General Manager Resume Sample

General Manager Resume Sample

Caden Hawkins

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

General Manager successful at propelling retail stores to lead revenue spot in district. Experienced manager of teams of up to 100 staff. Collaborative leader driven to develop high-performing teams. Hard working and resourceful with superb sales skills.

Highlights

Social media savvy
Persuasive negotiator
Conflict resolution skill
Service and sales-oriented
Customer focused

Well-versed in sales techniques
Coach and mentor
Exceptional multi-tasker
Skilled communicator
Energetic and outgoing

Experience

February 2009 to March 2014
Frankie and Bennie’s New Cityland, CA
General Manager

Hired and trained all sales staff for new store location.
Grew number of customers by 150% in last two years.
Oversaw sales of $2.2-2.9 million annually.
Led sales calls with team members to establish sales and customer retention goals.
Successfully coached team to become top performing location in state.

March 2006 to January 2009
BT Tanner New Cityland, CA
General Manager – Sales

Created and directed sales team training and development programs.
Managed a sales staff of 45 members.
Maintained inventory controls and implemented standards for shrink control.
Handled scheduling, payroll, and reporting areas.
Responded to customer complaints by exchanging merchandise, refunding money, and adjusting bills to facilitate high customer satisfaction.

October 2004 to February 2006
Savannah Downs Company New Cityland, CA
General Manager – Sales

Resolved an average of 50 customer complaints per month regarding sales and service.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Wrote sales slips and sales contracts.

Education

2004 California Technical College New Cityland, CA
Associate of Science Retail Management

Coursework in Statistics, Marketing, Customer Buying, and Merchandising

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