Hotel General Manager CV Guide + Tips + Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: July 02, 2023
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Propel your career with a well-written hotel general manager CV. With our guide, you can create a professional hotel general manager CV to showcase your hospitality skills and present you as a desirable candidate.

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Hotel general manager CV example (text version)

Bob Smith

Boca Raton, FL 33429
(555) 555-5555
example@example.com

Summary Statement

Dedicated hotel general manager with more than 15 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.

Core Qualifications

  • Operational knowledge
  • Policy and procedure adherence
  • Property maintenance
  • Guest accommodations
  • RoomRaccoon
  • MaestroPMX
  • Customer service
  • Attention to detail

Education

  • Florida International University Miami, FL
    Master of Science Hospitality Management
  • Executive
  • Florida International University Miami, FL
    Bachelor of Science Hospitality Management
  • Hotel and Lodging Management

Work Experience

November 2015 – Current
AC Miami Wynwood – Miami, FL
Hotel General Manager

  • Manage 250-room property with $5.5 million in annual revenue.
  • Oversee all hotel activities, including hiring and firing, supervising employees and training staff of more than 90 employees.
  • Increase room revenues by 15% year-to-year for three consecutive years.
  • Develop and oversee hotel-wide renovation projects through to completion while staying within budget and time frame.

September 2010 – October 2015
Thompson Hotels – Miami, FL
Operations Manager

  • Oversaw daily front desk operations, maintenance and housekeeping for more than 40 employees.
  • Increased guest satisfaction scores by 12% in surveys on attentiveness, cleanliness, quality of maintenance and breakfast service.
  • Controlled a housekeeping and maintenance operating budget of $25,000 per month with 45% GOP.
  • Decreased employee turnover by 55%.

June 2007 – August 2010
Sonesta Hotels – Miami, FL
Manager

  • Managed day-to-day hotel operations and functions with a staff of 60.
  • Reviewed P&L statements, budgets and forecasts, revenues and expenses.
  • Oversaw individual department managers and ensure adherence to company policy and procedure.

Conference Presentations

  • Hospitality Management and VIP Services Conference – (2022)
  • Hotel Management Opportunities and Challenges – (2021)
  • Hospitality: Operations Improvements and Vendor Interaction – (2018)
  • Strategies and Tactics to Grow Revenue Faster – (2017)

Conference Attendance

  • Independent Hotel Show Miami 2022 – (2023)
  • The Lodging Conference, Phoenix Arizona – (2023)
  • National HR in Hospitality Conference, Miami, FL – (2022)
  • Florida Hotel Conference – (2022)
  • Hospitality Management Conference, Miami Fl – (2021)

Professional Affiliations and Memberships

  • Greater Miami and the Beach Hotel Association (GMBHA) – (2022)
  • Florida Restaurant & Lodging Association (FRLA) – (2021)
  • American Hotel & Lodging Association (AH&LA) – (2019)

Certifications and Licenses

  • American Hotel & Lodging Education Institute’s Certified Hotel
  • General Manager (AHLEI-CHGM) – (2021)
  • Certified Hotel Administrator (CHA) – (2019)
  • Hospitality Management Certificate – (2018)

Profession Relevant Skills

  • Excellent manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction.
  • Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources and the coordination of people and resources.
  • Excels in sales and marketing, including showing, promoting and selling.
  • Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions.
  • Strong communication skills that allow me to easily determine guest and employee concerns.

Languages

  • English
    Native or Bilingual
  • Spanish
    Full Professional

Hobbies and Interests

I enjoy spending my time away from work with my family in the great outdoors. If I am not sitting by the lake reading a good novel, I am likely to be hiking or biking on one of the many trails near the city. I love sports and am happy to provide my services to the local little league every season as my son’s baseball coach.

5 essentials of a top hotel general manager CV

  1. Contact details

    This section will have all the information needed to contact you for an hotel general manager interview. The standard goes: full name, city, state and ZIP code, followed by phone number and email address. Finally, add your LinkedIn profile or any other professional networking profile. If you have a professional website, include it in this section.

  2. Personal statement

    Also called a professional summary, this is the section where you display your best skills and experience. It should always be tailored to the job description. In no more than five sentences, you will let the recruiter know: your years of experience, one or two professional accomplishments and your best job-relevant skill.

  3. Skills

    Capture the recruiter’s attention with a skills section that includes keywords from the hotel general manager job description. Create a bulleted list of hard skills, like customer service, Hotelogix and Salesforce, and soft skills, such as conflict resolution, thinking outside the box and cooperation. If this is your first job as a hotel general manager, include transferable skills from other employment.

  4. Work history

    Create your work history section in reverse-chronological order. Start by adding the company’s name, location and dates of employment. Under every job, include a bulleted list of three measurable accomplishments, like the successful implementation of a new action plan to decrease complaints, increasing annual revenue through new services and collaborating with different departments to improve online ratings.

    If this is your first job as a hotel general manager, you can include other relevant work experience, like volunteer work, community service and more.

  5. Education

    Create the education section of a hotel general manager CV using bullet points. Include the educational institution’s name, the degree conferred and graduation year. Skip the graduation date if it has been over 10 years. If you did not attend college, list your high school and any other post-high school courses you’ve completed.

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Do’s and don’ts for building a hotel general manager CV

  • Use measurable achievements to describe your hotel general manager skills and experience.
  • Use action words to make an impact on your hotel general manager CV.
  • Tailor your resume to your target hotel general manager job.
  • Use keywords from the job description throughout your hotel general manager CV.
  • Format your hotel general manager CV so that it is easy to read by ATS software and human eyes.
  • Lie about your hotel general manager experience and skills.
  • Boast about your “incomparable” hotel general manager abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience that do not pertain to a hotel general manager.
  • Forget to proofread. A hotel general manager CV with errors is unprofessional.

Top 4 tips for acing an hotel general manager interview

  1. Research the employer before your interview.

    Take the time to learn about the hotel’s history, goals, values and people before your interview. Being able to show that you have in-depth knowledge about your potential employer shows dedication and commitment — favorable traits that hiring managers look for in every job candidate. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect so that you can feel confident.

  2. Practice at home.

    Before your interview, review the most common interview questions, such as: 

    Ask a friend or relative to perform a mock interview. Look online for possible interview questions and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Being prepared will boost your confidence and chances of getting a callback. 

    Practice in front of a mirror. Pay attention to your facial expressions and body language, which hiring managers will notice.

  3. Be proactive and ask questions.

    Job interviews work both ways: you’re also interviewing the employer to determine if it’s the right fit for you. Prepare at least three questions for the end of your interview. Hiring managers will expect them during or at the end of the interview. This shows your enthusiasm and interest in the role. Create the questions with help from your research, and expect to think of new ones during the interview.  

    Here are a few examples of questions to get you started:

    • What are the goals for this position? 
    • What’s the day-to-day like?
    • Why did you decide to work for this employer?
    • What could you tell me about the company culture?
    • What could you tell me about the supervision? 
    • How do you handle conflict between guests and staff? 

    Open-ended questions will help you find out more information about this employer. Remember to use them and give your interviewer time to answer.

  4. Round up your references.

    Stay one step ahead by gathering your references ahead of time. Reach out to former managers and mentors, individuals who can vouch for your abilities and ethics. Request two letters of recommendation. Let your references know where you are in the process, to allow them to expect and prepare for a phone call or email. 

    If this is your first job, you can request a reference from a mentor, former professor, community leader, volunteer coordinator or classmate that can vouch for your skills.

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