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How to Build Your Resume for a Healthcare Support Career
Get resume advice for every step of your career path, using these employer-ready healthcare support resume examples and tips.
Career Track: Patient Administration
Patient administration is similar to office administration, with duties including managing patient data and information management. Healthcare administration is a booming field, with the U.S. Bureau of Labor predicting close to 20% job growth in the industry over the next decade.
Medical Receptionist $36,098 Median Salary
Resume Format: Functional
As this is an entry-level job position, use a functional format for your resume. This layout effectively highlights your key skills rather than lack of work experience. Look to feature qualifications such as “electronic medical records,” “proficiency MS Office Suite,” “handling calls,” “office administration,” “customer service,” “time management” and “data entry.”
Summary: Create a brief overview of your best skills, work experience, and work accomplishments, all within a few brief sentences. For example: “Enthusiastic receptionist familiar with implementing CRM platforms for cancer patient management,” or “Reliable receptionist who maintains personable and courteous demeanor in all interactions with patients and team members.”
Skills to Feature: Mention both hard skills such as knowledge of particular software (e.g., Microsoft Office or Canvas), “verifying insurance information,” “basic data entry” and “knowledge of appointment scheduling systems.” Also include critical soft skills such as “empathy,” “communication,” “multitasking skills,” “self-motivated team player” and “organizational skills.”
Go to the next level: To move up the career ladder, consider the following:
- Get additional training in healthcare-related topics, such as a Medical Receptionist Certificate of Achievement, or mention all your related education by listing high school and post-secondary classes in the healthcare field.
- Shooting for key achievements and recognition for important tasks such as organization, accuracy, and efficiency in verifying insurance benefits, or being recognized for excellent customer service to patients.
- Taking on opportunities to improve processes, e.g. “Introduced a new appointment scheduling system, saving physicians an average of 9 working hours a month.”
Medical Billing Specialist $41,365 Median Salary
Resume Format: Combination
Also known as a hybrid resume, the combination format gives due weight to your transferable skills as well as relevant work history. Highlight accomplishments from previous jobs that tie in with billing and collections, such as “maintaining overall acceptance rate of billing at 87% over 2 years,” or “implemented a new reporting system for collected payments.”
Summary: Write short sentences that show employers right off the bat that you’re a good match for the job. Mix your work experience and best skills together. For example, “Seasoned specialist with excellent organizational skills that have resulted in 30% improved revenue each year,” or “Trained billing professional with experience educating over 50 employees on organizational policies and procedures”
Skills to Feature: Browse through the posting for the job you’re interested in to note the specific skills required, such as “rapport building” or “adaptability.” Highlight these skills in your own resume. Examples of other skills that you should try matching with your own are “ICD-10, CPT, and medical terminology,” “HIPAA compliance,” “collaboration and teamwork,” “first aid,” “claim entry and payment posting,” “analytical skills” and “critical thinking.”
Go to the next level: To advance in this career, work on the following areas:
- Gain affiliations with organizations such as the American Medical Billing Association.
- Study for certifications in areas such as billing and coding, or Certified Medical Reimbursement Specialist.
- Highlight key achievements from your work, such as “adhering 100% to all HIPAA-related rules and regulations.”
Patient Coordinator $87,450 Median salary
Resume Format: Chronological
For this more experienced position, use the chronological format, which prioritizes relevant professional experience and achievements. In your work history section, emphasize your ability to manage processes and teams, e.g. “coordinated orientation of all new employees,” “handled all patient documents including insurance filing and billing,” and “provided quality coordination services to one of the busiest medical centers in the area.”
Summary: Mention key skills that showcase your qualifications and accomplishments. For example: “Hard-working coordinator capable of handling patient administration accurately and efficiently” or “accountable and responsible healthcare coordinator with a strong focus on patient wellness.”
Skills to Feature: Present yourself as a multi-talented and hardworking individual with both technical skills (e.g., knowledge of software such as Health Cloud) and soft skills job-specific skills (e.g., strong communication skills, or leadership ability).
Go to the next level: To advance in the medical administration field, consider gaining more expertise in the following:
- Developing and implementing improved processes for tracking patient databases and payment/insurance records
- Increasing efficiency and volume in medical record maintenance
- Consistently generating improved health outcomes through implementing care plans and educating patients
Career Track: Medical Assistant
A medical assistant verifies information by interviewing patients and recording medical histories, and performs preliminary physical tests such as taking blood pressure, weight, and temperature, and reporting patient history summary. According to the Bureau of Labor Statistics, this is a position that will see robust growth over the next decade (23% by 2028).
Personal Care Assistant $24,020 Median Salary
Resume Format: Functional
Use the functional format for this resume, putting the emphasis on skills such as “general housekeeping ability,” “grooming and bathing,” “reliable transportation,” “documentation procedures expert” and “quick problem-solver.”
Summary: Give a brief recap of the strengths you can bring to a personal care assistant role, quantifying your achievements with numbers where possible. For example: “Enthusiastic care assistant with experience in implementing group activities in settings of 50+ residents.”
Skills to Feature: Make sure interpersonal and intangible skills are at the forefront, such as dependability, trustworthiness and flexibility. You should also include technical qualifications that are key for patient care, such as “wide knowledge of legal, safety, health and sanitation needs” or “trained in First Aid and CPR.”
Go to the next level: To move up the career ladder, look to excel in these areas:
- Caring for people with special needs
- Creating and implementing activities to engage clients
- Managing patient support on the family’s behalf, including hospital admissions and feeding assistance
Medical Assistant $33,610 Median Salary
Resume Format: Combination
Use the combination format to highlight both your skills and work experience. Focus on your abilities that best fit the job description such as “administrating injections,” “patient assessment,” “organizational skills” and “patient preparation.” Single out work experience that concentrates on healthcare, such as “monitored 10+ patients,” or “helped implement quality assurance and control programs that resulted in compliance with HIPAA and OSHA regulations.”
Summary: Write two to three sentences that state your skills and work history. Mention the work accomplishments that make you stand out from the crowd, such as “received 95% positive patient reviews at MedFast,” or “cut down on errors by 22% by applying a strong grasp of EHR.”
Skills to Feature: Refer to the job description, looking for words and phrases that align with your skills, such as “patient assessment,” “appointment scheduling,” “recording patient medical history,” “electrocardiograms,” “EHR software,” and “ICD 10 codes.”
Go to the next level: To advance in your career, consider gaining the following credentials and experiences:
- Certifications such as Certified Medical Assistant or CPR and First Aid certification
- Taking on additional patient responsibilities, such as directing them in motion exercises, or assisting them with braces or artificial limbs
- Taking on more management duties, such as overseeing inventory and supplies, and sourcing vendors that save on expenditures
Lead Medical Assistant$48,362 Median Salary
Resume Format: Chronological
As a good deal of experience is required for this position, use the chronological format, as it highlights your work history and related accomplishments (e.g. “performed venipunctures and injections more than 15 times a day”). Instead of listing every task you’ve carried out in previous jobs, show how your career has evolved by listing more important responsibilities and achievements from more recent jobs.
Summary: Give a concise overview of your work experience and skills, showing you know the critical technical aspects of being a medical assistant. Quantify your accomplishments from previous organizations (e.g., “Managed operating cost savings of 3% year-over-year,” or “corrected faulty ICD 10 codes with the help of management, saving the practice an estimated $10,000 per year”).
Skills to Feature: Include a combination of pertinent soft skills and technical skills, such as “medical administrative skills,” “equipment sterilization,” “collaboration,” “detail-oriented,” “superior patient interaction,” “HIPAA compliance testing,” “medical supply inventory” and “time management”).
Go to the next level: To climb up the career ladder, consider gaining the following:
- Certifications such as Certified Medical Assistant
- Tracking and supporting patient management by maintaining and updating healthcare software
- Facilitating all inspections as well as performed maintenance on the machines in the lab
Recommended Healthcare Support Resume Templates
Recruiters spend less than a minute scanning resumes, so make sure your layout stands out. Below are some professionally designed templates you can customize immediately:
This layout highlights your contact information in a strong header, and uses subtle color lines to differentiate sections.
This resume template features a clean and simple layout, with a bold treatment of the job applicant’s name making it stand out.
This classic design places section headings in boxes, organizing content in straightforward fashion. The color header also catches recruiters’ attention.
Healthcare Support Resume FAQs
1. How do you format your resume based on your career level?
- Functional format: This resume format focuses on your skills rather than limited work history. It fits entry-level job positions such as the medical receptionist.
- Combination format: This format gives equal weight to skills and work experience. It is suitable for mid-level job positions such as medical assistant.
- Chronological format: The most common resume format, this layout focuses on work experience details, and is best for job seekers who can show steady career progress.
2. What are the qualities and traits employers are looking for in the healthcare support industry?
Employers in this field look for candidates who can multitask, manage multiple work shifts and exhibit a strong work ethic. Be sure to display skills and experiences in your resume that address these attributes, as well as your proficiency in technical areas, such as Meditech and EMR software, and knowledge of ICD-10-CM, HIPAA and OSHA regulations.
3. Use a combination of technical and soft skills, including:
- TB test clearance
- Taking vital signs
- Patient care
- Insurance billing
- Clinical research
- Office skills
- Patient preparation
- Customer skills
- HIPAA compliance training
- Clinical research
- Clean driving record
- Foreign language knowledge
- Organizational skills
- Patient interaction