Office Manager Guide + Tips + Example

Jack Ames

Baltimore, MD 21152
(555) 555-5555
example@example.com

Summary Statement

Highly efficient and diligent office manager with seven years of experience in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office setting. Commitment to upholding company policies and procedures when working with staff members and motivating the team. Strong organizational skills and excellent attention to detail when dealing with paperwork.

Core Qualifications

• Office administration
• Report preparation and analysis
• Budgetary planning
• Facilities management
• CRM software
• 65 WPM
• Processes improvement
• Conflict resolution

Education

• Towson University Baltimore, MD
  Master of Science Business
• Human Resource Development
• Towson University Baltimore, MD
  Bachelor of Science Business Administration

Work Experience

July 2015 – Current
American Airlines – Baltimore, MD
Office Manager

• Manage a staff of 20 customer service representatives in a call center administrative office for a major airline.
• Review employee performance standards with each individual staff member periodically and help set goals to improve outcomes in customer service interactions.
• Resolve customer concerns and answer questions when asked by other staff members related to customer complaints or issues, maintaining 92% of customer satisfaction.

March 2012 – July 2015
Baltimore Automotive Group – Baltimore, MD
Administrative Officer II

• Scheduled a staff of 18 team members and assigned specific responsibilities for each employee to cover all administrative duties of the front office of a car dealership.
• Implemented a successfully updated training program for new office employees to help improve staff retention rate to 89%.
• Guided employees when faced with a difficult challenge in their work or when working with a team member and experiencing a conflict.

April 2010 – March 2012
Maxim Healthcare Staffing – Baltimore, MD
Administrative Officer I

• Created team member motivational contests to push and improve the office staff’s sales performance by $300,000.
• Counseled managers and made recommendations regarding staff performance, hiring and retraining of employees throughout the year.
• Developed new employee job procedures and strategies to eliminate excessive break time and reduce misunderstandings.

Conference Attendance

• Administrative Professionals Conference, ASAP, Orlando, FL – (2022)
• The Conference for Administrative Excellence, Las Vegas, NV – (2022)
• IAAP Summit, Virtual – (2022)
• The Administrative Conference, Virtual (2021)

Professional Affiliations and Memberships

• International Association of Administrative Professionals – (2021)
• American Society of Administrative Professionals (ASAP) -(2019)
• Association of Administrative Professionals (AAP) -(2017)

Certifications and Licenses

• Certified Business Office Manager (CBOM) – (2021)
• Office Manager Certification by the National Association of Certified
• Public Bookkeepers (NACBP) – (2019)
• Certified Administrative Professional (CAP) – (2018)
• Certified Medical Office Manager (CMOM) – (2017)

Profession Relevant Skills

• Strong skills in operating computer software required for business applications, such as Microsoft Word, Excel, Dynamics, PeopleSoft and SAP.
• Proven record of results when working as a supervisor for a team of staff members, resulting in better productivity and improved morale.
• Talented in dealing with multiple assignments at once and the ability to meet deadlines and complete, accurate work at all times.
• Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems.
• Highly capable oral and written communicator when discussing issues with staff members or delivering correspondence to individuals in writing.
• Adept in inventory management, facilities administration and team collaboration.

Languages

• English
  Native or Bilingual
• Spanish
  Limited Working

Hobbies and Interests

I am a member of the local town’s theater troupe, and I participate in several musical and dramatic productions each year. I especially enjoy musical theater and have performed in plays and musicals for as long as I remember. I have a talent for tap dancing and singing and have been a featured player in the spring and fall productions of the community playhouse for several years.