Customer Service Officer Resume Examples & Templates
- 30% higher chance of getting a job‡
- 42% higher response rate from recruiters‡
Our customers have been hired at:*Foot Note
Customer service officers ensure customer satisfaction by handling inquiries, resolving complaints and providing information about a range of products or services.
Our guide to crafting a standout customer service office Resume will help you showcase your exceptional communication and problem-solving skills to get noticed by employers.
Browse our expertly crafted customer service officer Resume samples and use our Resume Maker to build your job-winning Resume today!
Start by editing these customer service offer Resume examples or explore our library of Resume templates to find one that matches your style.
Customer Service Officer Resume Sample (Text Version)
Name: Jacob Miller
Oakland, CA 94601
(555) 555-5555
example@example.com
Summary Statement
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Core Qualifications
- Data entry and maintenance
- Credit card applications
- Customer account management
- Complaint resolution
- MS Office and CRM
- Multiline phone etiquette
- Communication
- Attention to detail
Education
City College of San Francisco San Francisco, CA
Certificate Marketing
City College of San Francisco San Francisco, CA
Associate of Science General Business
Work Experience
March 2015 – Current
Hawaiian Airlines – Oakland, CA
Customer Service Officer
- Answer an average of 100 calls per day in a high-volume call center environment.
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Contributed to the company’s highest quarterly customer satisfaction rate of 92%.
- Consistently earned “above average” or “excellent” on-call quality evaluations.
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities.
January 2013 – March 2015
MT Insurance Services – Oakland, CA
Customer Service Representative
- Helped holders of insurance policies resolve their concerns in a timely and professional fashion.
- Used computer to retrieve policyholder information while maintaining proper phone and customer service etiquette.
- Collected customer feedback from an average of 1,000 customers per year and made process changes to exceed customer satisfaction goals.
- Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.
May 2009 – December 2012
Community Choice Financial Inc. – Oakland, CA
Client Service Representative
- Helped bank account holders resolve common issues related to debit cards, credit, loans and savings account.
- Dispatched customers to the correct department when needed.
- Received five consecutive “A” level ratings when call quality was evaluated by the call center manager and branch supervisor.
- Frequently upsold financial products such as credit cards, retirement accounts, insurance policies and checkbooks, increasing sales by 45%.
Certifications and Licenses
- Help Desk Certification, Axelos – (2022)
- Certified Client Service Professional (CCSP) – (2018)
Profession Relevant Skills
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
- Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
- Proficient understanding of Microsoft Word, Excel and Access.
- Knowledgeable of common office electronics and tech support.
- Passionate about promoting lasting customer satisfaction.
- Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
- Capable of entering data while remaining online with several customers at once.
- Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
- Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Languages
- English
Native or Bilingual - Spanish
Professional Working
Hobbies and Interests
As much as I enjoy my customer service career, one of my true loves is gardening. I love planting a variety of fruits and vegetables in my backyard. If I’m not at the call center, more than likely, I am in my garden. In addition to gardening, I love anything related to the cinema and I have a keen interest in classic films. In my spare time, I also enjoy drawing, painting and sketching.
Important Resume Sections
Contact details
Create a section at the top of your Resume for your contact information. This section is vital because the recruiter or hiring manager can not reach you for an interview without it.
The standard way to display your contact information is as follows: Your full name, then your city, state and ZIP code, followed by your phone number and professional email address.
If you have a networking profile and professional website, add those last. See how to make a Resume for additional guidance and examples.
Personal statement
Include a professional summary at the top of your Resume to introduce yourself to the hiring manager and pitch your best skills and related work experience.
Your professional summary should feature job-relevant skills, one or two of your most notable professional accomplishments and how long you have been in the industry. For example:
Dedicated and detail-oriented customer service officer with over 5 years of experience in providing exceptional customer support across various industries. Proven ability to handle high-volume inquiries while maintaining a high level of professionalism and efficiency. Adept at troubleshooting, resolving issues and delivering personalized solutions to enhance customer satisfaction. Committed to fostering positive relationships and driving customer loyalty in fast-paced environments.
In general, your professional summary must be compelling and be no longer than five succinct sentences to grab the hiring manager’s attention.
Skills
Every hiring manager wants to know what skills you bring to the table. Create a separate section for your job-relevant skills and display them with bullet points.
Include a mixture of hard and soft skills that range from business operations software to your impeccable ability to work with people.
If you are applying for your first customer service officer job, include transferable skills such as communication, problem-solving or time management.
Work history
A strong work history section is essential for demonstrating your past experience in customer service roles.
List current and previous employers in reverse-chronological order and provide company names, locations and the dates you worked for each.
Add three bullet points of measurable achievements for every job you list. Here are a few examples of work history bullet points for a customer service officer Resume:
- Increased customer satisfaction scores by 20% within 12 months by implementing a new feedback system and proactively resolving recurring issues.
- Reduced average response time by 35% by streamlining customer service workflows and training team members on effective communication techniques.
- Achieved a 95% first-call resolution rate, successfully resolving customer inquiries and complaints during the initial interaction, reducing the need for follow-up calls.
If you don’t have work experience in the field or if this is your first job application, you should display extracurricular activities, volunteer experience, community service or personal projects.
Education
Hiring managers want to see your education credentials, so a Resume for a customer service officer job must include an education section to showcase your academic background.
Add all the educational institutions you’ve attended after high school. Use bullet points for each school and display the name of the school and the year you graduated.
You should omit the year if you graduated more than 10 years ago. List your high school information and any post-high school classes taken if you did not attend college.
See why MyPerfectResume is a 5-star resume builder
Action Verbs for Your Resume
Action words convey confidence and strengthen your Resume because they tell the hiring manager exactly what you did.
Strong action verbs pack a punch when combined with numbers. Here’s a short list of perfect action words for a customer service officer Resume:
- Evaluate
- Train
- Develop
- Spearhead
- Resolved
- Conferred
- Created
- Supervised
- Mentored
- Motivated
- Informed
- Advised
- Led
Want more inspiration? We have hundreds of Resume examples to help you create the perfect customer service officer Resume.
Top Skills for Your Resume
Review the job description carefully and match the required skills and traits that fit you. Focus on your interpersonal skills and soft skills related to customer service. Here are some examples:
- Delegation
- Attention to detail
- Strategic planning
- Business strategy
- Interpersonal communication
- Problem-solving
- Time management
- Patience
- Team building
- Business operations
- Conflict resolution
Remember to also include technical skills that demonstrate your ability to work with relevant software and customer service tools. For example:
- Customer Relationship Management (CRM) Software (e.g., Salesforce, HubSpot)
- Ticketing Systems (e.g., Freshdesk, Jira Service Desk)
- Live Chat Support Platforms (e.g., LiveChat, Intercom)
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Entry and Management
- Phone System/Call Center Software (e.g., Five9, Talkdesk)
- Email Management Tools (e.g., Outlook, Gmail, HelpScout)
- Social Media Management Tools (e.g., Hootsuite, Sprout Social)
- Problem-Solving Tools (e.g., Trello, Monday.com)
Certifications for Your Resume
You don’t have to be certified for a job as a customer service officer, but having one or more certifications can improve your chances of stepping up the career ladder.
A certification from a respected organization demonstrates a level of commitment and proficiency in customer service management that non-certified job seekers don’t have.
A Resume for a customer service officer that lists at least one certification stands out from the rest, so consider adding one to your professional toolkit. Here are some examples:
- Certified Customer Service Manager (CCSM)
- Certified Customer Experience Professional (CCEP)
- Certified Customer Success Manager (CCSM)
- Certified Client Service Specialist (CCSS)
- Certified Client Service Professional (CCSP)
Some programs take longer than others, and most are an ongoing commitment, but staying current in your field is crucial to performing at your best.
Pair your resume with a matching cover letter
FAQ
What should I include in my customer service officer Resume?
A customer service officer Resume must always include contact information, a professional summary, relevant skills, work history and education.
After that, your Resume can include any number of sections, including professional memberships or associations, presentations, publications, certifications or volunteer experience.
Reviewing the essential requirements and keywords from the job description is the easiest way to determine what sections to add to your Resume and how to fill them out.
Match the job requirements to your qualifications and add them to your Resume. If unsure where to start, use the customer service officer Resume sample on this page for guidance.
What is the best Resume format for a customer service officer?
A Resume for a customer service officer job can be in any format that fits the industry and your work experience and goals.
For instance, if you’re applying for your first customer service officer job or are changing careers, it’s best to use a Resume format that emphasizes your education or skills.
However, if you have a steady career in customer service and have progressed through the ranks, you might want to showcase your work experience.
The reverse-chronological format, which showcases your past roles in reverse-chronological order, is ideal for demonstrating consistent work experience and career progression.
How do you make a standout customer service officer Resume?
To make a standout customer service officer Resume, you need to focus on showcasing your experience, customer service skills and measurable achievements. Here are a few tips:
- Tailor your Resume to the specific job by including relevant keywords and responsibilities from the job description.
- To demonstrate your impact, focus on measurable achievements, such as improving customer satisfaction rates or reducing response times.
- Emphasize your communication skills and ability to handle customer inquiries professionally and efficiently.
- Include a dedicated skills section with both technical (e.g., CRM software, data entry) and soft skills (e.g., communication, problem-solving).
- Use action verbs and professional language to describe your responsibilities and achievements in past roles.
Explore our ChatGPT Resume guide for tips on how to effectively use AI to enhance your customer service office Resume and support your writing process.
Best Practices
- Use measurable achievements to describe your customer service officer skills and experience.
- Use action words to add impact to your customer service officer Resume.
- Tailor your Resume to your target customer service officer job.
- Use keywords from the job description throughout your customer service officer Resume.
- Format your customer service officer Resume so that it is easy to read by ATS software and human eyes.
- Lie about your customer service officer experience and skills.
- Boast about your “incomparable” customer service officer abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience that do not pertain to being a customer service officer.
- Forget to proofread. A customer service officer Resume with errors is unprofessional.
Interview Tips
Learn about the company
It’s vital to take the time to learn about the company’s history, goals, values and people before your job interview.
Being able to demonstrate in-depth knowledge about your potential employer shows real interest, dedication and commitment. Here are a few areas to consider researching:
- Company’s Products and Services: Understand the company’s products or services, as you’ll be supporting customers who use them.
- Customer Service Philosophy: Research how the company prioritizes customer experience and its approach to handling customer inquiries and complaints.
- Key Metrics in Customer Service: If available, research metrics such as average response time, resolution time or customer satisfaction scores.
Getting a glimpse of the company culture before you arrive will give you an idea of what to expect, so you can feel confident about your interview.
Practice at home
Practice makes perfect. To practice for your interview, start by reviewing the most common behavioral interview questions, such as:
- Describe a time when you needed to cope with a stressful scenario.
- What two or three things are most important to you in a job?
- How would your coworkers describe you?
Prepare for job-specific interview questions as well, for example:
- Can you describe a time when you had to handle a difficult customer? How did you resolve the situation?
- How do you prioritize multiple customer inquiries or complaints when they come in at the same time?
- What do you think is the most important quality for a customer service officer to have?
- How do you handle situations where you don’t know the answer to a customer’s question?
- How do you ensure a positive experience for customers, even when delivering bad news?
Write down possible answers as you review potential questions. Then, ask a friend or relative to perform a mock interview so you can get comfortable with the questions.
Be proactive and ask questions
Your interviewer will ask if you have any questions at the end of your session. You should always have at least three questions ready to ask to demonstrate your interest.
Some questions you might ask for a customer service officer job are:
- Can you describe the key challenges the customer service team is currently facing, and how this role will help address them?
- What metrics or KPIs do you use to measure the success of your customer service team?
- How does the company support the professional development and growth of its customer service team?
Gather references
You’ll need professional references quickly if the hiring manager offers you the job after the interview.
Having them ready will save you stress and time, so prepare a list of two former colleagues and a former manager who are willing to speak to your abilities to perform on the job.
If you are applying for your first full-time job and don’t have former colleagues or a manager for reference, ask a former instructor, volunteer coordinator, classmate or community leader.
Cover letter examples for the next step in your customer service career
- Customer Service Advisor Cover Letter
- Customer Service Agent Cover Letter
- Customer Service Coordinator Cover Letter
- Customer Care Representative Cover Letter
- Customer Service Manager Cover Letter
- Customer Service Representative
- Room Attendant Cover Letter
- Service Advisor Cover Letter
- Service Coordinator Cover Letter
- Customer Service Specialist Cover Letter
- Team Lead Cover Letter
- Usher Cover Letter
How we reviewed this article
Since 2012, we have helped more than 11 million job seekers. We want to make your career journey accessible and manageable through our services and Career Center’s how-to guides and tips. In our commitment to bring you a transparent process, we present our Editorial Process.
Rate this article
Customer Service Officer
Elizabeth is a Certified Professional Resume Writer (CPRW) and a member of the Professional Association of Résumé Writers & Career Coaches. She holds a bachelor’s degree in English and has worked in the career industry for two years.
More Articles by Elizabeth Muenzen, CPRW