Resume Templates: Telephone Triage Nurse


Searching for a new job can cause stress, but if you have a detailed but concise resume, you can get the position you’re looking for. Consider your resume to be your first marketing material that emphasizes your nursing skills and some of your strongest professional achievements.

Take note: A telephone triage nurse resume should be specific and include your education, experience, and special abilities. Remember to pinpoint some of the skills that will show why you should be considered, such as your good clinical judgment, assessment proficiency, ability to make decisions, understanding of medical terminology, and communication skills. Highlight this information in an easy-to-read section so the employer won’t have to look for it.

Take a look at our telephone triage nurse resume templates that are designed to help guide you as you write your own.

Resume Templates: Telephone Triage Nurse

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Daniella Lo 100 Broadway Lane New Cityland, CA, 91010 Cell: (555) 987-1234


Telephone Triage Nurse actively working within the nursing field for more than a decade. Interact with patients via the phone to determine the extent of required medical assistance based on an initial assessment of symptoms. Carefully listen to patients while applying critical thinking and assessment skills.


  • Good clinical judgment
  • Solid decision-making abilities
  • Medical terminology knowledge
  • MS Office proficiency
  • Innate people skills
  • Excellent communication abilities

    Work Experience

    February 2015 to Present Med Solutions Call Center–New Cityland, CA Telephone Triage Nurse
  • Help patients to determine if they can wait and schedule an appointment or if urgent medical attention is required.
  • Carefully document questions asked to patients over the phone and responses or advice given to a caller.
  • Comply with call center standards concerning how calls are to be handled. April 2006 to December 2014 City Medical Center–New Cityland, CA Telephone Triage Nurse
  • Directed patients to the appropriate physician or medical specialist based on an comprehensive assessment of their symptoms.
  • Connected callers with a physician for further advice, a 911 operator for immediate assistance or scheduled medical appointments.
  • Prioritized multiple calls based on an initial assessment of each situation. May 2002 to January 2006 Allied Medical Group–New Cityland, CA Telephone Triage Nurse
  • Tailored questions asked based on factors such as the tone of the patient’s voice, the symptoms given and a verbal assessment of the situation.
  • Collected patient information that included full name, address, phone number and any relevant health insurance information.
  • Ensured that patient information from each call was transferred to any medical records that were already file for that patient.
  • Found the most convenient appointment date for patients who called.


    2002 University of California, New Cityland, CA Associate’s Degree, Allied Health Sciences
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