Receptionist Resume Guide + Tips + Example

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert
Last Updated: July 09, 2023
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A great job as a receptionist demands a perfect receptionist resume. Not sure what that looks like? Don’t worry! We’re here to help you create one. Our guide to crafting an effective resume for a receptionist job will help you make the most of your organizational and interpersonal skills to write a professional receptionist resume. 

Receptionist Resume Template Customize this resume

Start by editing this sample resume for a receptionist job or explore our library of customizable resume templates to find the perfect resume template for a receptionist job.

Receptionist resume example (text version)

George Dangelo

Wilmington, NC 28405
(555) 555-5555
example@example.com

Summary Statement

Dedicated retail sales professional with a history of success in achieving customer satisfaction through the continuous provision of top-quality service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Looking to bring my upbeat and energetic personality to a receptionist role.

Skills

  • Customer service
  • Cash handling
  • Telephone skills
  • Security awareness
  • Microsoft Office
  • Relationship building
  • Multitasking
  • Problem-solving

Professional Skills

Communication

  • Liaised with over 60 customers daily and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Answered up to 15 store calls per day to field inquiries from clients, vendors and various other callers seeking information.

Organization

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Balanced and organized cash register by handling over $3,000 in cash, counting change and storing coupons.

Conflict Resolution

  • Applied security and loss prevention training toward recognizing risks, reducing store theft by 95%.
  • Answered questions about products and provided solutions for various issues.
  • Worked closely with the store manager to solve problems and handle customer concerns.

Work History

August 2018 – Current
Staples Store – Wilmington, NC
Sales Associate

Education

June 2018
New Hanover High School Wilmington, NC
High School Diploma

5 essentials of a top resume for a receptionist

  1. Contact details

    Add your contact information to the top of your resume so hiring managers can contact you. As our receptionist resume sample shows, your contact information must include your full name, city, state, ZIP code, phone number and professional email address. If you have a LinkedIn profile and a professional website, add them last.

  2. Personal statement

    A professional summary, also known as a personal statement, is a concise, three-to-five-sentence statement that tells the hiring manager who you are and what you offer. A receptionist resume summary must include job-relevant skills, one or two notable accomplishments and it should touch on how long you’ve been in the industry. If you are just starting out in your career, it’s better to write a resume objective for a receptionist instead.

  3. Skills

    Create a skills section for your receptionist resume so hiring managers can see if your skill set matches their needs. A resume template for a receptionist will have a separate section for your job-relevant skills in a bulleted list. As our sample receptionist resume shows, skills for a receptionist resume should include hard and soft skills, such as your communication and data entry skills.

  4. Work history

    Like our receptionist sample resume shows, your resume must include a work history section, even if this is your first professional job. In reverse-chronological order, display your current and previous employers and provide company names, locations and the dates you worked for them. Include three bullet points of measurable achievements for every job you list.

  5. Education

    A resume for a receptionist must include an education section. In reverse-chronological order, show the name of the schools and the years you graduated using bullet points. If you did not attend college, list your high school information and the classes or training you’ve taken since graduating. If you come from an apprenticeship, then list it here.

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Do’s and don’ts for building a receptionist resume

  • Use measurable achievements to describe your receptionist skills and experience.
  • Use action words to make an impact on your receptionist resume.
  • Tailor your resume to your target receptionist job.
  • Use keywords from the job description throughout your receptionist resume.
  • Format your receptionist resume so that it is easy to read by ATS software and human eyes.
  • Lie about your receptionist experience and skills.
  • Boast that you’re the “best receptionist ever.”
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience not related to a receptionist’s job.
  • Forget to proofread. A receptionist’s resume with errors is unprofessional.

Top 4 tips for acing a receptionist interview

  1. Research first.

    It’s vital to take the time to learn about the institution or company’s history, goals, values and people before the interview. Doing so conveys interest, passion and commitment — traits that can set you above the competition.

  2. Practice your answers.

    Practice is critical. Be sure to practice for your interview by reviewing the most common interview questions, such as: 

    And some possible behavioral questions such as:

    Write down two or three possible answers for each question, then practice answering them with a friend.

  3. Prepare questions to ask during the interview.

    After the hiring manager and potential colleagues question you, they will likely offer for you to ask them some questions. Always have at least three for each person you speak with; doing so shows that you’re interested and have been paying close attention.

    Some questions you might ask for a receptionist job are: 

    • What is a typical day like at the office?
    • Can you tell me about the challenges the last person in this role had to overcome?
    • What is the work culture like?
  4. Gather references

    Have professional references ready during your interview. It comes in handy, especially if the hiring manager offers you the job on the spot. Make a list of two former colleagues and a former manager willing to speak highly about your receptionist skills.

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