Inside Sales Representative Resume: Examples and Tips
Inside sales representatives are professionals who perform sales functions via phone, email or the internet, selling products and services. Their goal: Source new customers while maintaining an existing customer database. This job requires a college degree and can also include prior work experience.
Find out how you can raise the quality of your resume for this position with our helpful resume tips and examples.
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Featured Resume Example: Inside Sales Representative
Results-driven Inside Sales Representative with five years of experience maximizing revenue opportunities in B2B sales. Strong cold calling and relationship building skills. Proven expertise in proactively addressing objections and resolving issues. Strong desire to focus on client retention.
- Set up over 10 new customer accounts each week, established customer credit, and set up payment methods.
- Managed and recorded all leads from outbound telephone marketing.
- Answered an average of 15 incoming customer calls daily to answer product questions and close sales.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Conducted daily on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Created effective organizational systems for reports, agendas, contracts and sales records.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging 00.
- Upsold specialty items to increase overall sales and exceed targets.
- Account management
- Strong communication
- Customer relationshio management
- Superior organizational skills
- Expertise in cold calling
Top 4 Characteristics of a Best in Class Inside Sales Representative Resume
- Summary Your summary statement should be brief, highlighting your work history, skills and accomplishments while capturing the abilities that make you the right fit for the job. For example, describe how your effective communication and negotiation skills have resulted in sales. Add some real data to add impact to your words (e.g. “Skilled salesperson who consistently averages 10% above company sales targets”).
- Skills As an inside sales representative your most important skill is interpersonal communication. Within the skills section of your resume, be sure to include your efficiency at negotiations and customer support. You can also include technical skills such as your knowledge of MS Office Suite or reporting software. Remember to add skills that add value to a salesperson’s duties.
- Work history The work history section of your resume should feature the value you have added to the company, e.g., “Instituted a new sales strategy that improved annual sales by 10%.” Provide metrics wherever possible, as it allows the reader to get a better picture of your capabilities, compared to simply writing “implemented a sales strategy.” You should also include any awards or recognitions you have received at previous jobs, such as being recognized as employee of the month.
- Education Most inside sales representative positions only require a GED or high school diploma, but include information on undergraduate and postgraduates studies if you have it, especially, if you have a degree in business administration and management, business communications, or a relevant field. Also, list additional training or certifications in customer service and communication.
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Find the Right Template for Your Resume
Are you stumped over your search for the perfect resume? Don’t fret. We’ve curated a list of three structured, polished templates that fit the inside sales representative position.
This template features bold fonts to headline each section in a colorful treatment, and can be customized for every type of job seeker, from entry-level to experienced.
The easy-to-read, classic layout features a prominent font that highlights your name and work experience while being easy for applicant tracking systems and hiring managers to decipher.
This traditional, well-structured layout uses a banner treatment for the job applicant’s name, while each section is highlighted with a box header.
Inside Sales Representative Resume FAQs
1. What skills should you emphasize for this specific job?
As you would expect for a sales position, excellent communication skills are a must. Here are other skills that should be emphasized for this position:
- Excellent telephone and email etiquette
- Basic knowledge of computing and MS Office Suite
- Proficiency in verbal skills
- Sound product knowledge
- Ability to build rapport with individuals from diverse backgrounds
- Active listener
2. What are some examples of training and certifications that fit this specific resume?
Training or certification in these skills will not only add value to your profile but also make you better at the job:
- Presentation skills
- Customer service training
- Degree in business communication
- Account management training
- Customer relationship management
3. How should you format your resume?
Start by studying the job description and its requirements, especially how much experience the job requires. Your resume format will be based on your work experience and level of the position. A combination format highlights both your work experience and skills, while a functional format is excellent for entry-level professionals with no to low work experience. For experienced professionals with no gaps in work experience and consistent career progression, a chronological format resume is the best option.
4. How should you craft your resume if you’re looking to take the next step forward in your career?
Natural career progressions in this line of work range from managing individual sales to managing team sales, creating reports, and conflict resolution. Start your climb by taking on more responsibilities in terms of handling customers and improving customer satisfaction rates. Any certification or training to build your presentation skills or devising new sales strategies will also be beneficial. You can also consider a degree or certification in sales management or account management.