Published On : August 24, 2016
Some jobseekers view the resume and cover letter writing as the hardest part of the job search. However, once those two tasks are completed, you still have to get ready for the interview. If you can wow the hiring manager, you will have a better chance of landing the job. Needless to say, what you do at this face-to-face meeting with your potential employer is extremely important. You need to make sure you are as prepared as you can be.
Look over generalized best practices for the interview process. These tips may include sample answers for commonly asked questions, a look at using nonverbal cues to communicate confidence, or a guide to what you should and should not wear. Learning about best practices is a great way to start, but you need to do more if you really want to stand out from your peers. Use these influential airport passenger service agent interview tips to help you learn what you need to do to ace the job conference.
Airport Passenger Service Agent Interview Tips
Highlight Your Ability to Solve Problems: Many interviewers will ask about your problem-solving abilities with a straightforward question. They are trying to ensure you are the most qualified candidate. Your ability to solve problems is a key part of your candidacy. Most airport passenger service agents will have to solve flight, baggage and other customer problems on a daily basis. However, the hiring manager asking a pointed question is not your only opportunity to highlight this important skill. You can give specific examples of when you had to solve customer-related flight problems in the past. Work your problem-solving skills into the answer of multiple questions.
Communicate Well: As an airport passenger service agent, you will have to communicate well with Transportation Security Administration agents and customers. You may even have to communicate in multiple languages. To really show you have strong communication skills, let the interviewer know if you speak multiple languages. You can also discuss any presentation or report writing experience you have. It does not matter if this communication experience is directly related with airport customer service. Any experience is worth mentioning during this important face-to-face meeting according to airport passenger service agent interview tips.
Learn About Opportunities to Advance: Most airport passenger service agent positions are entry-level. If you are interested in working your way up in the company, you need to make sure this is a possibility. Tactfully ask about your potential opportunities to grow inside the company. You may learn about certifications, courses and degrees you will need to complete before advancement is available. You may be nervous to ask this type of question, but it can show a desire to stay within the company. Many hiring managers search for this trait in an applicant. If you are serious about wanting to advance, you have to make it clear you are willing to further your education. Mention your willingness to attend workshops, seminars or other company-offered professional growth opportunities.
Understand the Career Outlook: Are you aware of the challenges coming to this type of customer service occupation? Looking at the career outlook can help you better understand your potential for growth outside of the company. This type of information clerk occupation is expected to slowly grow over the next decade according to the Bureau of Labor Statistics. This growth indicates the possibility to move into other industries, like government agencies, hotels, tourism and health care facilities. The growth in your area may be different than the overall growth in the country.
Emphasize Other Important Skills: What other skills are important in an airport passenger service agent? You should be friendly, organized, honest, tactful, familiar with computer programs, team-oriented and able to lead. You need to look at the job description to pick out the skills that are most important to the company. Emphasize the skills you have that line up with what the employer is looking for in an employee. You can do this by giving specific examples of you using said skills in the past. The employer may ask about certain skills specifically, but you may have to work other skills in organically.
The interview process can be hard to navigate. Use these influential airport passenger service agent interview tips to get ready for your meeting. If you can do well at this meeting, you may have a better chance of getting the job.