Table of Contents
Featured resume example: receptionist
Name: GEORGE DANGELO
Address: City, State, Zip Code
Dedicated retail sales professional with history of success achieving customer satisfaction through continuous provision of top quality service. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Looking to bring my upbeat and energetic personality to a Receptionist role.
- Communication skills
- Cash handling
- Multi-tasking strength
- Relationship building
- Problem-solving skills
- Security awareness
- Telephone skills
- Liaised with 60+ daily customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered up to 15 store calls per day to field inquiries from clients, vendors and various other callers seeking information.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Balanced and organized cash register by handling over $3,000 in cash, counting change and storing coupons.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered questions about products and provided solutions for various issues.
- Worked closely with Store Manager to solve problems and handle customer concerns.
Top 4 characteristics of a best-in-class receptionist resume
- Summary Showcase your abilities based on the job that you are applying for, and emphasize more on your strength. (e.g., “Versatile receptionist with experience in a variety of sectors and history of success in providing remarkable customer service”). Point out work achievements that had a positive impact on your organization’s business. Make sure to give a sneak-peak of your relevant skills necessary for this job.
- Skills Carefully read the job description and highlight any skills the employer requires. Hiring managers will scan your resume for keywords such as communication skills, or customer service. Include the most relevant keywords at the top of your resume. Make sure the skills you list are in sync with the job that you are applying for.
- Work history When presenting your work experience, focus on your strengths and use positive language. Feature your best accomplishments, and create a separate section for any awards or accolades you’ve earned in your work. Highlight your most impactful achievements, and quantify them wherever possible (e.g., “Implemented an update for the office scheduling system, resulting in 38% increased accuracy”).
- Education Start with your highest educational qualification, and list all other degrees or certifications in reverse-chronological order. Draw attention to specific training programs or technical courses you have attended that are relevant to your job. If you have just graduated or are in your final year of education, consider placing your education section ahead of your work experience.
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This design makes a strong visual impact with its use of color and separate columns to feature skills.
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Receptionist resume FAQ
1. What are the skills you should emphasize for this specific job?
Focus on written and verbal communication skills, sharp listening skills, customer service and office management, multitasking abilities, interpersonal skills, problem-solving abilities,and overall dependability, as well as technical skills such as using phone systems, copiers and printers, and being proficient in word processing and databases. Give examples of how you’ve put your organizational skills to use, such as implementing a filing system that led to increased departmental efficiency. Highlight your ability to maintain excellent relationships with employees from all departments and at all levels.
2. What are some examples of training and certifications that fit this specific resume?
A course in database software is a good example of a certification that would be useful for this position. Some other helpful vocational training courses include:
- Certification in business administration
- Reception operations and services
- Front desk training
- Certificate in clerical studies
- Certificate in office assistance
3. How should you format your resume?
The chronological resume format is best suited for professionals with extensive work experience. Break down your job history with the most recent job first. The functional format highlights the professional skills you possess, and is suitable for people with lesser experience but strong skills. The combination format blends the chronological and functional resume formats, with equal weight given to skills and work experience; this format is good for those who have made a career change, and need to emphasize the relevant skills they’ve learned from different industries.
To learn more about resume formatting, visit our resume format page.
4. How should you craft your resume if you’re looking to take the next step forward in your career?
Whether you’re seeking promotion in your current organization or looking for new opportunities, you should craft your resume based on the following guidelines:
- Identify the specific career opportunity, and compile skills and work experiences you have that best fit the job.
- Gain more experience or technical skills that your target job requires.
- Feature all of the skills and accomplishments that best target the job description in your resume, aiming for clarity and concision.