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Resume Templates: Patient Access Specialist


Have you always wanted to be a part of the healthcare profession? Doctors and nurses of course play a critical role in patient care and wellness. However, patient access specialists are typically the first person an individual sees when they come to a hospital or medical clinic. This is also a growing field with room for advancement especially if you think nursing is in your future.

If you are a people person with excellent communication and organizational skills, create the attention-getting resume to enter the exciting and expanding field patient access specialists. Showcase your expertise in referrals, insurance practices, patient scheduling and familiarity with healthcare and insurance computer systems from the onset in your resume summary. Highlight your work experience, detailing sought-after skills like scheduling patient appointments and manning patient check in paperwork.

The healthcare profession is in need of qualified and motivated patient access specialists. Take a look at our patient access specialist resume templates to help you create a winning resume to enter this face-paced field.

Resume Templates: Patient Access Specialist

Patient Access Specialist Resume Questions

1. How do you optimize your patient access specialist resume for an ATS?

Many employers use an applicant tracking system, or ATS, to perform the initial resume review. The ATS screens resumes by matching keywords on the resume with the skills and experience the company is looking for in an employee.

To ensure your resume passes this software, use keywords from the job description, keep the formatting simple and easy to read, and verify that there are no spelling errors before submitting the document. Place contact information at the top of the page and personalize every resume to use keywords applicable to the job.

2. What does a good patient access specialist resume look like?

A good resume makes it easy for the hiring manager to identify relevant pieces of information. Using heavy fonts and extravagant design elements, when not done thoughtfully, can draw the reader’s eye away from critical data. The top one-third of the page should include a summary statement that describes why you are the best person for the job. Balance paragraphs and bulleted lists to create a natural flow for the reader. Review the patient access specialist resume sample to see a well-designed resume that is easy to read.

3. How do you highlight soft skills on a patient access specialist resume?

When describing soft skills on your resume, quantify the impact you made while using those skills. For example, rather than merely stating that you are a strong leader, describe how your leadership made a positive impact on your prior employer and co-workers. Prepare to share a story that explains how you used each skill listed on the resume to reach a successful outcome. The patient access specialist resume sample shows how to include soft skills in the highlights section of the resume.

4. How do you write the experience section of your patient access specialist resume?

The resume’s experience section should include your most recent and relevant job experience. Dedicate the majority of space to achievements demonstrating skills that are useful in the desired job. Each position should have no more than five or six bullets that describe the impact you made. Using numbers, facts, and figures, write statements that explain how your contributions benefited your prior employers. Avoid using industry jargon so that people who are unfamiliar with the terms can easily understand your role and responsibilities.

Once you have reviewed the work experience section on the patient access specialist resume sample, use the resume builder to write a customized resume. Follow the step-by-step instructions to create a personalized resume that emphasizes your career strengths.

5. How can you highlight team experience on a patient access specialist resume?

Since most jobs require employees to work well with each other, team experience can be a valuable skill to feature on your resume. List skills that show strong teamwork, such as communication, conflict management, listening, and reliability. Look for ways to quantify your contributions to teams at prior employers. While personal interests are typically left off resumes, when applicable, some candidates may include participation in high-level sports teams to prove strong teamwork skills.

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Resume Text

Emilio Hernandez 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234


Professional Patient Access Specialist who smoothly guides patients through complicated referrals and scheduling while adhering to ever-changing protocols and systems. Skilled at working with patients and physicians while demonstrating strong familiarity with scheduling systems, medical sub-specialties and insurance requirements. Experienced with many registration, scheduling, health information and insurance computer systems.


Interviewing skills Bi-lingual (Spanish) Computer knowledge Verbal and written communication Collaborative approach Medical terminology Self-starter HIPAA knowledge Referral protocols and tracking Soccer enthusiast

Work Experience

January 2011 to present University Health System – New Cityland, CA Patient Access Specialist
  • Educated patients, physicians and staff about various UHS services, clinics, trials and systems, handling more than 60 calls, emails and visits daily.
  • Coordinated and scheduled patients’ complex referrals to specialists, laboratories and hospitals.
  • Collaborated with team to improve specialist referral protocols and scheduling for patients with diabetes, decreasing appointment wait times by 37 percent and reducing staff workload by 44 percent.
  • Tracked referrals and reported findings monthly to administration.
  • Assisted with all other patient call center duties, including answering patient questions, providing directions to UHS’s 15 care centers and scheduling patients.
October 2008 to January 2011 Cityland Community Clinics – New Cityland, CA Patient Access Specialist
  • Answered 50-plus patient calls daily.
  • Scheduled appointments, coordinated referrals, input patient demographic and insurance information and provided basic information about CCC servcies.
  • Achieved call center employee of the month award seven times for exemplary customer service and 100 percent accuracy on data input.
  • Assisted front desk operations as needed, checking in patients, accepting co-payments and collecting insurance information.


2008 Cityland Community College, New Cityland, CA Associate of Science, Health Care Administration