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How to Build your Resume for a Billing and Collections Career
Below are resume examples for some popular billing and collections professions — use them as a guide for creating your own professional resume.
Career Track: Account Management
Account management addresses financial and accounting tasks for business operations, and includes activities like preparing financial reports, financial modeling, budgeting, data extraction, monitor costs, and sales, conduct audits, and risk identification. Successful account management leads to satisfied clients; statistics show that a 5% increase in customer retention produces more than a 25% increase in profit.
Accounting Assistant $26,807 Median Salary
Resume Format: Functional Resume
For this entry-level role, consider a functional format that brings attention to your skills rather than the work history. Focus on the skills that make you a perfect candidate, using terms from the job posting that match your abilities, such as “analytical skills,” “exceptional time management” or “familiarity with accounting principles.”
Summary: In a few concise sentences, provide an overview of your best skills. Read the description for the job you want, taking note of the job requirements the employer prioritizes, and include them here. For example: “Hard-working accounting professional with experience in financial administration and processing payroll databases.”
Skills to Feature: Highlight your proficiency in both practical skills (e.g., hands-on experience in accounting software, preparing financial statements, quality analysis, analyzing budgets) and soft skills (e.g., multitasking, attention to detail, positive attitude, adaptability, and time management).
Get to the next level: To move further up in your career, focus on adding these skills and experiences to your resume:
- Advanced degree or certification in accounting or a related field
- On-the-job experience in organizing financial data for periodic audits, maintaining financial records, and other tasks that show you can improve financial operations
- Advanced knowledge of MS Office tools, spreadsheets and accounting software to generate invoices and summaries
- Examples where you’ve managed a project or improved a process that led to successful outcomes
Accounting Clerk $41,230 Median Salary
Resume Format: Combination Resume
For this mid-level position, use a combination (also known as “hybrid”) resume format, which focuses on both your relevant skills and work history. Feature a blend of industry-specific skills, such as proficiency in Intuit QuickBooks or bookkeeping, along with specific work accomplishments in previous jobs that show you have the right skills for the job (e.g., a previous job where you managed or overhauled a company’s accounting system successfully).
Summary: Stick to a few short and to-the-point sentences, highlighting industry-specific skills and work accomplishments. For example: “Proficient accounting clerk with 3+ years of experience in reviewing and maintaining accounting records. Well-versed in processing expense reports.”
Skills to Feature: Focus on relevant skills such as proficiency with Excel and creating purchase orders, along with positive soft skills such as good analytical skills, customer service and effective communication skills. Stress any knowledge you have in preparing financial reports.
Go to the next level: To reach a more managerial position, gather work examples that showcase your ability to work under pressure, take on more responsibilities, and display leadership. Also look to add the following:
- Pursue a master’s degree in business administration (MBA), accounting or related field.
- Show a proven record of generating new business.
- Gain extensive hands-on experience in IT software related to account management.
- Continue improving presentation skills and client management.
Accounting Manager $79,927 Median Salary
Resume Format: Chronological Resume
For this senior-level position, consider a chronological format that provides a detailed rundown of your career achievements. Highlight notable accomplishments rather than simply listing typical job duties, and use metrics and numbers to give your achievements more weight. For example: “Implemented new accounts, increasing company’s profitability by 23%” or “Led a team of 10 administrative specialists.”
Summary: Give a brief overview of your top skills and work accomplishments. Put the emphasis on your experience. For example: “Focused accounting manager with 10+ years of professional experience generating company-leading revenues on a nationwide scale.”
Skills to Feature: Divide your skills section into two categories: technical skills (e.g., accounting software, CRM technologies, Microsoft dynamics, marketing strategies) and soft skills (e.g., superior communication abilities, critical thinking, decision-making, attention to detail and flexibility). Emphasize specific competencies that are listed for the specific job you want.
Go to the next level: Advancing to a position such as financial controller or vice-president of accounting and finance requires advanced technical and management skills, so stress the following in your resume:
- Evidence that you’ve put time and effort into this field (e.g., MBA degree or years of experience in accounting).
- Show work examples that highlight your ability to handle a wide range of accounting tasks and projects.
- Add certifications or training courses that are relevant to the job, such as certification in project management.
- Note memberships in relevant professional organizations (e.g., American Institute of CPAS (AICPAS), and recognitions you’ve received for your work from clients.
Career Track: Billing and Collection Management
Billing and account collectors are experts at helping customers pay overdue bills, and finding solutions to overdue payment issues. For this role it’s imperative to have excellent customer service and negotiation skills, and also know how to negotiate between two parties. Jobs in this sector are expected to decline in number over the next decade, so make sure your resume stands out from the competition using these tips.
Billing Assistant $35,967 Median Salary
Resume format: Functional Resume
As this position relies heavily on a solid foundation of skills, such as administrative support and knowledge of software such as Excel, use the functional format, which focuses on your diverse skill sets.
Summary statement tip: Introduce yourself in a few concise sentences, describing your best skills and personal attributes that are relevant to the job. If the For example: “Reliable, meticulous Billing Assistant with ability to process invoices fast and accurately. Well-versed in producing reports and cash flow statements.”
Skills to feature:
- Research and due diligence
- Collection practices
- Invoice generation
- Payment processing
- Management accounting
- Adept in job-specific software such as QuickBooks, Sage, NetSuite ERP and Excel
Get to the next level: Add achievements and certifications like these to your resume:
- Obtaining an advanced degree in accounting or a related field.
- Completing the national exam and meeting state requirements to become a Certified Public Accountant (CPA).
- Getting certified by the Institute of Internal Auditors.
Audit Payment Analyst $72,829 Median Salary
Resume Format: Combination Resume
Use this format if you have a few years of experience or are changing job fields and have transferable skills you can feature. Showcase your skills at auditing and financial analysis, as well as contributions you’ve made to improving auditing processes.
Summary statement tip: Frame your summary as an “elevator pitch” in which you explain why you’re the best fit for the job, addressing specific skills and requirements mentioned in the job posting, such as creating detailed invoicing reports, or advanced knowledge of Microsoft Excel.
Skills to feature:
- Analytical reasoning
- Cost accounting
- Financial management
- Planning and coordination
- Microsoft Office
- Cost reduction
Get to the next level: To advance to a higher-level position, look to add the following to your resume:
- Bachelor or master’s degree in accounting.
- Getting certifications from organizations such as the American Institute of Certified Public Accountants or the Association of Government Accountants.
- Being a Certified Public Accountant (CPA)
Senior Billing Coordinator$84,338 Median Salary
Resume Format: Chronological Resume
For this more experienced position, show off your own work experience and career accomplishments using the chronological format. Stress your ability to collaborate with other departments, and your proficiency at all types of billing tasks.
Summary statement tip: Use metrics or quantifiable achievements to show how your leadership has made an impact. For example: “Experienced in managing unbilled and billed inventory for a portfolio of 20+ top-performing attorneys and clients.” You can also include top qualifications and skills such as multitasking ability, or familiarity with needed software such as Salesforce.
Skills to feature:
- Expertise in QuickBooks, Sage, NetSuite ERP and Excel
- Departmental payroll
- Records organization and review
- Documentation and control
- Payment processing
- Highly analytical
- Database management
Get to the next level: To become a manager or a top executive, we recommend:
- Show examples of work accomplishments where you took a leadership role in a successful project or process.
- Getting an advanced degree in an area related to your work field.
- Expand your knowledge of job-specific software.
Recommended Billing and Collections Resume Templates
To create a strong impression on recruiters, use one of our professionally designed, customizable resume templates:
This layout features understated font colors and subtle spacing between headers, creating an elegant look that accommodates all your qualifications.
With simple but bold borders, this distinctive design highlights your skills and professional summary. Each section is easily customizable depending on your resume’s focus.
This template highlights the candidate’s name in bold and large font, while separating the credentials with strong and clear dividing lines in a sleek dual-column layout.
Billing and Collections Resume FAQs
1.How should you format your resume based on your career level?
Format your resume by following the mentioned guidelines below. You can also visit our Resume Formats section for even more tips.
Functional Resume: If you’re a first-time job applicant or lack professional experience, the functional format resume is an ideal choice. It highlights your skills and strengths, focusing on your potential rather than on work history.
Combination Resume: As the title suggests, this format presents a mix of your top skills and work experiences. A combination resume is appropriate for jobs where you can focus on industry-specific skills and relevant job experiences.
Chronological Resume: The chronological format is best for those who can show steady career progress. Ideal for senior-level positions like payroll manager and account manager, this format features an expansive job history section, allowing you to show off accomplishments from previous jobs.
2.What are some important skills you should put on your billing and collections resume?
- Leadership qualities
- Ability to work under pressure
- Problem-solving ability
- Strong work ethic
- Proficiency in MS Office, especially Excel
- Strong analytical skills
- Customer service
- Critical thinking and proactive approach
- Ability to oversee budgeting
- Exceptional organizational skills
- Multitasking abilities
- Risk assessment
- Analyze financial reports
- Superior management skills
- Excellent verbal communication
- Customer service orientation
- Strong time management skills
- Eye for detail
- Honest and reliable
- Ability to work independently
- High numerical aptitude
- Negotiation skills
- Professional integrity
3.How do you find and integrate keywords in the resume?
Many companies now use applicant tracking system (ATS) to scan resumes, and filter out candidates, based on keywords. To pick out the right keywords for your resume, read the job listing, and find job tasks and requirements that align with your abilities (e.g., reconciling invoices using internal subscription system), and then feature these same phrases in your summary, skills and work experience sections. For example, you could write “Experienced billing specialist with 3 years’ experience managing and reconciling invoices” in your summary. For more tips on using keywords, visit our article What are Resume Keywords and How Can They Help You?