Hostess Resume Examples & Templates

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: August 22, 2023
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Get the hostess job you want with an effective hostess resume. With our guidance, you can create an effective hostess resume to showcase your relationship building skills and customer service. Use our guide to build a resume quickly!

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Hostess resume example (text version)

Olive Rogers

Miami, FL 33009
(555) 555-5555
example@example.com

Professional Summary

Skilled hostess with five years of experience in fine and casual dining. Proficient in making customers comfortable and satisfied while ensuring optimal guest flow in the dining room. Maintains a neat, clean and professional demeanor with staff and clients.

Skills

  • Dining room management
  • Cash handling skills
  • HungerRush
  • Open table experience
  • Teamwork
  • Customer service
  • Organization and prioritization
  • Excellent verbal communication

Work History

November 2021 – Current
Bartaco – Miami, FL
Hostess and Trainer

  • Manage an average of 155 in-person and telephone guest inquiries per day, customer service requests and reservation bookings.
  • Develop rapport with clients and generate repeat business through a friendly attitude and extensive cuisine knowledge.
  • Spot VIP clients immediately and provide special treatment including preferred tables, maintaining a 95% of customer satisfaction rating.
  • Inquire about drink orders and provide information to wait for staff.
  • Take guests to their designated table, give information about specials, handle special requests and provide waiter information.
  • Train new four hosts and hostesses on service policies.

September 2019 – October 2021
Le Jardinier – Miami, FL
Hostess

  • Monitored dining room and guest flow to maximize table usage and minimize customer wait times.
  • Prepared tables for customer use, including rearranging seatings and tables to accommodate large groups of up to 30 guests.
  • Answered 80 daily phone calls, booked reservations and resolved customer service issues.
  • Assisted waiters and bartenders with special requests and guest inquiries.
  • Alerted management of potential or reported customer issues.

June 2017 – August 2019
Tap 42 Midtown Miami – Miami, FL
Greeter

  • Took information about guests’ party size, led to seating and offered menus.
  • Governed dining area with 50 guests to coordinate, usher and remove obstacles to drive a positive dining experience.
  • Checked customer IDs and verified age-restricted purchases.
  • Monitored guests for compliance with safety and security protocols, raising any issues with security.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.

Education

  • June 2022
    Florida International University Miami, FL
    Bachelor of Science Hospitality Management
  • Specialization: Restaurant & Culinary

Certifications

Certified Guest Service Professional (CGSP) – (2021)

5 essentials of a top hostess resume

  1. Contact details

    In this section, include your full name, city, state and ZIP code, followed by phone number and email address. Finally, include your online resume, professional website or LinkedIn profile. Never add links to unrelated side hustles.

  2. Personal statement

    Think of this section as your introduction to the hiring manager. Also known as the professional summary, this is where you’ll highlight your strength as a candidate. Use no more than five sentences to let recruiters know: your years in the industry, one or two professional accomplishments and your strongest job relevant skills.

  3. Skills

    Show the recruiter what you bring to the table with a balanced hostess skills resume section. Match yours to the job description to grab their attention. Create a bulleted list of hard skills, like customer service, phone order processing and inventory management, and soft skills, like conflict resolution, collaboration and time management. If this is your first job as a hostess, you can include transferable skills from other employment, volunteering and even an academic project.

  4. Work history

    Create your work history section in reverse chronological order. Start with your most recent employment and add the company name, location and dates of employment on each entry. For every job, include three measurable accomplishments, like management recognition for cleanliness, amount of timely reservation handled and special events you assisted and organized. 

    If this is your first job, you can include other relevant work experience, like volunteer experiences and community service.

  5. Education

    Use bullet points to create your hostess resume education section. Include the educational institution’s name, the degree and graduation year. Omit the graduation date if it has been over 10 years. If you did not attend college, list your high school and any other post-high school course you’ve completed.

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Do’s and don’ts for building a hostess resume

  • Use measurable achievements to describe your abilities and experience as a hostess.
  • Use action words to make an impact on your hostess resume.
  • Tailor your resume to your target hostess job.
  • Use keywords from the job description throughout your hostess resume.
  • Format your hostess resume so that it is easy to read by ATS software and human eyes.
  • Lie about your hostess experience and skills.
  • Boast that you’re the “best hostess ever.”
  • Include irrelevant personal information, such as your ethnicity and age.
  • Add skills and experience not pertaining to a hostess. 
  • Forget to proofread. A hostess resume with errors is unprofessional and will be discarded.

Top 4 tips for acing a hostess interview

  1. Research the prospective employer before your interview.

    When applying for a job, it is always a good idea to make time and learn about the potential employer. Research their history, values and mission before your interview. Your knowledge will help you prepare a better application and confidently answer interview questions. Plus, a glimpse of the company culture will give you an idea of what to expect on arrival so that you can feel confident.

  2. Practice at home.

    Prepare for your interview by practicing at home. Start by reviewing the most common interview questions, such as: 

    Practice a mock interview with the help of a friend or relative. Your interview partner can ask you possible interview questions and provide feedback on your answers, tone and body language. This preparation will help create a smoother interview experience. 

    Pro tip: Practice in front of a mirror. Look at your facial expressions and body language.

  3. Be proactive and ask questions.

    As a rule of thumb, have at least three questions prepared for the end of your interview. This shows your enthusiasm and interest in the role. As an added bonus, questions will help you determine if this role or company is the right fit for you.

    Here are a few examples of questions to get you started:

    • What are the expectations for this role? 
    • What is the day-to-day like? 
    • What tools do you provide your employees to better serve customers? 
    • How do you protect your staff from difficult customers?
    • What is the career path for a hostess at this restaurant?
  4. Round up your references.

    As you start applying, reach out to former managers and previous colleagues to be potential references. Explain to them where you are in the process and when they could expect to be reached. Don’t forget to ask if they could write a letter of recommendation for you. While not as common, it is still a possibility to be asked for one. 

    If this is your first job, you can request a reference from a mentor, former professor, community leader, volunteer coordinator, someone who can vouch for your skills.

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