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You’ve done your due diligence conducting a successful job search, creating a compelling cover letter, and refining your resume. Your hard work has paid off and you are preparing for a long-awaited interview. An interview is how hiring managers really get to know you and determine how you would be an asset for the company. If this is a first interview, it will help him or her decide whether to continue on with the interview process and seriously consider you for the position.
Preparing for the interview is crucial so that you showcase your skills and make a good impression. Research some common questions and appropriate responses, and also be ready to showcase your skills that relate directly to the position at hand. Your goals should be to show how you compare to the competition and prove that your assets and personality are perfect for the available position. The following patient care coordinator interview tips will help you highlight your skills and result in a successful interview and hopefully a job offer.
Patient Care Coordinator Interview Tips
Show Your Strong Communication Skills: As a patient care coordinator, one of your key roles is to keep open communication among staff, administration, and patients. Discuss how you have worked with the different parties to come to a decision or agreement despite differing opinions and ideas. During the interview, always speak clearly, confidently, and concisely, demonstrating how you communicate on a regular basis.
Highlight Your Organizational Skills: A patient care coordinator position calls for high organizational abilities. Although the hiring manager may not ask directly about your organization tendencies, you want to be able to demonstrate your skills and experience in that area. When discussing your experiences, talk about how you developed and coordinated programs for patient care, how you handled patient case management, and how you managed human resources. Mention how you kept the business of a healthcare organization in an orderly and systematic manner, and how you improved efficiency in your department.
Emphasize Your Education: Each employer will have its own education requirements in regards to the position. For some positions, an associate’s degree is sufficient, while others may require a nursing degree. If you hold a higher degree than the job calls for, it gives you a leg up on the competition, and you should highlight that fact. The interviewer needs to know you are academically prepared for the position, so discuss your educational background and how it has assisted you in different situations. Talk about your preparation for the administrative side of care, such as medical coding, medical office procedures, management, transcription, and finance programs you have taken. If you have a nursing degree, discuss the different areas you have studied, such as human resources, nutrition, data management, and ethics. If you have any certifications, such as The Care Coordination and Transition Management certification, talk about those as well.
Focus on Leadership Skills: This position calls for strong leadership and management capabilities. Discuss how you led your team and how many employees you supervised. Talk about how you effectively managed the various departments and differing personalities, and discuss outcome goals and how you achieved them. Quantify specifically any improvements your leadership brought to the company, such as the percentage of reduced costs by avoiding service duplication.
Close the Deal: Even if you are the most qualified person applying for the job, it does not guarantee that you will land the position. The candidate who ends up getting hired is often the one who best showcases his or her ability to fit with the job and organization, and responds the best to interview questions. As the interview comes to an end, take the reins to show you are the right person for the job. Ask when the hiring manager plans to make a hiring decision and what the next steps are in the interview process. Show you’re ready, willing and able to start ASAP.
These patient care coordinator interview tips can help when you are ready to make a strong impression during your patient care coordinator interview. If you do well in this initial interview, the chances of you landing a follow-up interview are very good.
Kellie is the content strategist for My Perfect Resume. She has more than 20 years of experience in digital media and is passionate about helping job seekers navigate their careers. She has a B.A. in English and writing from Temple University.
