Lilly Rose 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: firstname.lastname@example.org Summary Motivated Retail and Restaurant Hotel Associate with eight years of diverse experience. Proficient salesperson with superior customer service abilities. Skilled at building rapport with guests while increasing sales and exceeding business objectives. Highlights Experienced waitress Sales professional Customer service Training Friendly and reliable Merchandising Proficient upseller Multi-tasker Keen eye for detail Flexible schedule Experience November 2012 to Current Lambeth Hotel Falcon Heights, CA Retail Associate Handle over 300 transactions per day in main retail anchor shop. Sell jewelry, travel supplies, and clothing to families and individual customers. Answer questions, suggest items, and process payments. Provide information about local attractions and dining options, always mentioning in-house facilities or services first to benefit hotel revenue. Coordinate with hotel security, front desk, management, and concierge services to handle more in-depth issues or questions. June 2009 to October 2012 Verdants Hill Bed and Breakfast Falcon Heights, WY Waitress Served guests in small couples dining room as well as large family/corporate facility. Explained specials and nightly meal choices in a friendly way, with an eye toward encouraging selections of certain items that were overstocked. Maintained dining room supplies, table-top condiments, and drink stations. Filled drinks quickly and frequently checked on guests to ensure all needs were met. Assisted bus staff with cleanups and delivered orders. January 2006 to May 2009 Verdant Hills Bed and Breakfast Falcon Heights, WY Gift Shop Sales Person Operated small gift shop with little to no oversight. Put out new merchandise and organized shelves. Kept shop neat and clean at all times. Processed cash, credit, and debit payments. Suggested new items for purchase to management.