After creating a powerful resume and a standout cover letter, you need to prepare yourself for a memorable, compelling face-to-face interview. Your interview is crucial for getting your desired job, because employers want to see, hear and feel your passion and drive to become their best employee. Although your resume is the best resource to get you the interview, the interview is the best resource to help get you the job. Preparing interview question responses and practicing to answer them before an interview are the best approaches to help you ace your initial meeting.
While you can expect general interview questions like those that are asked in almost any interview in every industry, you should be especially ready to answer questions specific to the medical records clerk field. Based on industry experience, we have assembled a group of medical records clerk interview questions and their common answers that will help you be prepared for some of the most critical questions that will come your way.
5 Common Medical Records Clerk Interview Questions & Answers
In your job, you will be handling personal and confidential patient information. What is your previous experience handling confidential information?
In my last job, I worked in a medical facility as a receptionist and helped maintain the health center's patient list and profiles. I was expected to keep those records secure and confidential in a locked cabinet when I was not actively reviewing them. During my two years in that job, I never lost a patient record or put information at risk of being seen by other patrons or staff.
What experience do you have maintaining accuracy in data entry?
With data entry, I have always believed that accuracy comes with focus and by double-checking the work before finishing. When I worked as a storeroom attendant at a previous job, I was responsible for maintaining an up-to-date inventory of the supplies and merchandise. This inventory was maintained in a database that required significant data entry when I had to create new supply records and document the numbers and quality of the merchandise. Because I knew of the importance of maintaining accuracy of this inventory, I prided myself in carefully tracking the supplies and double-checking my results. In rare instances when there was a mistake, I double-checked my inventory before submitting it to management and corrected the simple errors that could have caused significant problems later on. Additionally, my manager awarded me "Employee of the Month" because of my efforts.
As a medical records clerk, you will be working with both physical and digital records. What level of experience and exposure do you have to electronic health records software?
Electronic health records, or EHR, are truly becoming the standard way to document medical encounters throughout the medical industry. I discovered this when the medical center at which I last worked was one of the last to transition from paper records to EHR in the surrounding area. Being part of this transition allowed me to get in-depth training in the EHR software that we use. I now have extensive experience creating, updating and correcting errors in the EHR.
Errors in the health industry can lead to patient injury or death. How do you plan to minimize errors as a records clerk?
It is always important in a job to understand clearly how to complete tasks correctly, and, more importantly, to understand the magnitude of the effect of your tasks on patients later on. For example, in my previous job at a medical center, I requested extensive training to understand our electronic health records software. This was because I understood that any mistakes could lead to patients getting hurt. After I clearly understood how to create accurate records, I fulfilled my function effectively, and our office had no reports of injury relating to inappropriately documented medical records.
As a medical records clerk, you will work directly with patients during check-in and intake. How do you professionally work with patients?
I really try to treat patients as I would like to be treated when I go to the doctor. As a receptionist at a previous medical center, I calmly listened to patients to make sure they felt like I cared about what they were saying. After listening to them, I subsequently tried to help them the best that I could within the policies of the facility at which I worked.