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Medical Receptionist Resume: Examples and Tips

Medical receptionists are the first point of contact for patients, family members, and professionals visiting medical facilities. This role’s main responsibilities include professional and cordial communication, verifying patient information, maintaining records, answering multi-line phone calls and facility management.

To get ahead in this career, take the first step with a polished resume, using these tips and resume templates.

Top 4 Characteristics of a Best in Class Medical Receptionist Resume

  1. Summary In a few brief sentences, present a mix of relevant skills and prior work experience that define who you are as a receptionist candidate. Make sure the qualifications you include are industry-specific, such as “adept in clerical and customer service tasks,” “experienced in maintaining daily inventory,” “professional support of patients” or “efficient data entry skills.” Combine these abilities with a work history highlight, such as: “Polite medical receptionist with 3 years of experience patient support and efficient data entry.”
  2. Skills Make sure to include both intangible and technical skills. Examples of intangible skills that make a positive impact in a medical receptionist role include, “organization and management skills,” “strong verbal communication skills,” and “polite and helpful demeanor.” Technical abilities that you should consider include “medical office administration,” “maintaining electronic medical records,” “patient scheduling,” “insurance claims knowledge,” “EMR/EHR software proficiency” and “medical billing and coding.”
  3. Work history Aim to include up to the last 10 years of your work history, but focus on relevant work experience and achievements, rather than listing every task from previous jobs. Quantify achievements whenever possible, e.g. “Provided clerical support to 130 hospital employees and maintained files for 500+ patients” makes a stronger impact than “Provided clerical support and maintained files.”
  4. Education List your highest degree attained, as well as any relevant training or certifications that can help you excel in the role, such as customer service certification or general receptionist training.

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Find the Right Template for Your Resume

Create a resume that projects the right professional image, using our employer-ready templates.

Whitespace

This layout features a simple professional design, with sections separated by thin lines for a clutter-free look.

Qualified

This format divides headers and sections across a two-column layout, enhancing readability.

Accentuate

This design features your skills prominently, alongside your summary. The resume header is given a color treatment, adding an artistic touch.

Choose from a complete selection of free layouts on our resume templates page.

Do’s and Don’ts for Creating Your Resume

  • DO Proofread your resume Receptionist work demands attention to detail and accuracy — make sure your resume reflects this. Review your resume to identify grammatical or spelling errors, and make a final check on the information you’ve included, ensuring you’ve included all the important skills or achievements that a hiring manager is looking for.
  • DO customize your resume Make different versions of your resume for each job you apply for. The best way to tailor your resume is to customize each section carefully, based on what the specific job description requires. If the posting mentions tasks such as “maintaining patient records” or “payment collection,” mention any experience or skills you have in these areas in your resume.
  • DO quantify your achievements Instead of mentioning your accomplishments and achievements in a vague manner, quantify it with stats and figures to catch recruiters’ attention. For example, write “Documented 500+ patients and kept records up-to-date for doctors” instead of “Kept track of patients and their files to assist doctors.” This helps recruiters see the impact you had on your previous organizations.
  • DON’T create an over-long resume The more content you pack into your resume, the more chance you have of recruiters skipping over crucial info that shows you can do the job. Keep to a single-page resume that contains only details that speak directly to how well you can perform the job, whether it’s a previous job experience that demonstrates your ability to multitask, or specific education or training that shows you’re familiar with medical terminology and processes.
  • DON’T forget intangible skills Soft skills are as important as technical skills, especially for a receptionist position which requires constant communication and collaboration with others. Look to include traits such as being patient and customer-oriented, excellent communication skills and proficiency at organization.
  • DON’T use first-person pronouns It’s standard resume practice to not use “I” when writing a resume — no need to write “I am a dedicated medical receptionist with 3 years of experience” when you can just write “Dedicated medical receptionist with 3 years’ experience.” Write short phrases that focus on your skills and experiences.

Medical Receptionist Resume FAQs

2. How should my resume be formatted?

Look to a combination format, which features a balanced mix of relevant skills and work history, and is a good fit for an employee with a few years of experience in the medical field. Present skills and relevant experiences that show you’re a candidate who can be productive, and are capable of growth.

3. What are keywords and how to incorporate them?

Look for phrases and job requirements in medical receptionist postings that define the position, such as “excellent verbal communication skills,” “coordinating with medical professionals and doctors,” “operating multi-line phone systems,” and “updating patients’ personal and “insurance information.” These phrases are the keywords you’ll use in your own resume where you can, matching skills and requirements to your abilities and work history. Doing this will help your resume pass application tracking systems (ATS) that will scan your resume for these keywords.

4. How should I organize my resume if I don’t have any work experience?

Feature your skills section, breaking down your abilities into different categories (e.g., administrative skills such as file management and handling phone calls, soft skills for intangible abilities such as multitasking and functioning well in a busy work environment). Instead of a work history section, create an “Activities” section that features any internships, part-time jobs or volunteer activities that feature abilities that tie in with receptionist work (e.g., summer job as a desk receptionist). Finally, indicate your willingness and ability to pick up on new skills in your summary.

5. How do you enhance your resume to take the next step in your career?

Look to continue developing your management and leadership skills, including the following:

  • More opportunities and projects where you can demonstrate your management, leadership, and organizational capabilities.
  • Taking the initiative to assist patient coordinators with facility staff, patient and care plan management.
  • Gaining more responsibility in facility maintenance, including efficient handling of office inventory and daily deliverables.
  • Oversee personal and confidential patient information, and look to improve processes for related data storage and management.
  • Ensure that doctor-patient communications and hand-offs are efficient.
  • Ensure that staff and visitors are well-attended to.
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