5 Common Insurance Consultant Interview Questions & Answers

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The time has come to sit for your face-to-face interview. Up to this point, your focus has likely been on getting your resume and cover letter in shape. Now, though, it is time to focus on preparing for the interview. It is never a good idea to just show up and see how things go. You have to make sure you are prepared. The interview is your time to shine and capture the attention of the interviewer.

Part of your preparation should be going over example questions that you may be asked. This will allow you to not only prepare answers to some of the more common questions but also to get comfortable with the whole process of being asked a question and having to come up with a solid answer. The following are some insurance consultant interview questions and answers to help you make sure you are fully prepared.

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5 Insurance Consultant Interview Questions & Answers

1. If a client sends you work late on a Friday and needs the results by Monday afternoon, how would you handle it?

I would stay late on Friday and come in Saturday to finish it. I don’t like to push things until their deadline, so getting it finished as soon as possible is the best way to ensure I am not right up against the deadline. Plus, I will then have time on Monday to review everything before I send it to the client.

2. How do you stay current on what is happening in business and finance?

I utilize the internet a lot to stay up-to-date on everything. The internet has the most current information and news. I usually check the major news websites, like CNN and Fox News, first thing in the morning, and as I have time, I visit magazine sites, like Forbes, Kiplinger and Smart Money. I also take advantage of seminars, conferences and training programs that come my way.

3. What do you feel is the most important aspect to maintaining a solid client relationship?

I think the foundation of any good relationship is communication. When it comes to clients, this not only means staying in constant contact but also being honest. I take all communications seriously and keep them professional and detailed. I find with clients that it is essential to explain everything in detail even if I think they may already understand. If they are confused, having extra details is very helpful.

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4. What is the most important lesson you have learned as an insurance consultant?

The most important lesson I have learned is to never make assumptions. I was working with a small business owner to design employee insurance coverage. In my past dealings with small businesses, I had found they usually try to minimize their costs as much as possible while giving the employees adequate coverage. I assumed this would be the case again, but it turned out he wanted to provide excellent coverage for his employees regardless of the cost to him. I quickly switched my way of thinking and found him an excellent plan that was affordable, too. He ended up being very pleased and turned into a loyal client.

5. Tell me about a time when you worked with a difficult client and how you came to a resolution.

I was meeting with a client who was trying to find private health insurance coverage for herself. Cost was a big concern for her, but her expectations regarding cost and coverage were unrealistic. She expected to pay less than $100 a month for coverage, along with low co-pays and a small deductible of around $500. I showed her the plans we had and explained how the monthly cost is usually higher if your co-pays and deductibles are lower, but she wasn’t open to a high monthly cost. I decided the best course of action at this point was to step away from discussing costs and focus more on her specific needs. She was relatively young with no major health concerns, so I explained how she would likely only be using preventative health care services, which came free or with very low co-pays. I was able to find her an affordable plan that she was happy with just by approaching it in a different way.

While these insurance consultant interview questions and answers are good for you to review, to get the most out of them, try to come up with your own answers. This will give you a chance to work on what you would say based off your own experience.

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