Sean Arnold 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: email@example.com Summary Hard working and energetic Assistant Manager and top-rated sales professional with more than six years’ experience leading dynamic sales teams in fast-paced markets. Focused on customer satisfaction through all stages of sales life cycle. Lead cohesive sales teams to consistently achieve aggressive goals. Highlights Payroll Budget oversight Sales coaching Team development Marketing Friendly and service-minded Innovative problem solver Analytical thinker Strong negotiator Resolution-oriented Accomplishments Contributed to a 30% drop in returns through improved customer consultation techniques. Received consistent high marks on performance reviews, including “exceeds expectations” ratings. Developed and implemented training programs that reduced employee-focused customer complaints from 10% to under 2%. Streamlined payroll procedures and eliminated several paperwork bottlenecks, improving administrative efficiency by 20%. Experience May 2011 to Current Gravitas Paper Company New Cityland, CA Assistant Manager Train, coach, and mentor new employees to maximizing selling proficiency. Run weekly and monthly reports detailing sales and ranking top performers. Reinforce top sellers and motivate lower sellers for peak performance. Create customer service initiatives to elevate satisfaction and drive repeat business. Monitor customer buying habits and adjust product lines and sales promotions to drive revenue. Achieved 115% of quota within the first year. September 2007 to April 2011 Red Letter Engraving New Cityland, CA Assistant Manager, Sales Coached sales team into high-performing and cohesive group, improving revenue by 25% in first 18 months as Assistant Manager. Proactively worked with low performing sales associates to improve performance, customer service, and communication skills. Responded to customer issues in a timely manner and resolved complaints to total satisfaction. Wrote sales contracts, outlining project scope, fee structure, and service options. Managed payroll and administrative paperwork for sales department.