Resume Templates: Business Office Supervisor


John Doe
14 Fourteen Street, Town, CA 99999 Cell: 000.000.0000

Professional Summary
Forward thinking revenue cycle management professional with more than 25 years’ experience supporting financial management activities within a healthcare environment. Expertise in billing and collections, cash flow management, and developing and implementing best practices to meet organizational objectives. Demonstrated team leadership skills that guide teams to achieve collections targets and foster long-term relationships with clients and vendors to drive business initiatives.

Skill Highlights
Revenue Cycle Management and Integrity Billing and Collections Financial Reporting Process Improvement Customer Service Conflict Resolution

Professional Experience
Business Office Supervisor June 2002 to Current US Oncology Network | McKesson Chicago, IL Direct day-to-day cash application activities and deliver financial reports to accurately document monies processed and ensure activities are completed on time. Collaborate with leadership and management to identify and implement best practices, improve information systems infrastructure, and share knowledge to enhance service, technical quality, and overall outcomes of revenue cycle process. Update policies and procedures to comply with revenue cycle local, state, and federal law changes. Develop, implement, and revise annual goals, objectives, and performance standards for functional areas of departmental responsibility. Conduct bill revenue and cash factor analyses to identify areas of opportunity for improvement. Integrate new physicians into healthcare network; successfully incorporated 4+ practices with 20+ physicians into current workflow. Work with financial institutions to complete electronic fund transfers and complete check traces. Guide and mentor revenue cycle staff and conduct management training to align competencies and policy and procedure comprehension; conduct quality and productivity reviews of employees and their performance. Oversee onsite pharmacy revenue and collections; direct and enforce pharmacy policy and procedures. Manage electronic equipment utilized to process payment transactions; train external clients on electronic payment processing to streamline operations and align processes. Create and implement innovative processes for revenue cycle management as member of Realmed/Avility Review Board. Key Achievements Achieved 103% timely cash application rate. Directed 300%+ pharmacy revenue growth since 2005 while maintaining less than 5% ATB over 120 days. Currently maintain State of Illinois 4.5% delinquent rate due to state’s inability to pay outstanding debts on time.