Healthcare and Support Resume Examples & Writing Guides

Functional Resume

As this is an entry-level job position, use a functional resume format for your resume. This layout effectively highlights your key skills rather than lack of work experience. Look to feature qualifications such as “electronic medical records,” “proficiency MS Office Suite,” “handling calls,” “office administration,” “customer service,” “time management” and “data entry.”

In your summary statement, create a brief overview of your best skills, work experience, and work accomplishments, all within a few brief sentences. For example: “Enthusiastic receptionist familiar with implementing CRM platforms for cancer patient management,” or “Reliable receptionist who maintains personable and courteous demeanor in all interactions with patients and team members.”

Mention both hard skills such as knowledge of particular software (e.g., Microsoft Office or Canvas), “verifying insurance information,” “basic data entry” and “knowledge of appointment scheduling systems.” Also include critical soft skills such as “empathy,” “communication skills,” “multitasking skills,” “self-motivated team player” and “organizational skills.”

To move up the career ladder, consider the following:

• Get additional training in healthcare-related topics, such as a Medical Receptionist Certificate of Achievement, or mention all your related education by listing high school and post-secondary classes in the healthcare field.
• Shooting for key achievements and recognition for important tasks such as organization, accuracy, and efficiency in verifying insurance benefits, or being recognized for excellent customer service to patients.
• Taking on opportunities to improve processes, e.g. “Introduced a new appointment scheduling system, saving physicians an average of 9 working hours a month.”

Combination Resume

Also known as a hybrid resume, the combination resume format gives due weight to your transferable skills as well as relevant work history. Highlight accomplishments from previous jobs that tie in with billing and collections, such as “maintaining overall acceptance rate of billing at 87% over 2 years,” or “implemented a new reporting system for collected payments.”

Write short sentences that show employers right off the bat that you’re a good match for the job. Mix your work experience and best skills together. For example, “Seasoned specialist with excellent organizational skills that have resulted in 30% improved revenue each year,” or “Trained billing professional with experience educating over 50 employees on organizational policies and procedures”

Browse through the posting for the job you’re interested in to note the specific skills required, such as “rapport building” or “adaptability.” Highlight these skills in your own resume. Examples of other skills that you should try matching with your own are “ICD-10, CPT, and medical terminology,” “HIPAA compliance,” “collaboration and teamwork,” “first aid,” “claim entry and payment posting,” “analytical skills” and “critical thinking.”

To advance in this career, work on the following areas:

• Gain affiliations with organizations such as the American Medical Billing Association.
• Study for certifications in areas such as billing and coding, or Certified Medical Reimbursement Specialist.
• Highlight key achievements from your work, such as “adhering 100% to all HIPAA-related rules and regulations.”

Chronological Resume

For this more experienced position, use the chronological resume format, which prioritizes relevant professional experience and achievements. In your work history section, emphasize your ability to manage processes and teams, e.g. “coordinated orientation of all new employees,” “handled all patient documents including insurance filing and billing,” and “provided quality coordination services to one of the busiest medical centers in the area.”

Mention key skills that showcase your qualifications and accomplishments. For example: “Hard-working coordinator capable of handling patient administration accurately and efficiently” or “accountable and responsible healthcare coordinator with a strong focus on patient wellness.”

Present yourself as a multi-talented and hardworking individual with both technical skills (e.g., knowledge of software such as Health Cloud) and soft skills job-specific skills (e.g., strong interpersonal skills, or leadership ability).

To advance in the medical administration field, consider gaining more expertise in the following:

• Developing and implementing improved processes for tracking patient databases and payment/insurance records
• Increasing efficiency and volume in medical record maintenance
• Consistently generating improved health outcomes through implementing care plans and educating patients