Entry-Level Receptionist Resume Examples & Guide for 2024

Elizabeth Muenzen
By Elizabeth Muenzen, Career Advice Expert
Last Updated: January 11, 2024
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Entry-level receptionists are responsible for greeting visitors, answering phone calls and performing various administrative tasks. They play a crucial role in providing excellent customer service and ensuring the smooth operation of the front desk. 

To land a job as an entry-level receptionist, you’ll need a resume that effectively highlights your organizational and customer service skills. We’re here to help with professionally made entry-level receptionist resume examples and expert writing tips to help you secure an interview. 

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Entry-level receptionist resume example (text version)

Cecily Robbins

Denver, CO 80230

(555) 555-5555

(555) 555-5555

example@example.com

Career Objective

Enthusiastic and personable entry-level receptionist with a strong commitment to delivering exceptional customer service. Proficient in managing high call volumes, directing inquiries and providing accurate information. Adept at multitasking in a fast-paced environment, with a keen eye for detail and a friendly demeanor. Seeking to contribute my excellent communication skills and organizational abilities to create a positive first impression for clients and visitors.

Skills

  • Database management
  • Scheduling appointments
  • Multiline phone telephone system
  • Document filing Computer literacy
  • Microsoft Office Suite
  • Adaptability
  • Time management

Professional Skills

Communication and Phone Handling

  • Effectively managed a high-volume phone system, handling an average of 100 daily calls with a 95% call resolution rate.
  • Demonstrated strong verbal communication skills, resulting in a 20% reduction in misdirected calls and improved client satisfaction.
  • Implemented a call logging system, reducing response time by 15% and enhancing office communication flow.

Multitasking

  • Successfully handled reception duties while managing administrative tasks, resulting in a 25% increase in overall office efficiency.
  • Coordinated and scheduled appointments for a team of 10, optimizing the daily calendar and reducing scheduling conflicts by 20%.
  • Managed a comprehensive filing system, achieving a 98% accuracy rate and minimizing document retrieval time by 15%.

Customer-Focused Service

  • Provided exceptional customer service, maintaining a customer satisfaction rate of 90% through effective issue resolution and a friendly demeanor.
  • Implemented a feedback system, leading to a 10% increase in positive client feedback and an improved overall office atmosphere.
  • Resolved client inquiries promptly, achieving a 30% reduction in issue resolution time and enhancing the client experience.

Work History

June 2021 – Current

SPS North America, Inc. – Denver, CO

Receptionist

January 2021 – May 2021

Atlas – Denver, CO

Office Intern

Education

June 2021

University of Denver Denver, CO

  • Bachelor of Science Management
  • Minor in Business Administration

5 essentials of a standout entry-level receptionist resume

  1. Contact details 

    Include your contact information at the top of your entry-level receptionist resume. Add your full name, city, state, ZIP code, phone number and professional email address. Add your LinkedIn profile and professional website, if applicable. Take a look at our guide on how to write a resume for more advice on creating an effective contact details section. 

  2. Personal statement

    Your personal statement (also known as a professional summary) is where you introduce yourself and highlight your top qualifications in three to five sentences.

    If you have limited work experience, we recommend writing a resume objective instead of a professional summary. Your entry-level receptionist resume objective should focus on transferable customer service and interpersonal skills

    Here is an example entry-level receptionist resume objective: 

    “Seeking an opportunity to contribute to the efficient operation of the front desk and office by managing multiple tasks simultaneously, maintaining a positive attitude and demonstrating a high level of professionalism and adaptability. Eager to learn and grow within an organization and committed to providing exceptional service to clients and customers.”

    For additional guidance, take a look at our guide on writing a resume with no experience.

  3. Skills

    List your relevant skills on your resume using bullet points. The skills section of your entry-level receptionist resume should focus on your excellent customer service and communication skills. 

    A winning entry-level receptionist resume will showcase a mixture of hard skills and soft skills. For example, you might touch on soft skills, such as written and verbal communication, and hard skills, such as data entry and calendar management. 

    Additionally, touch on any technical skills you have such as experience with Microsoft Office Suite tools, typing skills and basic math skills. 

  4. Work history

    To create the work history section of your resume for an entry-level receptionist position, start with your present or most recent job and list your remaining work experience in reverse-chronological order. Remember to mention the job title, employer’s name, company location and the duration of your employment.

    Use bullet points to showcase your accomplishments and quantifiable achievements for each role. 

    For example: “Assisted in managing a high volume of incoming calls, averaging 100 calls per day, with an average wait time of less than 60 seconds, resulting in a 95% customer satisfaction rating.

    Check out how to include work experience on a resume for additional tips from career advice experts. 

  5. Education

    List your educational background starting with the most recent and working backward. Include the name of the schools and the year of graduation. If you did not attend college, provide information about your high school and any relevant classes you have taken since graduating.

    The educational requirements for an entry-level receptionist may vary depending on the employer and industry. In general, a high school diploma or equivalent is typically required for this position. 

    However, some employers may prefer or require candidates to have a post-secondary certificate or diploma in office administration, business administration or a related field.

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Do’s and don’ts for your entry-level receptionist resume

  • Use measurable achievements to describe your experience. For example, “Implemented an electronic filing system for the department, resulting in a 30% reduction in paper waste and a 25% increase in document retrieval time.
  • Use action verbs — such as “answered” and “directed” — to make an impact on your entry-level receptionist resume.
  • Tailor your resume to the entry-level receptionist job description. 
  • Use keywords from the job description throughout your entry-level receptionist resume. For example, “Microsoft Excel” or “telephone etiquette.”
  • Format your entry-level receptionist resume with clear sections and appropriate fonts so that it is easy to read by ATS software and human eyes.
  • Don’t lie about your entry-level receptionist experience and skills. 
  • Don’t make vague claims about your skills. Instead, provide specific examples of relevant experience answering phone calls and scheduling appointments.  
  • Don’t include irrelevant personal information such as your ethnicity and age.
  • Don’t include irrelevant skills and work experience. Focus on your expert customer service skills instead.
  • Don’t forget to proofread. A resume with errors is unprofessional.

Top 4 tips for interviews for an entry-level receptionist job

  1. Research the organization.

    When applying for an entry-level receptionist role, it is important to research the organization in order to demonstrate interest and knowledge during the interview process. Here are some areas we recommend researching: 

    • Products and services: Learn about the products or services the company provides to its customers or clients. This will help you understand the company’s operations and how the receptionist role fits into the larger picture.
    • Company structure: Learn about the organizational structure of the company, including the different departments and how they interact with each other. This will help you understand who you will be working with and how the receptionist role supports the organization as a whole.
    • Recent news and events: Research recent news and events related to the company, such as new product releases, awards, or changes in leadership. This will help you demonstrate knowledge and interest during the interview process.
  2. Practice your answers.

    It is important to prepare for your job interview by practicing your answers to frequently asked questions. Here are some common behavioral interview questions to prepare for:  

    Make sure that you prepare for job-specific questions in addition to behavioral questions. Here are a few entry-level receptionist questions to prepare for:

    • What experience do you have in customer service? 
    • How do you handle difficult customers or situations? 
    • How do you manage your time and prioritize tasks? 
    • What computer skills do you have and what software are you comfortable using? 
    • Describe a time when you had to handle a high-pressure situation. 
    • Describe a time when you had to communicate effectively with a coworker or supervisor. 
    • How do you maintain confidentiality in your work? 
  3. Prepare questions to ask during the interview.

    Demonstrate your interest in the role and the company by asking the hiring manager questions about the organization, culture and expectations. 

    Here are a few example questions that you can ask during your interview: 

    • How does the receptionist role fit into the larger picture of the company’s operations?
    • What opportunities are there for growth and advancement within the company?
    • Can you describe the company culture and work environment?
    • How does the company support the professional development of its employees?
    • How does the company measure success in this role?
    • Can you describe the training process for new employees?
  4. Gather references.

    Gather your professional references to have on hand in case the hiring manager asks for them during or after your interview. Make a list of two former colleagues and a former manager willing to speak highly about your abilities and performance as a receptionist. 

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