Published On : December 06, 2010
Creating a strong resume and cover letter is a good place to start when seeking work. These documents will earn you an interview, but it is the interview that will earn you the job. When you meet face-to-face for the first time, you will be confirming the information on your resume, as well as building an organic relationship and trying to create a strong impression that is simply impossible through the text of your resume. This is why the interview is so important.
There are many common interview questions that you can anticipate being asked when interviewing. If you are familiar with these questions and have answers prepared, you will be more successful. Additionally, there are certain interview questions that are specific to the job you are interviewing for. The interviewer will be paying special attention to your answers to these questions, so make sure you are prepared. These questions will likely be asked at some point, although they may be phrased in a different form. To practice, review the following list of common customer service agent interview questions and answers.
5 Customer Service Agent Interview Questions & Answers
1. Communication is at the heart of this position. Are you confident in your abilities to interact with customers successfully every time?
I am confident in my communication skills. I have had extensive experience in the customer service industry, with more than five years in my history. Additionally, I have studied communication while earning my degree in relations. At this point I am as close to a master communicator as possible. In my previous position I was interacting with customers constantly, so I certainly have plenty of daily experience in interpersonal and service-oriented communication, and I am confident that I will be able to consistently and successfully apply these skills to this service agent position.
2. The customer service agent position requires strong problem-solving skills. Describe your experience developing these kinds of skills.
One of my previous jobs was as a receptionist, and I was surprised how consistently I encountered strange problems that clients had. While I was developing communication skills, I also quickly learned the critical thinking and problem-solving abilities that were necessary to help the people I interacted with on a daily basis. While it is impossible to help every single customer entirely solve their problems, I believe that I was able to do an exceptionally good job helping as many people as possible reach satisfaction.
3. How much experience do you have in the service industry? Can you describe your previous service responsibilities?
I have been working in the service industry since 2010, meaning I have more than five years of experience. During this time I have worked in food service and as a receptionist. I feel that this has given me a pretty broad range of service experience, and both jobs required me to interact with customers nearly constantly. My responsibilities included making sales, answering questions, solving customer problems and complaints, and directing customers. I certainly believe that I will be able to successfully apply these skills to this customer service agent position.
4. Successful employees in this field employ a strategy for remaining organized and keeping many tasks straight. How do you approach this problem?
This was a huge requirement when I was in my reception position. The amount of information and scheduling that I had to manage was immense. To tackle this issue, I mainly used my personal planner, but occasionally I employed spreadsheets. I believe that I attained pretty consistent success in organizational management during my time in that position. I also believe that I will easily be able to apply the experience I had managing information to this customer service agent position.
5. Tell me about your long-term career goals. Do you plan to remain in customer service?
The customer service industry is my goal for at least the next five years. I am trying to gain as much experience as I can as I pursue a career in public relations. I hope to be able to hold this position for at least the next several years, and I also plan to pursue a leadership position. I really hope that I can tackle this position head on and gain some valuable experience in communication.