Published On : December 06, 2010
When a recruiter calls you and schedules an interview, it means your cover letter and resume had the desired effect. You've triumphed in showing your qualifications, and you can now progress to a face-to-face interview in which a company can gauge whether you are a good fit for the position by asking lube technician interview questions. If you are successful in this step, you may have another face-to-face interview, or you might get a job offer.
To see either of these results, however, you need to ace the initial meeting. The key to accomplishing this lies in your confidence and your preparation. Luckily, you can boost one by working on the other. The more prepared you are, the more confident you will be, and the better your interview will go. By researching both general interview tips and specific lube technician interview questions, you can get a well-rounded idea of what to expect.
5 Lube Technician Interview Questions & Answers
1. What technical skills to you possess that qualify you to work as a lube technician?
I am well-versed in a range of skills that are relevant and necessary to the lube tech position. I can accurately gauge and refill a car's oil levels, lubricate and clean its fittings and install parts such as oil filters and oil drain plugs. I can also check tires to ensure they are properly inflated and at appropriate pressure levels. These skills are part of my greater specialization in comprehensive vehicle inspection. I am familiar with the general routine of checking a vehicle's primary systems, including its transmission, brakes, cooling, steering and, most importantly, filters and fluids.
2. What are some of the most important aspects of providing automotive care?
As a lube technician, I value mechanical knowledge, awareness of safety principles and customer service in my job. I cannot provide satisfactory work without a solid base of knowledge that informs it, so I cultivate the mechanic knowledge needed to perform well. I also prioritize safety in order to minimize risk in the workplace and ensure customers are safe. Keeping customers safe is just one part of providing them with great service, however, and I accomplish this by interacting with them in a friendly, helpful and enthusiastic manner. All of these components make for great automotive care and customer satisfaction
3. How do you handle customers who request mechanic services you cannot provide?
A customer may visit the shop and need certain services, but if I cannot provide them, I approach the situation by responding honestly and referring the individual to a provider who can. In doing so, I demonstrate customer service skills and show that I value helping them, even if I cannot provide the service needed. This may happen if a customer requires additional services after a lube appointment. No matter what the context might be, I do my best to satisfy all of a customer's needs, but I also value offering genuine honesty.
4. Do you prioritize customer service or automotive service higher in your work?
As a lube technician, I perform tasks throughout the day that entail both customer service and automotive service. Talking to customers is just as important as fixing their cars, so I prioritize both equally. I cannot provide great service without servicing a car well, so I aim to accomplish both in my work. To do so, I concentrate on maintaining a customer-centric focus as well as expert mechanic skills, so that I am ready for either aspect of the job. This allows me to provide a well-rounded experience to clients that satisfies all of their needs.
5. If a customer's car requires further service, how do you address the issue with them?
I approach every customer interaction by connecting with them and providing clear, accurate information about the car, its performance and its needs. If I discover there are additional issues with the vehicle while I am performing a lube service, I will inform the customer of this and offer my recommendation. If I can, I will also try to resolve it without requiring the customer to follow up. In either situation, I will provide the customer with a comprehensive report of the services completed and the notes made, including any information about additional issues with the automobile.