Medical Receptionist Resume: Examples and Tips
Medical receptionists are the first point of contact for patients, family members, and professionals visiting medical facilities. This role’s main responsibilities include professional and cordial communication, verifying patient information, maintaining records, answering multi-line phone calls and facility management.
To get ahead in this career, take the first step with a polished resume, using these tips and resume templates.
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Featured Resume Example: Medical Receptionist
Capable Medical Receptionist adept at handling all medical administrative needs for busy healthcare practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
- Insurance claims
- EMR / EHR
- Payment collection
- Regulatory compliance
- Medical billing and coding
- Appointment scheduling
- Managed master calendar and scheduled appointments for seven providers based on optimal patient loads and clinician availability.
- Carefully transcribed phone messages and relayed to appropriate personnel within 30 minutes of each call.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Provided clerical support to 90 company employees by copying, faxing and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Directed over 30 incoming calls per day to internal personnel and departments, routing to best-qualified department.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Top 4 Characteristics of a Best in Class Medical Receptionist Resume
- Summary In a few brief sentences, present a mix of relevant skills and prior work experience that define who you are as a receptionist candidate. Make sure the qualifications you include are industry-specific, such as “adept in clerical and customer service tasks,” “experienced in maintaining daily inventory,” “professional support of patients” or “efficient data entry skills.” Combine these abilities with a work history highlight, such as: “Polite medical receptionist with 3 years of experience patient support and efficient data entry.”
- Skills Make sure to include both intangible and technical skills. Examples of intangible skills that make a positive impact in a medical receptionist role include, “organization and management skills,” “strong verbal communication skills,” and “polite and helpful demeanor.” Technical abilities that you should consider include “medical office administration,” “maintaining electronic medical records,” “patient scheduling,” “insurance claims knowledge,” “EMR/EHR software proficiency” and “medical billing and coding.”
- Work history Aim to include up to the last 10 years of your work history, but focus on relevant work experience and achievements, rather than listing every task from previous jobs. Quantify achievements whenever possible, e.g. “Provided clerical support to 130 hospital employees and maintained files for 500+ patients” makes a stronger impact than “Provided clerical support and maintained files.”
- Education List your highest degree attained, as well as any relevant training or certifications that can help you excel in the role, such as customer service certification or general receptionist training.
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Medical Receptionist Resume FAQs
1. What skills should be featured in a Medical Receptionist resume?
Consider emphasizing these skills:
|Technical skills:||Soft skills:|
|Health promotion and maintenance||Persuasive|
|Expert coordination and management skills||Excellent written and verbal communication|
|Adept with document filing system||Excels in building relationships|
|Knowledge of basic Computer Applications||Good listener|
|Expert in scheduling appointments||Team player|
|Proficient in answering multi-line phone calls|
|Health promotion and maintenance|
|Expert coordination and management skills|
|Adept with document filing system|
|Knowledge of basic Computer Applications|
|Expert in scheduling appointments|
|Proficient in answering multi-line phone calls|
|Excellent written and verbal communication|
|Excels in building relationships|
2. How should my resume be formatted?
Look to a combination format, which features a balanced mix of relevant skills and work history, and is a good fit for an employee with a few years of experience in the medical field. Present skills and relevant experiences that show you’re a candidate who can be productive, and are capable of growth.
3. What are keywords and how to incorporate them?
Look for phrases and job requirements in medical receptionist postings that define the position, such as “excellent verbal communication skills,” “coordinating with medical professionals and doctors,” “operating multi-line phone systems,” and “updating patients’ personal and “insurance information.” These phrases are the keywords you’ll use in your own resume where you can, matching skills and requirements to your abilities and work history. Doing this will help your resume pass application tracking systems (ATS) that will scan your resume for these keywords.
4. How should I organize my resume if I don’t have any work experience?
Feature your skills section, breaking down your abilities into different categories (e.g., administrative skills such as file management and handling phone calls, soft skills for intangible abilities such as multitasking and functioning well in a busy work environment). Instead of a work history section, create an “Activities” section that features any internships, part-time jobs or volunteer activities that feature abilities that tie in with receptionist work (e.g., summer job as a desk receptionist). Finally, indicate your willingness and ability to pick up on new skills in your summary.
5. How do you enhance your resume to take the next step in your career?
Look to continue developing your management and leadership skills, including the following:
- More opportunities and projects where you can demonstrate your management, leadership, and organizational capabilities.
- Taking the initiative to assist patient coordinators with facility staff, patient and care plan management.
- Gaining more responsibility in facility maintenance, including efficient handling of office inventory and daily deliverables.
- Oversee personal and confidential patient information, and look to improve processes for related data storage and management.
- Ensure that doctor-patient communications and hand-offs are efficient.
- Ensure that staff and visitors are well-attended to.