Emergency Room Registration Clerk Resume Guide + Tips + Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: December 26, 2023
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Advance your career with a well-written emergency room registration clerk resume. Our guide can help you create an effective emergency room registration clerk resume to showcase your skills and present you as a desirable candidate.

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Emergency room registration clerk resume example (text version)

Nathan Lee

San Diego, CA 92111
(555) 555-5555
example@example.com

Professional Summary

Dedicated and detail-oriented emergency room registration clerk with over five years of experience providing efficient and compassionate patient services. Proficient in patient intake, insurance verification and medical record management. Adept at maintaining a high level of accuracy and professionalism in fast-paced health care environments.

Skills

  • Patient registration
  • Insurance verification
  • Medical records management
  • Electronic Health Records (EHR)
  • Customer service
  • Multitasking
  • Data entry
  • HIPAA compliance

Work History

June 2020 – Current
Alvarado Hospital Medical Center – San Diego, CA
Emergency Room Registration Clerk

  • Efficiently register and admit patients, obtaining accurate demographic and insurance information for over 30 daily admissions.
  • Conduct insurance verification, reducing errors and increasing reimbursement rates by 15%.
  • Collaborate with medical staff and nursing teams to ensure seamless patient intake and streamline emergency room processes.

March 2018 – May 2020
Kindred Hospital – San Diego, CA
Patient Services Representative

  • Managed patient appointments, reducing wait times by 25% and improving overall patient satisfaction.
  • Oversaw the collection and processing of co-payments and deductibles, consistently meeting monthly revenue targets.
  • Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.

September 2016 – February 2018
Sharp Memorial Hospital – San Diego, CA
Front Desk Clerk

  • Greeted and directed patients and visitors, creating a welcoming atmosphere in the medical center.
  • Handled a high volume of incoming calls, scheduling appointments and addressing inquiries.
  • Collaborated with medical staff to coordinate patient flow, reducing wait times by 20%.

Education

June 2018-June 2016
National University San Diego, CA
Bachelor of Science Healthcare Administration

Certifications

Certified Healthcare Administrative Professional (CHAP) – (2023)

5 essentials of a top emergency room registration clerk resume

  1. Contact details

    Start with the basics: the emergency room registration clerk resume contact details section. The standard goes: full name, city, state and ZIP code, followed by a phone number and email address. Finally, add a professional website or any other professional networking profile, like LinkedIn or a membership organization.

  2. Personal statement

    The professional summary of your emergency room registration clerk resume is your introduction to the hiring manager.  Present your best skills and your related work experience in no more than five sentences, including how long you have been in the industry, one or two professional accomplishments and your job-relevant skills. Always tailor this section to the particular job description, as this is the first section a hiring manager will read.

  3. Skills

    Build an emergency room registration clerk resume skills section using a bulleted list for an easy read. Remember, the skills will show what you bring to the table and how you work with others. Include keywords from the job description to capture the hiring manager’s attention. Use hard skills, like customer service and medical terminology knowledge, and soft skills, such as collaboration and excellent communication. 

    If this is your first job as an emergency room registration clerk resume, you can include transferable skills from other employment.

  4. Work history

    In this section, you’ll highlight your emergency room registration clerk resume duties. List your work history in reverse-chronological order and add the company names, locations and dates of employment.

    For every job, include a bulleted list of three measurable accomplishments, like highest number of intakes in a day or; implementing a new system to decrease wait time. Use the emergency room registration clerk resume job description for a resume to tailor this section. 

    If this is your first job, you can include other relevant work experience, like volunteer experiences, community services, professional projects and more.

  5. Education

    Create an education section for your emergency room registration clerk resume and  include the educational institution’s name, the degree conferred and graduation year. Skip the year if it has been 10 years. If you did not attend college, list your high school and any other post-high school course you’ve completed.

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Do’s and don’ts for building an emergency room registration clerk resume

  • Use measurable achievements to describe your emergency room registration clerk resume skills and experience.
  • Use action words to make an impact on your emergency room registration clerk resume.
  • Tailor your resume to your target emergency room registration clerk resume job.
  • Use keywords from the job description throughout your emergency room registration clerk resume.
  • Format your emergency room registration clerk resume so that it is easy to read by ATS software and human eyes.
  • Lie about your emergency room registration clerk resume experience and skills.
  • Boast about your “incomparable” emergency room registration clerk resume abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience that do not pertain to an emergency room registration clerk resume.
  • Forget to proofread. An emergency room registration clerk resume with errors is unprofessional and will be discarded.

Top 4 tips for acing an emergency room registration clerk resume interview

  1. Research the company before your interview.

    Research the institution’s history, goals, and values through its official website, social media, and the news. This knowledge will show your potential employer interest, dedication and commitment — traits that hiring managers look for in every candidate. It will also help you craft your own questions for the interviewer.

  2. Practice at home.

    Prepare for any scenario by practicing an interview with the help of a friend or relative. Start by reviewing the most common interview questions, such as: 

    Research other possible interview questions, write down your answers and then practice with an interview partner. Ask them for feedback on your answers and body language, and work with them to improve. Preparation will boost your confidence during your emergency room registration clerk resume interview.  

    Pro tip: Practice in front of a mirror. Remember to look at both your facial expressions and body language, which hiring managers will notice.

  3. Be proactive and ask questions.

    You are also interviewing the employer. Prepare at least three that will help you learn more about the company, their mission and values and the role. Get started with these examples: 

    • Why did you choose to work here?
    • What steps do you take to ensure continued training and development?
    • What could you tell me about the culture and environment?

    Use open-ended questions and allow the interviewer to answer before moving on to the next one. You can bring a small notebook or piece of paper with your questions written down.

  4. Gather your references.

    Contact former managers and colleagues to be potential references as you start applying for emergency room registration clerk resume positions. Your potential references should be able to vouch for your work ethic and skills. Explain to them where you are in the process and let them know they could receive a phone call or email. Also, request at least two letters of recommendation for you. 

    If this is your first full-time job as an emergency room registration clerk resume, you can request a reference from a mentor or instructor, an individual that can vouch for your skills.

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