Debt Collection Manager Resume Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: May 13, 2022
  • 30% higher chance of getting a job‡
  • 42% higher response rate from recruiters‡

The debt collection field is projected to shrink in coming years due to growing automation. If you have the skills to be a debt collection manager, however, there’s nothing to worry about. Write a job-winning resume in order to impress hiring managers in this competitive field. Those with resumes that get noticed are those that get interviews. Most debt collection managers work for third party companies, so be sure to learn all you can about each company before writing your resume.

Debt managers frequently use spreadsheets and similar software to maintain account information. If you’re familiar with Excel, say so. Better yet, list experiences with Excel’s analytical tools, if appropriate.

Our debt collection manager resume examples will provide you a winning resume format. It’s still up to you to supply key information—look at our resume samples for ideas on how to do just that.

debt collection manager resume example


Debt Collection Manager Resume Questions

1. How should you structure your debt collection manager resume?

It is easy to overanalyze how your resume should appear. Remember that recruiters will typically not hire you based off your resume alone; rather, it is meant to present a professional profile worthy of consideration. There are several proven formats to use to structure your document.

While using resume examples and templates as reference material is helpful, you also want to include some degree of customization to make your resume unique, not necessarily with its structure but rather the information included therein. Our resume builder offers instructions on how to create such personalized content.

2. What technical skills should you put on a debt collection manager resume?

Managing bad debt accounts requires a knowledge of financial management and reporting software. These programs typically make good use of data collection tools such as spreadsheets. Take a look at the debt collection manager resume sample. The applicant states that she is comfortable reviewing complex spreadsheets. You may also want to list your familiarity with Excel and any of the advanced analytic tools it offers (e.g. macros, functions, pivot tables).

The applicant also notes that she specializes in both commercial and consumer debt. Listing such a specialty on your resume indicates that you are aware of industry best practices and regulatory compliance guidelines.

3. How do you describe achievements on your debt collection manager resume?

A closer look at the debt collection manager resume sample shows that the applicant offers specific metrics when detailing her past accomplishments (e.g., a 12% turnover rate reduction, 17% increases in revenue). Stating detailed figures offers your readers a sense of context. Assigning a specific number to an achievement makes it more powerful. Recruiter scan compare what you have accomplished to their company’s current needs and gauge your capacity to meet them.

4. How do you list schools in a debt collection manager resume?

This depends on the requirements of the job. An employer typically demonstrates in its job listing how much it values education. Some may consider it to be an essential element in fulfilling certain job functions; others may view it as a recommended requirement.

Note how the applicant lists her high school experience in the education section of the debt collection manager resume sample. In most cases, resume experts discourage including details about high school education, unless it is the highest level of education achieved. As the jobseeker provides no information about colleges, employers can assume she has no other formal education.

5. What can you do to make your debt collection manager resume stand out?

Application tracking systems allow companies to screen online documents for specific keywords and phrases. This software evaluates your use of these terms to rate how much industry-specific knowledge you have. The words and phrases emphasized in job listings are usually the same ones an ATS looks for. Therefore, if you use the exact same content in your resume, the odds of an ATS recognizing your resume over others greatly increases. We also recommend using one of our ATS-friendly resume templates.

Show Resume Text

Resume Text

Shyler Orwell 123 Fake Street City, State, Zip Code Cell: 000-000-0000


Proactive Debt Collection Manager who has developed several methods for inspiring collection personnel to exceed monthly goals. Adept at setting up new collection programs, motivating collection employees to succeed and exceeding company quotas on a regular basis. Specializes in commercial and consumer debt.


  • Able to analyze complicated financial spreadsheets
  • Excellent communication skills with employees
  • Dedicated to exceeding all company quotas and goals
  • Not afraid to let an employee go that is not carrying their weight
  • Devises regular training sessions to help employees succeed
  • Not intimidated by customers or quotas

Work Experience

November 2012 to February 2015 Company Name – City, State Debt Collection Manager

  • Responsible for increasing revenue by 17 percent in just one year.
  • Created regular training sessions for employees that were designed to enhance collection skills.
  • Usually the first manager called on to take on new projects.

April 2005 to November 2012 Company Name – City, State Debt Collection Manager

  • Worked with company management to improve employee policies regarding breaks and use of company equipment for personal purposes.
  • Instituted several policies designed to improve revenue and increase bonus checks for associates.
  • Managed to lower turnover rate by 12 percent in one year.

June 1996 to April 2005 Company Name – City, State Debt Collection Manager

  • Developed methods with associates that eventually lead to each associate reaching bonus levels on consecutive months.
  • Assisted in administering a quarterly employee meeting designed to increase morale and deliver advice on increasing revenue.


1996 Yates High School, City, State High School Diploma