Grooming your resume and cover letter to perfection is a great accomplishment. But when you are on the job hunt for a new position as an insurance broker, it is important to remember that as sharp as they are, those two documents only get your foot in the door. The next step to closing on a new offer is an outstanding interview, and that means both making a lasting impression and also demonstrating attentiveness and knowledge during the interview itself.
To close that job offer and land your position as a broker, you must prepare, and that means that means studying common broker interview questions and understanding the kinds of answers that stand out as especially effective. Last but not least, remember that you are likely to get a mix of general job interview questions and specific industry questions like these. That way, you have some quick solutions in mind when you are asked these common industry questions.
5 Broker Interview Questions & Answers
1. What was the most challenging client you've had to advise so far? What were their needs, and how did you help them?
The most challenging client for me was actually a long-time, usually easy client. A couple who had previously had a simple auto & home policy started to do very well and suddenly needed coverage for secondary vehicles, recreational vehicles, and even a second home. Assessing their particular pastimes and adjusting their insurance coverage regularly required a lot of communication, but as they reached a stable new level in their lifestyle, it evened out and everyone was happy.
2. This job requires a wide range of knowledge about the services of several major insurance providers. How do you organize yourself around keeping up-to-date information ready for your clients?
I organize my week around my professional development needs, rather than the opposite. While answering questions and providing advice to clients is the core activity this job needs, I can only be effective when I have the information necessary to lead clients to the best possible decision for their needs. That means the early part of the week needs to be spent catching up on any news we have about our various providers, and time still must be set aside in the back half just in case new information comes through.
3. Where do you see yourself in five years? What does stepping up to a broker's position mean to you?
Since this position is really all about the client, I see myself being happy here. Stepping up to being a broker means getting the independence I've wanted to work with clients of my own, and it also means being in a position where I know my skills are both portable and in-demand. I don't have any plans to move, but it is good to know that as life changes around me, I will be in a position to roll with things, and that I can provide the services I am good at providing wherever I am and wherever I find myself.
4. How would you deal with a difficult client's claim? What would you do to help it get processed, and to help the client understand the policy better?
Adjustments are always difficult, and getting negative communications from someone who is paid to be their trusted adviser can be difficult for clients. The first step is to help them understand what led to the claim being adjusted downward or denied. The next step is to review whether there are any appeals or other channels we can use to pursue the clients' goals. That is really what they want me to be able to tell them, and if there are not options, then I need to calmly explain why, to help them understand the company's determination.
5. What kinds of insurance are you most comfortable with already?
Because you have my resume, you already know the basics of what I've studied. My previous experience is with companies X, Y, and Z, but the fact is that this kind of knowledge is just a matter of study. I'm prepared to get up to speed with policies from new providers, and I have learned over the years that the key is to be able to spot risk factors for specific clients, and then to use the research phase to figure out what is out there that meets those needs. That approach makes it easier for me to stay informed and flexible with different kinds of coverage.