Customer service officer CV Guide + Tips + Example

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert•Rated 4.9/5 Stars
Last Updated: September 21, 2023
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Customer Service Officer CV Template

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A well-written CV is a great place to start if you seek a customer service officer position. Not sure where to begin? Don’t worry! Our guide to crafting an excellent customer service officer CV will help you make the most of your communication, relationship-building and leadership skills to get the job.

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Customer service officer CV example (text version)

Name: Jacob Miller

Oakland, CA 94601
(555) 555-5555
example@example.com

Summary Statement

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.

Core Qualifications

  • Data entry and maintenance 
  • Credit card applications 
  • Customer account management 
  • Complaint resolution 
  • MS Office and CRM 
  • Multiline phone etiquette 
  • Communication 
  • Attention to detail 

Education
City College of San Francisco San Francisco, CA
Certificate Marketing

City College of San Francisco San Francisco, CA
Associate of Science General Business

Work Experience

March 2015 – Current
Hawaiian Airlines – Oakland, CA
Customer Service Officer

  • Answer an average of 100 calls per day in a high-volume call center environment.
  • Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
  • Contributed to the company’s highest quarterly customer satisfaction rate of 92%.
  • Consistently earned “above average” or “excellent” on-call quality evaluations.
  • Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities.

January 2013 – March 2015
MT Insurance Services – Oakland, CA
Customer Service Representative

  • Helped holders of insurance policies resolve their concerns in a timely and professional fashion. 
  • Used computer to retrieve policyholder information while maintaining proper phone and customer service etiquette. 
  • Collected customer feedback from an average of 1,000 customers per year and made process changes to exceed customer satisfaction goals. 
  • Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time. 

May 2009 – December 2012
Community Choice Financial Inc. – Oakland, CA
Client Service Representative

  • Helped bank account holders resolve common issues related to debit cards, credit, loans and savings account.
  • Dispatched customers to the correct department when needed.
  • Received five consecutive “A” level ratings when call quality was evaluated by the call center manager and branch supervisor.
  • Frequently upsold financial products such as credit cards, retirement accounts, insurance policies and checkbooks, increasing sales by 45%.

Certifications and Licenses

  • Help Desk Certification, Axelos – (2022)
  • Certified Client Service Professional (CCSP) – (2018)

Profession Relevant Skills

  • Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
  • Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
  • Proficient understanding of Microsoft Word, Excel and Access.
  • Knowledgeable of common office electronics and tech support.
  • Passionate about promoting lasting customer satisfaction.
  • Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
  • Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
  • Capable of entering data while remaining online with several customers at once.
  • Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
  • Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
  • Successful at satisfying different types of customers with creative and knowledgeable solutions.

Languages

  • English
    Native or Bilingual
  • Spanish
    Professional Working

Hobbies and Interests

As much as I enjoy my customer service career, one of my true loves is gardening. I love planting a variety of fruits and vegetables in my backyard. If I’m not at the call center, more than likely, I am in my garden. In addition to gardening, I love anything related to the cinema and I have a keen interest in classic films. In my spare time, I also enjoy drawing, painting and sketching.

5 essentials of a top customer service officer CV

  1. Contact details

    Create a section at the top of your CV for your contact information. This section is vital because the recruiter or hiring manager can not reach you for an interview without it. The standard way to display your contact information is as follows: Your full name, then your city, state and ZIP code, followed by your phone number and professional email address. If you have a LinkedIn profile and professional website, add those last.

  2. Personal statement

    A personal statement, also called a professional summary, is where you introduce yourself to the hiring manager and pitch your best skills and related work experience. A customer service officer CV personal statement must include job-relevant skills, how long you have been in the industry, and one or two of your most notable professional accomplishments. In general, your personal statement must be compelling and be no longer than five succinct sentences to grab the hiring manager’s attention.

  3. Skills

    Every hiring manager wants to know what skills you bring to the table. Create a separate section for your job-relevant skills and display them with bullet points to make them easy to read. Include a mixture of hard and soft skills that range from business operations software to your impeccable ability to work with people, as demonstrated by our customer service officer CV sample. If you are applying for your first manager job, include transferable skills. They are a must-have addition to a first-time customer service officer CV.

  4. Work history

    Whether you have work experience as a customer service officer, your CV must have a detailed employment history section. List current and previous employers in reverse-chronological order and provide company names, locations and the dates you worked for each. Add three bullet points of measurable achievements for every job you list. If you don’t have work experience in the field or if this is your first job application, display extracurricular activities, volunteer experience, community service, professional and personal projects — anything that shows you have relevant work experience.

  5. Education

    Hiring managers want to see your education credentials, so a CV for a customer service officer job must include an education section. Add all the educational institutions you’ve attended after high school. Use bullet points for each school and display the name of the school and the year you graduated. You should omit the year if you graduated more than 10 years ago. List your high school information and any post-high school classes taken if you did not attend college.

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Action words for a stand-out customer service officer CV

Action words convey confidence and strengthen CVs because they tell the hiring manager exactly what you did. They pack a punch when combined with numbers.

Here’s a short list of perfect action words for a customer service officer CV:

  • Evaluate
  • Train
  • Develop
  • Spearhead
  • Resolved
  • Conferred
  • Created
  • Supervised
  • Mentored
  • Motivated
  • Informed 
  • Advised
  • Led

Need the perfect CV for a customer service officer job now? Our CV maker has all the tools you need to craft a professional CV in minutes! You can make edits on the fly, download your finished CV and save it as a PDF, .doc or plain text. It just doesn’t get any easier.

Top skills for a customer service officer CV

Review the job description carefully and match the required skills and traits that fit you.

Your skills might include:

  • Management information systems
  • Delegation
  • Attention to detail
  • Strategic planning
  • Business strategy
  • Interpersonal communication
  • Problem-solving
  • Time management
  • Patience
  • Team building
  • Business operations
  • Conflict resolution

Certifications for a customer service officer CV

You don’t have to be certified for a job as a customer service officer, but having one or more certifications can improve your chances of getting a job or stepping up the career ladder.

A certification from a respected organization demonstrates a level of commitment and proficiency in customer service management that non-certified job seekers don’t have. Some programs take longer than others, and most are an ongoing commitment, but staying current in your field is crucial to performing at your best.

A CV for a customer service officer that lists at least one certification stands out from the rest, so consider adding one to your professional toolkit.

There are several certification options for customer service officers, including

  • Certified Customer Service Manager (CCSM)
  • Certified Customer Experience Professional (CCEP)
  • Certified Customer Success Manager (CCSM)
  • Certified Client Service Specialist (CCSS)
  • Certified Client Service Professional (CCSP)

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Customer service officer CV FAQ

  1. 1. What to include in a CV for a customer service officer job?

    A customer service officer CV must always include five primary sections:

    • Contact information
    • Personal profile
    • Skills
    • Job history
    • Education 

    After that, your CV can include any number of sections, including:

    • Professional memberships or associations
    • Presentations 
    • Publications
    • Certifications and licenses
    • Volunteer experience
    • Related hobbies and interests

    The easiest way to determine what sections to add to your CV and how to fill them out is by reviewing the essential requirements of the job description. Match the job requirements to your qualifications and add them to your CV. If unsure where to start, use the customer service officer CV sample on this page for guidance.

  2. 2. What’s the best format for a customer service officer CV?

    A CV for a customer service officer job can be in any format that fits the industry and your work experience and goals. For instance, if you’re applying for your first customer service officer job or are changing careers, it’s best to use a CV format that emphasizes your education or skills. However, if you have a steady career in customer service and have progressed through the ranks, you might want to showcase your work experience.

    Need more inspiration? We have more than 350+ CV examples to help you create the perfect customer service officer CV.

  3. 3. What are some tips for creating an excellent CV for a customer service officer job?

    Not all CVs are created equal. Here are our top tips for crafting a perfect customer service officer CV:

    • Add separate sections for extra training, certifications, awards and honors.
    • If you have given presentations or speeches at conferences, highlight those experiences in a separate section. 
    • Showcase volunteer and community service activities that focus on serving people. 
    • Create subcategories for your skills under the skills section of your CV. For example, you might have to group your soft and technical skills separately to let each type shine.
    • Add a separate category for your managerial skills and give specific quantifiable examples of how you have used them in other jobs.

Do’s and don’ts for building a customer service officer CV

  • Use measurable achievements to describe your customer service officer skills and experience.
  • Use action words to impact your customer service officer CV.
  • Tailor your CV to your target customer service officer job.
  • Use keywords from the job description throughout your customer service officer CV.
  • Format your customer service officer CV so that it is easy to read by ATS software and human eyes.
  • Lie about your customer service officer experience and skills.
  • Boast about your “incomparable” customer service officer abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience that do not pertain to being a customer service officer.
  • Forget to proofread. A customer service officer CV with errors is unprofessional.

Top 4 tips for acing a customer service officer interview

  1. Learn about the company before your interview.

    It’s vital to take the time to learn about the company’s history, goals, values and people before the interview. Being able to show that you have in-depth knowledge about your potential employer shows real interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival, so you can feel confident.

  2. Practice at home.

    Practice makes perfect. To practice for your interview, start by reviewing the most common interview questions, such as: 

    Write down possible answers as you review potential questions, then ask a friend or relative to perform a mock interview so you can get comfortable with the questions and imprint the answers in your mind. Ask your interview partner for a review and work on improving your weaknesses. You’ll feel confident and ready when it’s time for the real thing.

  3. Be proactive and ask questions.

    Your interviewer will ask if you have any questions at the end of your session. You should always have at least three questions ready to ask; job candidates who don’t ask questions are not as likely to get hired because hiring managers assume they aren’t interested in the role or won’t put much thought into it. 

    Some questions you might ask for a customer service officer job are: 

    • What are the prospects for growth in this position?
    • What are the team’s strengths?
    • What are the biggest challenges someone in this role can expect?

  4. Gather references.

    You’ll need professional references quickly if the hiring manager offers you the job after the interview. Having them ready will save you stress and time, so prepare a list of two former colleagues and a former manager who are willing to speak to your abilities to perform the job of customer service officer and who you know will give you a stellar review. Even better if they will write a letter of recommendation for you.

    If you are applying for your first full-time job and don’t have former colleagues or a manager for reference, ask a former instructor, volunteer coordinator, classmate or community leader who can vouch for your character and skills.

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Customer Service Officer CV Example

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Kellie Hanna, CPRW

Kellie Hanna, CPRW

Career Advice Expert

Kellie is a Certified Professional Resume Writer with 20+ years of experience in digital media and is passionate about helping job seekers navigate their careers. She earned a B.A. in English and writing from Temple University.

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