you as a desirable candidate.
Start by editing this hotel general manager CV template or explore our 40+ CV templates to find the best one for you.
Hotel general manager CV example (text version)
Bob Smith
Boca Raton, FL 33429
(555) 555-5555
example@example.com
Summary Statement
Dedicated hotel general manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.
Core Qualifications
- Operational knowledge
- Policy and procedure adherence
- Property maintenance
- Guest accommodations
- RoomRaccoon
- MaestroPMX
- Customer service
- Attention to detail
Education
- Florida International University Miami, FL
Master of Science Hospitality Management - Executive
- Florida International University Miami, FL
Bachelor of Science Hospitality Management - Hotel and Lodging Management
Work Experience
November 2015 – Current
AC Miami Wynwood – Miami, FL
Hotel General Manager
- Manage 250-room property with $5.5 million in annual revenue.
- Oversee all hotel activities, including hiring and firing, supervising employees and training staff of more than 90 employees.
- Increase room revenues by 15% year-to-year for three consecutive years.
- Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame.
September 2010 – October 2015
Thompson Hotels – Miami, FL
Operations Manager
- Oversaw daily front desk operations, maintenance and housekeeping for more than 40 employees.
- Increased guest satisfaction scores by 12% in surveys on attentiveness, cleanliness, quality of maintenance and breakfast service.
- Controlled a housekeeping and maintenance operating budget of $25,000 per month with 45% GOP.
- Decreased employee turnover by 55%.
June 2007 – August 2010
Sonesta Hotels – Miami, FL
Manager
- Managed day-to-day hotel operations and functions with a staff of 60.
- Reviewed P&L statements, budgets and forecasts, revenues and expenses.
- Oversaw individual department managers and ensure adherence to company policy and procedure.
Conference Presentations
- Hospitality Management and VIP Services Conference – (2022)
- Hotel Management Opportunities and Challenges – (2021)
- Hospitality: Operations Improvements and Vendor Interaction – (2018)
- Strategies and Tactics to Grow Revenue Faster – (2017)
Conference Attendance
- Independent Hotel Show Miami 2022 – (2023)
- The Lodging Conference, Phoenix Arizona – (2023)
- National HR in Hospitality Conference, Miami, FL – (2022)
- Florida Hotel Conference – (2022)
- Hospitality Management Conference, Miami Fl – (2021)
Professional Affiliations and Memberships
- Greater Miami and the Beach Hotel Association (GMBHA) – (2022)
- Florida Restaurant & Lodging Association (FRLA) – (2021)
- American Hotel & Lodging Association (AH&LA) – (2019)
Certifications and Licenses
- American Hotel & Lodging Education Institute’s Certified Hotel
- General Manager (AHLEI-CHGM) – (2021)
- Certified Hotel Administrator (CHA) – (2019)
- Hospitality Management Certificate – (2018)
Profession Relevant Skills
- Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction.
- Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources and the coordination of people and resources.
- Excels in sales and marketing, including showing, promoting and selling.
- Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions.
- Strong communication skills that allow me to easily determine guest and employee concerns.
Languages
- English
Native or Bilingual - Spanish
Full Professional
Hobbies and Interests
I enjoy spending my time away from work with my family in the great outdoors. If I am not sitting by the lake reading a good novel, I am likely to be hiking or biking on one of the many trails near the city. I love sports and am happy to provide my services to the local little league every season as my son’s baseball coach.
5 essentials of a top hotel general manager CV
Contact details
This section will have all the information needed to contact you for an hotel general manager interview. The standard goes: full name, city, state and ZIP code, followed by phone number and email address. Finally, add your LinkedIn profile or any other professional networking profile. If you have a professional website, include it in this section.
Personal statement
Also called a professional summary, this is the section where you display your best skills and experience. It should always be tailored to the job description. In no more than five sentences, you will let the recruiter know: your years of experience, one or two professional accomplishments and your best job-relevant skill.
Skills
Capture the recruiter’s attention with a skills section that includes keywords from the hotel general manager job description. Create a bulleted list of hard skills, like customer service, Hotelogix and Salesforce, and soft skills, such as conflict resolution, thinking outside the box and cooperation. If this is your first job as a hotel general manager, include transferable skills from other employment.
Work history
Create your work history section in reverse-chronological order. Start by adding the company’s name, location and dates of employment. Under every job, include a bulleted list of three measurable accomplishments, like the successful implementation of a new action plan to decrease complaints, increasing annual revenue through new services and collaborating with different departments to improve online ratings.
If this is your first job as a hotel general manager, you can include other relevant work experience, like volunteer work, community service and more.
Education
Create the education section of a hotel general manager CV using bullet points. Include the educational institution’s name, the degree conferred and graduation year. Skip the graduation date if it has been over 10 years. If you did not attend college, list your high school and any other post-high school courses you’ve completed.
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Action words for a stand-out hotel general manager CV
Action words show your strength as a hotel general manager. Their directness gives confidence to your accomplishments. Combine action words with numbers to create an eye-catching CV.
Here’s a short list of action words for a hotel general manager:
- Managed
- Evaluated
- Improved
- Decreased
- Administered
- Developed
- Determined
- Supervised
- Reduced
- Created
- Adapted
- Aided
- Assisted
- Assigned
- Organized
- Motivated
Creating an effective hotel general manager CV is quick and easy with the help of our CV Maker. It has all the tools you need, including step-by-step guidance and expert suggestions. Then, you can download the product once you’re satisfied with it.
Top skills for a hotel general manager CV
Review the hotel general manager job description carefully and match the required skills to the skills and traits that fit you.
Your management skills might include:
- Leadership
- Guest satisfaction
- Excellent written and verbal communication
- Property maintenance
- Cultural competence
- Attention to detail
- Detail oriented
- Operational knowledge
- Little Hotelier
- RoomRaccoon
- MaestroPMX
- Hotelogix
- eZee Front desk
- Customer service
See how your CV could look! We have 350+ CV examples to help you create the perfect hotel general manager CV.
Certifications for a hotel general manager CV
Stand out from other candidates with certifications. Certifications add value to your CV and show your commitment to your career and willingness to learn.
These are a few examples of certifications for a hotel general manager CV:
- American Hotel & Lodging Education Institute’s Certified Hotel General Manager (AHLEI-CHGM)
- Certified Hotel Administrator (CHA)
- Hospitality Management Certificate
- Certification in Hotel Industry Analytics (CHIA)
- Certified Hospitality Department Trainer
- Certified Hospitality Revenue Manager (CHRM)
Pair your CV with a matching cover letter
Hotel General Manager CV FAQ
How do I write a hotel general manager CV?
Before you get to the writing, save or screenshot the job description. It will provide you all the information to tailor your resume to that specific position. Then, follow our tips from this guide to write a professional hotel general manager CV.
Start with the basics, the five primary sections:
- Contact information
- Professional summary
- Skills
- Work history
- Education
Now that you have the required information, add the optional sections. These can be the difference between you and other candidates.
- Professional memberships or associations
- Certifications and licenses
- Volunteer experience
- Related hobbies and interests
When creating and updating your CV, always keep the job description in mind and match its skills and requirements to yours. If you need more guidance, use the hotel general manager CV sample to start and move on to our CV Maker for a fast, easy and professional resume.
What is a cover letter for a hotel general manager CV?
A hotel general manager cover letter is a one-page document that expands on your CV. It is an important, and often required, part of your job application. Think of the cover letter as a tool that allows you to connect with a potential employer and take control of the narrative on any concerns, like an employment gap or industry change.
Here’s a quick overview of how to write a cover letter:
- Use a business letter format — Includes a formal salutation and signoff, as well as your contact information.
- Opening paragraph — This is your sales pitch. Use your strongest skill and state why you want to work for this company.
- Body paragraphs — Use one or two paragraphs to discuss your career, skills and how or why the company would benefit from hiring you.
- Closing paragraph — reiterates your value and interest to the employer and uses a call to action to continue.
If you’re concerned about how to tackle writing a hotel general manager cover letter, we can help! Our Cover Letter Builder can help you create a letter in no time. It’ll provide you with step-by-step guidance and industry-specific expert suggestions, which you can edit to your style.
How should a hotel general manager CV look?
All CVs should contain all the required information in a clean and organized template. Most importantly, each section should be legible and use a professional font to best highlight your qualifications. Our CV template collection makes the most out of every space in your CV. The collection was designed by professionals to fit your personal style and career level while providing the option of ATS-friendly templates. Work smarter by using our CV Maker to create a new CV or update your current one.
Do’s and don’ts for building a hotel general manager CV
- Use measurable achievements to describe your hotel general manager skills and experience.
- Use action words to make an impact on your hotel general manager CV.
- Tailor your resume to your target hotel general manager job.
- Use keywords from the job description throughout your hotel general manager CV.
- Format your hotel general manager CV so that it is easy to read by ATS software and human eyes.
- Lie about your hotel general manager experience and skills.
- Boast about your “incomparable” hotel general manager abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience that do not pertain to a hotel general manager.
- Forget to proofread. A hotel general manager CV with errors is unprofessional.
Top 4 tips for acing an hotel general manager interview
Research the employer before your interview.
Take the time to learn about the hotel’s history, goals, values and people before your interview. Being able to show that you have in-depth knowledge about your potential employer shows dedication and commitment — favorable traits that hiring managers look for in every job candidate. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect so that you can feel confident.
Practice at home.
Before your interview, review the most common interview questions, such as:
- Why Did You Choose This Career?
- What Two or Three Things Are Most Important to You in Your Job?
- Describe a Time When You Needed to Cope With a Stressful Scenario
- Describe the System You Use for Keeping Track of Multiple Projects.
- Describe a Situation in Which You Found That Your Results Were Not Up to Your Supervisor’s Expectations
- Describe a Time When You Put Your Needs Aside to Help a Co-Worker Understand a Task
Ask a friend or relative to perform a mock interview. Look online for possible interview questions and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Being prepared will boost your confidence and chances of getting a callback.
Practice in front of a mirror. Pay attention to your facial expressions and body language, which hiring managers will notice.
Be proactive and ask questions.
Job interviews work both ways: you’re also interviewing the employer to determine if it’s the right fit for you. Prepare at least three questions for the end of your interview. Hiring managers will expect them during or at the end of the interview. This shows your enthusiasm and interest in the role. Create the questions with help from your research, and expect to think of new ones during the interview.
Here are a few examples of questions to get you started:
- What are the goals for this position?
- What’s the day-to-day like?
- Why did you decide to work for this employer?
- What could you tell me about the company culture?
- What could you tell me about the supervision?
- How do you handle conflict between guests and staff?
Open-ended questions will help you find out more information about this employer. Remember to use them and give your interviewer time to answer.
Round up your references.
Stay one step ahead by gathering your references ahead of time. Reach out to former managers and mentors, individuals who can vouch for your abilities and ethics. Request two letters of recommendation. Let your references know where you are in the process, to allow them to expect and prepare for a phone call or email.
If this is your first job, you can request a reference from a mentor, former professor, community leader, volunteer coordinator or classmate that can vouch for your skills.
Resume examples for the next step in your hospitality career
Cover letter examples for the next step in your hospitality career
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Hotel General Manager CV Example
Kellie is a Certified Professional Resume Writer with extensive experience in digital media. She is passionate about helping job seekers navigate their careers. She earned a B.A. in English and writing from Temple University.
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