Receptionist Resume: Example and Tips
Receptionists welcome and greet visitors, and direct them appropriately, effectively handling telecommunications, following organizational procedures, monitoring logbooks, confirming appointments and maintaining records. This is generally an entry-level position, but based on experience and skills, there are ample growth opportunities.
To impress hiring managers and stand out from the crowd, use our receptionist resume examples and tips.
Featured Resume Example: Receptionist
Name: GEORGE DANGELO
Address: City, State, Zip Code
Dedicated retail sales professional with history of success achieving customer satisfaction through continuous provision of top quality service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Looking to bring my upbeat and energetic personality to a Receptionist role.
- Communication skills
- Cash handling
- Multi-tasking strength
- Relationship building
- Problem-solving skills
- Security awareness
- Telephone skills
- Liaised with 60+ daily customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered up to 15 store calls per day to field inquiries from clients, vendors and various other callers seeking information.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Balanced and organized cash register by handling over $3,000 in cash, counting change and storing coupons.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered questions about products and provided solutions for various issues.
- Worked closely with Store Manager to solve problems and handle customer concerns.
Top 4 Characteristics of a Best-in-Class Receptionist Resume
- Summary Showcase your abilities based on the job that you are applying for, and emphasize more on your strength. (e.g., “Versatile receptionist with experience in a variety of sectors and history of success in providing remarkable customer service”). Point out work achievements that had a positive impact on your organization’s business. Make sure to give a sneak-peak of your relevant skills necessary for this job.
- Skills Carefully read the job description and highlight any skills the employer requires. Hiring managers will scan your resume for keywords such as communication skills, or customer service. Include the most relevant keywords at the top of your resume. Make sure the skills you list are in sync with the job that you are applying for.
- Work history When presenting your work experience, focus on your strengths and use positive language. Feature your best accomplishments, and create a separate section for any awards or accolades you’ve earned in your work. Highlight your most impactful achievements, and quantify them wherever possible (e.g., “Implemented an update for the office scheduling system, resulting in 38% increased accuracy”).
- Education Start with your highest educational qualification, and list all other degrees or certifications in reverse-chronological order. Draw attention to specific training programs or technical courses you have attended that are relevant to your job. If you have just graduated or are in your final year of education, consider placing your education section ahead of your work experience.
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Do’s and Don’ts for Your Resume
- Do keep your resume brief and concise Hiring managers will want to scan your resume for only essential elements, so restrict your information to relevant skills and experiences. Typically, you should only need one page for your resume — the exception is resumes for more senior roles that require more work experience.
- Do tailor your resume to the role Your goal should be to directly connect the job description and your skills and experience. Find the skill sets and responsibilities desired for the position you are applying for, and highlight those skills in your resume. Compare your resume with the job description and ask questions, like “Does my resume state that I have this particular skill?” or “Does the description in my resume match the qualifications the job posting requires?”
- Do give your resume a thorough check Even a single typo can cost you credibility in the eyes of recruiters. Review your resume for correct spelling and grammar, and make sure your information is complete and accurate. Investing a little more time to proofread your document will avoid the possibility of mistakes getting through, and making yourself look careless and inefficient.
- Don’t use cliches While traits such as being a “hard worker” or “team player” are valued, hiring managers’ eyes are apt to glaze over when they read them in a resume. Instead of using cliches, find similar, industry-specific terms, or better yet, show how you embody these traits by giving examples of where you’ve put them to good use at work.
- Don’t use fancy designs Deciphering weird fonts and different colors on a resume can be a nightmare for recruiters. Unless you’re applying for a designer job and need to demonstrate some visual acumen, it’s best to stick to a simple and straightforward layout for your resume.
- Don’t mislead recruiters Make sure that you scan every word on your resume thoroughly to avoid any misrepresentation of facts. Overstating past job titles and experience, or stating proficiency with particular technical skills that you don’t possess, is asking for trouble, especially if employers catch you in a lie.