Hotel General Manager Resume Examples & Templates for 2025

Explore hotel general manager resume examples that focus on leadership, guest satisfaction, and boosting revenue. Learn how to show you’re organized, great with teams, and ready to keep operations running smoothly.

By Elizabeth Muenzen, CPRW, Career Advice Writer Last Updated: August 01, 2025

More Hotel General Manager Resume Examples

Check out our hospitality resume samples to understand how to highlight your leadership skills, operational experience, and customer service focus. These samples will help you craft a resume that attracts top hospitality employers.

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Hotel General Manager Resume Template (Text Version)

Brooke James

Cincinnati, OH 45201
(555)555-5555
Brooke.James@example.com

Professional Summary

Dynamic hotel general manager with over 5 years of progressive experience in optimizing operations, improving guest satisfaction, and leading eco-friendly practices across renowned hospitality businesses.

Work History

Hotel General Manager
Pacific Lodge Management – Cincinnati, OH
July 2023 – July 2025

  • Increased guest satisfaction by 15%
  • Reduced operational costs by 0,000
  • Implemented eco-friendly initiatives

Hospitality Director
Sunset Hospitality Group – Columbus, OH
July 2021 – June 2023

  • Improved service ratings by 20%
  • Led a team of 50+ staff members
  • Enhanced event management efficiency

Front Office Manager
Luxe Resort & Spa – Columbus, OH
July 2020 – June 2021

  • Increased booking conversion by 25%
  • Optimized guest check-in experience
  • Managed daily reception operations

Skills

  • Leadership
  • Strategic Planning
  • Budget Management
  • Customer Service Excellence
  • Team Building
  • Operational Efficiency
  • Event Coordination
  • Eco-friendly Practices

Education

Master of Business Administration Hospitality Management
University of Southern California Los Angeles, California
May 2020

Bachelor of Science Tourism and Hospitality
California State University Long Beach, California
May 2018

Certifications

  • Certified Hotel Administrator – American Hotel & Lodging Educational Institute
  • Green Hospitality Specialist – International Eco-Hotel Association
  • Project Management Professional – Project Management Institute

Languages

  • Spanish – Beginner (A1)
  • French – Beginner (A1)
  • German – Beginner (A1)

Advice for Writing Your Hotel General Manager Resume

Discover our tailored tips on how to write a resume for a hotel general manager position and learn how to highlight your leadership skills, hospitality experience, and ability to create memorable guest experiences. Dive into the advice specifically designed for your profession to make your resume stand out.

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Write a strong professional summary

A professional summary on a resume serves as an introduction for hiring managers, providing a snapshot of your skills and accomplishments. You can decide whether to use a summary or a resume objective based on your experience level and career goals. 

A professional summary is usually three to four sentences long and highlights your experience, skills, and achievements. It’s ideal for those with some work history, like someone applying for a hotel general manager role. The goal of this section is to showcase your professional identity and demonstrate the value you can add to an organization.

On the other hand, resume objectives are short statements that focus on what you hope to achieve in your career. They’re great for people just beginning their journey, switching careers, or filling gaps in employment history. Think of it as “what I’ve accomplished” versus “what I aim to contribute.”

Next, we’ll provide examples of both summaries and objectives tailored to various jobs and levels of experience. Explore our resume examples for additional inspiration.

Hotel general manager resume summary examples

Entry-level
Recent graduate with a Bachelor of Science in Hospitality Management, certified in hotel management and guest services. Strong understanding of hotel operations, customer service excellence, and hospitality industry standards. Enthusiastic about driving guest satisfaction and supporting the hotel’s daily activities.

Mid-career
Experienced hotel general manager with 7+ years in managing boutique hotels and resorts. Proven track record in overseeing daily operations, improving guest experiences, and boosting occupancy rates. Skilled in budget management, staff training, and implementing innovative marketing strategies to improve revenue growth.

Experienced
Seasoned hotel general manager with over 15 years of leadership experience in luxury hotel chains. Expertise in strategic planning, team leadership, and optimizing operational efficiency to consistently achieve high guest satisfaction scores. Demonstrated ability to drive profitability through effective cost control measures and exceptional service delivery.

Hotel general manager resume objective examples

Entry-level
Aspiring hotel general manager with a background in hospitality management seeking to bring strong organizational and leadership skills to a vibrant hotel team. Eager to apply knowledge of guest services and operations management to improve customer satisfaction and drive business growth.

Career changer
Dynamic professional transitioning from retail management into hotel general management, equipped with extensive experience in team leadership and customer relationship building. Passionate about contributing to a hotel’s success by fostering an engaging atmosphere for guests and staff alike.

Recent graduate
Ambitious hospitality management graduate aiming to start a career as a hotel general manager, eager to use academic knowledge and internship experiences in improving operational efficiencies and guest experiences. Committed to developing innovative solutions that align with the hotel’s strategic goals.

Include relevant certifications and training

Listing certifications for a hotel general manager shows your expertise and dedication to the field. These credentials can set you apart and show that you have the specific skills needed for managing a hotel effectively.

In technical fields like hospitality, specialized training helps you handle complex tasks and improve guest satisfaction. Create a certifications section on your resume to highlight these achievements, placing it near the education section. Here are a few examples of certifications for your resume:

  • Certified Hotel Administrator (CHA)
  • Food Safety Manager Certification
  • Hospitality Management Certificate
  • Certificate in Revenue Management
  • Certified Hospitality Sales Professional (CHSP)

Including certifications as a hotel general manager demonstrates your commitment to staying updated with industry standards. They help build trust with employers by showing you’re knowledgeable in key areas of hotel management. This makes you more competitive and prepared for success.

Example of a certifications section

Certified Hotel Administrator (CHA)
Issued by: American Hotel & Lodging Educational Institute (AHLEI)
Issued 2022

Food Safety Manager Certification
Issued by: National Registry of Food Safety Professionals
Expires 2025

ServSafe Alcohol Certification
Issued by: National Restaurant Association
Issued 2021

Hospitality Management Certificate
Issued by: Cornell University
Issued 2020

CPR and First Aid Certification
Issued by: American Red Cross
Expires 2024

Showcase your work experience

Showcasing relevant work experience on a resume is key to landing the hotel general manager position. Employers want proof that you’ve succeeded in similar roles before, as it helps them trust you’ll do well in the new job too. When listing your experience, start with your most recent job and go backward. Include your job title, employer name, location, and employment dates for each role.

This format makes it easy for hiring managers to see your career path. Use clear and action-oriented language when describing past jobs. Focus on what you did and how you made a difference. Instead of saying “responsible for managing staff,” say “led a team of 50 employees to improve guest satisfaction scores by 20%.”

Numbers help show the impact of your work. Highlight actions like boosting sales, reducing costs, or improving guest experiences through specific examples. These measurable results catch the eye and demonstrate success in previous roles.

Include core responsibilities related to being a hotel general manager, such as overseeing daily operations, managing budgets, improving customer service strategies, coordinating marketing efforts, or handling staff training programs. By detailing these duties with concrete achievements, you paint a picture of yourself as an effective leader ready to take charge at a new hotel property while driving positive outcomes.

5 hotel general manager work history bullet points

  • Led a team of 50 staff members, achieving a 20% increase in guest satisfaction scores over two years.
  • Implemented cost-saving initiatives that reduced operational expenses by 15% without compromising service quality.
  • Increased annual revenue by 25% through strategic partnerships and improved marketing efforts.
  • Streamlined front desk operations, improving check-in efficiency and reducing wait times by 30%.
  • Directed successful renovations on time and within budget, resulting in a 10% boost in occupancy rates.

Match your resume with the job description

Tailoring resumes to job descriptions is important because it helps job seekers stand out to employers and pass through applicant tracking systems (ATS). ATS scans resumes for specific keywords from job postings, ensuring that only the most relevant applications reach hiring managers.

An ATS-friendly resume includes keywords and phrases that align with one’s skills, increasing the chances of getting noticed by hiring managers. By carefully integrating these terms, applicants can ensure their resumes are seen by the right people in the hiring process. To identify keywords from job postings, look for skills, qualifications, and duties mentioned repeatedly.

Examples include “guest services,” “staff management,” or “budget oversight.” Using exact phrases from the posting is important to match what employers are looking for. To customize your resume, incorporate these terms naturally into your resume content by rewriting job descriptions.

For example, transform “Oversee staff operations” into “Managed staff operations to improve guest satisfaction.” This approach ensures the resume sounds genuine while hitting key points.

Targeted resumes benefit from ATS compatibility because they increase the likelihood of passing initial screenings. Job seekers who focus on aligning their resumes with specific job descriptions improve their chances of securing interviews and ultimately landing roles like hotel general manager.

FAQ

Do I need to include a cover letter with my hotel general manager resume?

Yes, including a cover letter with your hotel general manager resume can make a strong impression and increase your chances of landing the role. A cover letter lets you highlight your leadership style, explain how your experience matches the hotel’s goals, and share why you’re passionate about hospitality management.

For instance, if the hotel focuses on luxury service or recently completed renovations, you can mention relevant experience such as managing high-end properties or overseeing successful transitions. If you’re unsure where to start, try using our Cover Letter Generator to streamline the process.

You can tailor your cover letter to showcase skills like budgeting, staff development, guest satisfaction, or operational improvements specific to their needs. To get inspired, take a look at our cover letter examples designed for hotel management roles.

How long should a hotel general manager’s resume be?

For a hotel general manager, a two-page resume is generally acceptable, given the level of responsibility and experience typically required.

Your resume should highlight leadership skills, operational management experience, and achievements in improving guest satisfaction and revenue.

If your career includes extensive hospitality industry experience or notable accomplishments like major renovation projects or award-winning service improvements, provide concise details to demonstrate your impact. Always focus on the most recent experiences that support your capability as a hotel general manager.

Consider exploring resources on how long a resume should be to tailor it appropriately to different career stages. For example, a one-page resume often suits early-career professionals.

How do you write a hotel general manager resume with no experience?

Starting a hotel general manager resume with no direct experience can be challenging, but focusing on transferable skills and relevant education is key. Here are a few tips on writing a resume with no experience:

  • Highlight leadership and management skills: If you’ve held any supervisory or team lead roles in past jobs, emphasize those experiences. Include examples of managing teams or projects successfully.
  • Focus on hospitality-related experience: Any job that involved customer service, event coordination, or hospitality should be detailed. Mention interactions with guests that required problem-solving or creating positive experiences.
  • Education and training: List any degrees related to business, management, or hospitality. If you’ve taken courses in hotel operations or attended workshops, include them to show your commitment to the field.
  • Showcase transferable skills: Skills like communication, budgeting, and strategic planning are important for a hotel general manager. Highlight these abilities through volunteer work or part-time jobs.

Consider seeking entry-level positions within hotels to gain hands-on experience while you build towards your goal of becoming a general manager.

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