Office Manager Guide + Tips + Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: August 24, 2023
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Jump-start your career with an office manager CV. If you’re not sure how to start, follow our CV guide, with tips and examples to inspire your writing.

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Office manager example (text version)

Jack Ames

Baltimore, MD 21152
(555) 555-5555
example@example.com

Summary Statement

Highly efficient and diligent office manager with seven years of experience in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office setting. Commitment to upholding company policies and procedures when working with staff members and motivating the team. Strong organizational skills and excellent attention to detail when dealing with paperwork.

Core Qualifications

  • Office administration
  • Report preparation and analysis
  • Budgetary planning
  • Facilities management
  • CRM software
  • 65 WPM
  • Processes improvement
  • Conflict resolution

Education

  • Towson University Baltimore, MD
    Master of Science Business
  • Human Resource Development
  • Towson University Baltimore, MD
    Bachelor of Science Business Administration

Work Experience

July 2015 – Current
American Airlines – Baltimore, MD
Office Manager

  • Manage a staff of 20 customer service representatives in a call center administrative office for a major airline.
  • Review employee performance standards with each individual staff member periodically and help set goals to improve outcomes in customer service interactions.
  • Resolve customer concerns and answer questions when asked by other staff members related to customer complaints or issues, maintaining 92% of customer satisfaction.

March 2012 – July 2015
Baltimore Automotive Group – Baltimore, MD
Administrative Officer II

  • Scheduled a staff of 18 team members and assigned specific responsibilities for each employee to cover all administrative duties of the front office of a car dealership.
  • Implemented a successfully updated training program for new office employees to help improve staff retention rate to 89%.
  • Guided employees when faced with a difficult challenge in their work or when working with a team member and experiencing a conflict.

April 2010 – March 2012
Maxim Healthcare Staffing – Baltimore, MD
Administrative Officer I

  • Created team member motivational contests to push and improve the office staff’s sales performance by $300,000.
  • Counseled managers and made recommendations regarding staff performance, hiring and retraining of employees throughout the year.
  • Developed new employee job procedures and strategies to eliminate excessive break time and reduce misunderstandings.

Conference Attendance

  • Administrative Professionals Conference, ASAP, Orlando, FL – (2022)
  • The Conference for Administrative Excellence, Las Vegas, NV – (2022)
  • IAAP Summit, Virtual – (2022)
  • The Administrative Conference, Virtual (2021)

Professional Affiliations and Memberships

  • International Association of Administrative Professionals – (2021)
  • American Society of Administrative Professionals (ASAP) -(2019)
  • Association of Administrative Professionals (AAP) -(2017)

Certifications and Licenses

  • Certified Business Office Manager (CBOM) – (2021)
  • Office Manager Certification by the National Association of Certified
  • Public Bookkeepers (NACBP) – (2019)
  • Certified Administrative Professional (CAP) – (2018)
  • Certified Medical Office Manager (CMOM) – (2017)

Profession Relevant Skills

  • Strong skills in operating computer software required for business applications, such as Microsoft Word, Excel, Dynamics, PeopleSoft and SAP.
  • Proven record of results when working as a supervisor for a team of staff members, resulting in better productivity and improved morale.
  • Talented in dealing with multiple assignments at once and the ability to meet deadlines and complete, accurate work at all times.
  • Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems.
  • Highly capable oral and written communicator when discussing issues with staff members or delivering correspondence to individuals in writing.
  • Adept in inventory management, facilities administration and team collaboration.

Languages

  • English
    Native or Bilingual
  • Spanish
    Limited Working

Hobbies and Interests

I am a member of the local town’s theater troupe, and I participate in several musical and dramatic productions each year. I especially enjoy musical theater and have performed in plays and musicals for as long as I remember. I have a talent for tap dancing and singing and have been a featured player in the spring and fall productions of the community playhouse for several years.  

5 essentials of a top office manager CV

  1. Contact details

    The contact details section must have the information needed to reach you for an office manager interview. Include your full name, city, state and ZIP code. Also, add your phone number and email address. Finally, add any professional website, LinkedIn profile or other professional networking profile, such as a specialized organization. 

  2. Personal statement

    This is the first section that a hiring manager will read. Also known as the professional summary, it highlights your career, professional accomplishments and years of experience. Pick your best and create a summary of no more than five sentences. Remember to use concise, strong words.

  3. Skills

    Skills play an important role in your CV by showing what you bring to the table to help the company succeed. Include a mix of hard and soft skills, like active listening, organizational skills and relationship building.

    First office manager job? No problem. Add transferable skills from employment in other industries, volunteer opportunities, internships and those learned in school.

  4. Work history

    List your current and previous work experience in reverse-chronological order. Use bullet points under every job to include three measurable achievements, like the success of a new process implementation, amount of employees managed and any recognition you’ve received.

    If you are starting your career and have no experience, you can still include relevant work experience by adding community service, volunteer work and extracurricular activities.

  5. Education

    Using bullet points, include the educational institution’s name, the degree conferred and graduation year. Skip the graduation date if it has been over 10 years. If you did not attend college, list your high school and any other post-high school course you’ve completed.

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Do’s and don’ts for building an office manager CV

  • Use measurable achievements to describe your office manager skills and experience.
  • Use action words to make an impact on your office manager CV.
  • Tailor your CV to your target office manager job.
  • Use keywords from the job description throughout your office manager CV.
  • Format your office manager CV so that it is easy to read by ATS software and human eyes.
  • Lie about your office manager experience and skills.
  • Boast about your “incomparable” office manager abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience that do not pertain to office manager work.
  • Forget to proofread. An office manager CV with errors is unprofessional.

Top 4 tips for acing an office manager interview

  1. Learn about the company before your interview.

    It’s important to learn more about the company’s values and goals before the interview.This will show the employer your interest and commitment. It’ll also help you catch a glimpse of the company culture.  Being able to show that you have in-depth knowledge about your potential employer shows genuine interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival so that you can feel confident.

  2. Rehearse at home.

    Practice makes progress. While researching the company, take some time to review the most common interview questions, such as: 

    Then, ask a friend or relative to help you practice by performing a mock job interview. They’ll ask you questions and give you feedback on how you did. Write down the answers that worked and continue practicing. Do it in front of a mirror to see your facial expressions and body language. You’ll be ready for the interview in no time.

  3. Be proactive and ask questions.

    The rule of thumb is to ask three questions at the end of the interview. Being prepared will show the hiring manager that you have a genuine interest and are enthusiastic about the position. 

    Here are possible questions for your list: 

    • What are the expectations for this role?
    • How do you measure performance?
    • Why did you choose to work for this employer?
    • Is growth possible at this position?
    • What could you tell me about the company culture?
    • What tools do you provide for the success of your employees?
    • How’s the relationship between management and the staff?
  4. Gather your references.

    Reach out to potential references, like a previous manager or colleague, someone who can vouch for your work ethic and skills. Ask them to become a reference, let them know where you are in the process and when they could be contacted. Remember to also request a letter of recommendation. 

    If this is your first full-time job, you can request a reference from other areas of your life, like a former professor, community leader or volunteer coordinator that can vouch for your skills.

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