Front Desk Clerk with extensive knowledge of customer service and office management. Adept at resolving guest conflict, with strong communication skills, both oral and written. Highly organized and detail-oriented, consistently receiving praise from supervisors.
• Superior customer service skills • Attention to detail • Strong office management knowledge • Excellent interpersonal skills • Emphasis on communication with co • workers, supervisors and guests • Proficient math skills • Good time management • Committed to attendance and promptness • Enjoys fast • paced environment • Customer service award recipient
March 2012 – January 2014 New Parkland Hotel <- New Parkland, CA Front Desk Clerk • Assisted guests with check • in, answered questions and provided assistance. • Received customer service awards multiple times. • Consistently received customer and supervisor praise. • Contributed to office management such as reconciling nightly receipts, answering telephones and handling cash. January 2011 – March 2012 Comfort Inn – New Parkland, CA Front Desk Clerk • Helped guests with check • in and answering questions. • Handled hundreds of dollars in cash, reconciled cash drawer at the end of shift. • Provided directions and other assistance to guests as needed. • Answered phones, took reservations and other office management duties.
2010 New Parkland Community College, New Parkland, CA Associate of Arts, Hotel and Hospitality Management