Customer service officer CV Guide + Tips + Example
A well-written CV is a great place to start if you seek a customer service officer position. Not sure where to begin? Don’t worry! Our guide to crafting an excellent customer service officer CV will help you make the most of your communication, relationship-building and leadership skills to get the job.
Customer service officer CV example (text version)
Name: Jacob Miller
Oakland, CA 94601
Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
- Data entry and maintenance
- Credit card applications
- Customer account management
- Complaint resolution
- MS Office and CRM
- Multiline phone etiquette
- Attention to detail
City College of San Francisco San Francisco, CA
City College of San Francisco San Francisco, CA
Associate of Science General Business
March 2015 – Current
Hawaiian Airlines – Oakland, CA
Customer Service Officer
- Answer an average of 100 calls per day in a high-volume call center environment.
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner.
- Contributed to the company’s highest quarterly customer satisfaction rate of 92%.
- Consistently earned “above average” or “excellent” on-call quality evaluations.
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities.
January 2013 – March 2015
MT Insurance Services – Oakland, CA
Customer Service Representative
- Helped holders of insurance policies resolve their concerns in a timely and professional fashion.
- Used computer to retrieve policyholder information while maintaining proper phone and customer service etiquette.
- Collected customer feedback from an average of 1,000 customers per year and made process changes to exceed customer satisfaction goals.
- Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.
May 2009 – December 2012
Community Choice Financial Inc. – Oakland, CA
Client Service Representative
- Helped bank account holders resolve common issues related to debit cards, credit, loans and savings account.
- Dispatched customers to the correct department when needed.
- Received five consecutive “A” level ratings when call quality was evaluated by the call center manager and branch supervisor.
- Frequently upsold financial products such as credit cards, retirement accounts, insurance policies and checkbooks, increasing sales by 45%.
Certifications and Licenses
- Help Desk Certification, Axelos – (2022)
- Certified Client Service Professional (CCSP) – (2018)
Profession Relevant Skills
- Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone.
- Proven ability to multitask and use multiple phones and other technical devices while providing exceptional customer service.
- Proficient understanding of Microsoft Word, Excel and Access.
- Knowledgeable of common office electronics and tech support.
- Passionate about promoting lasting customer satisfaction.
- Can utilize upselling prowess to sell additional products to customers or clients after providing assistance.
- Able to enter large quantities of data into a computer and retrieve important information in a brief period of time.
- Capable of entering data while remaining online with several customers at once.
- Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions.
- Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.
- Successful at satisfying different types of customers with creative and knowledgeable solutions.
Native or Bilingual
Hobbies and Interests
As much as I enjoy my customer service career, one of my true loves is gardening. I love planting a variety of fruits and vegetables in my backyard. If I’m not at the call center, more than likely, I am in my garden. In addition to gardening, I love anything related to the cinema and I have a keen interest in classic films. In my spare time, I also enjoy drawing, painting and sketching.
5 essentials of a top customer service officer CV
Create a section at the top of your CV for your contact information. This section is vital because the recruiter or hiring manager can not reach you for an interview without it. The standard way to display your contact information is as follows: Your full name, then your city, state and ZIP code, followed by your phone number and professional email address. If you have a LinkedIn profile and professional website, add those last.
A personal statement, also called a professional summary, is where you introduce yourself to the hiring manager and pitch your best skills and related work experience. A customer service officer CV personal statement must include job-relevant skills, how long you have been in the industry, and one or two of your most notable professional accomplishments. In general, your personal statement must be compelling and be no longer than five succinct sentences to grab the hiring manager’s attention.
Every hiring manager wants to know what skills you bring to the table. Create a separate section for your job-relevant skills and display them with bullet points to make them easy to read. Include a mixture of hard and soft skills that range from business operations software to your impeccable ability to work with people, as demonstrated by our customer service officer CV sample. If you are applying for your first manager job, include transferable skills. They are a must-have addition to a first-time customer service officer CV.
Whether you have work experience as a customer service officer, your CV must have a detailed employment history section. List current and previous employers in reverse-chronological order and provide company names, locations and the dates you worked for each. Add three bullet points of measurable achievements for every job you list. If you don’t have work experience in the field or if this is your first job application, display extracurricular activities, volunteer experience, community service, professional and personal projects — anything that shows you have relevant work experience.
Hiring managers want to see your education credentials, so a CV for a customer service officer job must include an education section. Add all the educational institutions you’ve attended after high school. Use bullet points for each school and display the name of the school and the year you graduated. You should omit the year if you graduated more than 10 years ago. List your high school information and any post-high school classes taken if you did not attend college.
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Do’s and don’ts for building a customer service officer CV
- Use measurable achievements to describe your customer service officer skills and experience.
- Use action words to impact your customer service officer CV.
- Tailor your CV to your target customer service officer job.
- Use keywords from the job description throughout your customer service officer CV.
- Format your customer service officer CV so that it is easy to read by ATS software and human eyes.
- Lie about your customer service officer experience and skills.
- Boast about your “incomparable” customer service officer abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience that do not pertain to being a customer service officer.
- Forget to proofread. A customer service officer CV with errors is unprofessional.
Top 4 tips for acing a customer service officer interview
Learn about the company before your interview.
It’s vital to take the time to learn about the company’s history, goals, values and people before the interview. Being able to show that you have in-depth knowledge about your potential employer shows real interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival, so you can feel confident.
Practice at home.
Practice makes perfect. To practice for your interview, start by reviewing the most common interview questions, such as:
- Describe a time when you needed to cope with a stressful scenario.
- What two or three things are most important to you in a job?
- How would your coworkers describe you?
Write down possible answers as you review potential questions, then ask a friend or relative to perform a mock interview so you can get comfortable with the questions and imprint the answers in your mind. Ask your interview partner for a review and work on improving your weaknesses. You’ll feel confident and ready when it’s time for the real thing.
Be proactive and ask questions.
Your interviewer will ask if you have any questions at the end of your session. You should always have at least three questions ready to ask; job candidates who don’t ask questions are not as likely to get hired because hiring managers assume they aren’t interested in the role or won’t put much thought into it.
Some questions you might ask for a customer service officer job are:
- What are the prospects for growth in this position?
- What are the team’s strengths?
- What are the biggest challenges someone in this role can expect?
You’ll need professional references quickly if the hiring manager offers you the job after the interview. Having them ready will save you stress and time, so prepare a list of two former colleagues and a former manager who are willing to speak to your abilities to perform the job of customer service officer and who you know will give you a stellar review. Even better if they will write a letter of recommendation for you.
If you are applying for your first full-time job and don’t have former colleagues or a manager for reference, ask a former instructor, volunteer coordinator, classmate or community leader who can vouch for your character and skills.