Front Desk Clerk Resume Sample

Front Desk Clerk Resume Sample


Kaitlyn Holmes 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: example-email@example.com Summary Friendly and courteous Front Desk Clerk seeks employment with an upscale hotel. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Adept at balancing multiple tasks with a friendly, courteous demeanor. Highlights Exceptional customer service Cash handling expertise Superb interpersonal skills Conflict resolution Multi-line switchboards MS Office expert Technologically savvy Sales experience Professional and neat Reliable and resourceful Experience February 2011 to Current Cubana Hotel New Cityland, CA Front Desk Clerk Manage front desk tasks for a 350-room full-service boutique hotel. Recommend top dining and entertainment options for guests in the New Cityland area. Serve as public relations representative for the hotel. Greet all guests in a courteous and professional manner. Foster strong working relationships with all hotel departments. March 2009 to January 2011 Milton Johnson Hotel New Cityland, CA Front Desk Clerk Registered guests, greeted every visitor, logged requests, and issued room keys. Processed guest payments for room charges, food and beverage charges, and phone charges. Balanced all rebates and other miscellaneous charges. Delivered requested items to guests’ rooms. Referred guests to local restaurants and recommended attractions in the area. June 2007 to January 2009 Milton Johnson Hotel New Cityland, CA Houskeeper Rapidly and correctly cleaned high number of rooms per shift. Emptied waste baskets and removed all trash from rooms. Dusted, cleaned windows, scrubbed bathrooms, and vacuumed floors. Changed bedding, towels, and other room supplies. Made beds and straightened furniture. Certifications Hospitality Skills Certification (HSC), AHLEI – 2009

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