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1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Skilled Hostess with five years experience in fine and casual dining. Proficient in making customers comfortable and satisfied while ensuring optimal guest flow in dining room. Maintains neat, clean, and professional demeanor with staff and clientèle.
Excellent ability to prioritize
Professional and personable
Organized and detail-oriented
Open Table experience
Strong relationship builder
Ability to handle fast-paced environment
Math calculations aptitude
May 2009 to Current
Maurizio’s Fine Italian Cuisine New Cityland, CA
Hostess and Trainer
Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
Develop rapport with clients and generate repeat business through friendly attitude and extensive cuisine knowledge.
Spot VIP clients immediately and provide special treatment including preferred tables.
Inquire about drink orders and provide information to wait staff.
Take guests to their designated table, give information about specials, handle special requests, and provide waiter information.
Train new hosts and hostesses on service policies.
June 2008 to June 2009
O’Malley’s Restaurant and Pub New Cityland, CA
Monitored dinning room and guest flow to maximize table usage and minimize customer wait times.
Prepared tables for customer use, including rearranging seatings and tables to accommodate large groups.
Answered phone calls, book reservations, and resolve customer service issues.
Assisted waiters and bartenders with special requests and guest inquiries.
Alerted management of potential or reported customer issues.
2016 Falcon University Online,
Bachelor of Arts Interdisciplinary Studies (K-8)