Intake Coordinator Resume Examples & Templates

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert
Last Updated: October 12, 2023
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Want a job as an intake coordinator? Then you need a great intake coordinator resume. Not sure what that looks like? Don’t worry! We’re here to help. Use our guide to create a stand-out resume for an intake coordinator and make the most of your customer service and interpersonal skills, organization and attention to detail.

 

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Intake coordinator resume example (text version)

Ines Chavez

Miami, FL 33138

(555) 555-5555

example@example.com

Professional Summary

Results-driven intake coordinator with a commitment to optimizing the patient intake process. Proficient in assessing patient needs, verifying insurance details and ensuring accurate documentation. Proactive problem solver skilled in streamlining intake procedures and enhancing patient flow. Demonstrated ability to reduce wait times, minimize errors and maintain compliance with health care regulations, resulting in improved clinic operations.

Skills

  • Patient intake and assessment
  • Medical terminology
  • Insurance verification
  • Electronic Health Records (EHR)
  • Appointment scheduling
  • Patient advocacy
  • Communication and interpersonal skills
  • Health care regulations and compliance

Work History

November 2020 – Current

AIS Healthcare – Miami, FL

Intake Coordinator

  • Overhaul the intake process by implementing a digital patient information system, resulting in a 25% reduction in processing time.
  • Conduct thorough patient assessments to determine needs and eligibility for services increasing accuracy and alignment with insurance requirements.
  • Collaborate with the medical staff to expedite appointments and improve patient scheduling, reducing wait times by 30%.

September 2017 – October 2020

Larkin Community Hospital – Miami, FL

Patient Representative

  • Managed patient inquiries, coordinated appointments and resolved administrative issues, contributing to a 20% increase in patient satisfaction scores.
  • Assisted in verifying insurance coverage and benefits, reducing claim rejections by 15% through accurate data entry.
  • Implemented a streamlined check-in process, improving patient flow and reducing average check-in time by 20%.

June 2015 – August 2017

Community Medical Group – Miami, FL

Medical Receptionist

  • Answered an average of 60 telephone calls per shift and offered office information, answered questions and directed calls to staff.
  • Organized 800 patient files and streamlined operations to improve efficiency.
  • Sanitized, restocked and organized exam rooms and medical equipment.

Education

June 2016

Florida International University Miami, FL

Bachelor of Health Service Administration Health Services Administration

Certifications

  • Certified Patient Intake Coordinator (CPIC) – (2023)
  • Basic Life Support (BLS) Certification – American Heart Association – (2022)

5 essentials of a top intake coordinator resume

  1. Contact details

    Add your contact information to the top of your resume so that hiring managers can contact you. As our intake coordinator resume example shows, your contact information must include your full name, then your city, state and ZIP code, followed by your phone number and professional email address. If you have a LinkedIn profile and professional website, add them last.

  2. Personal statement

    A personal statement, also known as a professional summary, is a concise, three-to-five sentence statement that tells the hiring manager who you are and what you offer. Your summary must include job-relevant skills and one or two notable accomplishments. It should also touch on how long you’ve been in the industry.

  3. Skills

    Create a skills section on your resume so hiring managers can see if you match their needs. Add your job-relevant hard, soft, and technical skills in a bulleted list. 

  4. Work history

    Whether this is your first job or you’ve been at it for decades, an intake coordinator resume must include a section to display your job history. In reverse-chronological order, show your current and previous employers and provide company names, locations and the dates you worked for them. Include three bullet points of measurable accomplishments for every job you list. 

  5. Education

    An intake coordinator resume must include an education section, whether or not you have a degree. In reverse-chronological order, display the name of the schools and the years that you graduated using bullet points. If you did not attend college, then list your high school information and the classes you’ve taken since graduating.

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Do’s and don’ts for building a intake coordinator resume

  • Use measurable achievements to describe your intake coordinator abilities and experience.
  • Use action words to make an impact on your intake coordinator resume.
  • Tailor your resume to your target intake coordinator job.
  • Use keywords from the job description throughout your intake coordinator resume.
  • Format your intake coordinator resume so that it is easy to read by ATS software and human eyes.
  • Lie about your intake coordinator experience and skills.
  • Boast about your experience and skills. 
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience not pertaining to being an intake coordinator.
  • Forget to proofread your intake coordinator resume!

Top 4 tips for acing a intake coordinator interview

  1. Research. 

    It’s vital to take the time to learn about the company’s history, goals, values and people before the interview. Doing so conveys interest, passion and commitment — traits that can set you above the competition. 

  2.  Practice.

    Practice really does make perfect. To practice for your interview, start by reviewing the most common interview questions, such as: 

    And some possible behavioral interview questions such as:

    Write down two or three possible answers for each question, then practice answering them with a friend. 

  3. Ask questions.

    Always have at least three questions ready for each person you speak with during your interview process. Doing so shows that you’re interested and that you’ve been paying close attention.

    Some questions you might ask for a intake coordinator job are: 

    • What is the team’s biggest accomplishment this year?
    • What are the biggest challenges of this role?
    • What are the expectations about managing workflow within the team?
  4. Prepare references

    Have professional references ready before you enter your interview — you never know if the hiring manager might want to contact them immediately. Ask a former manager and two former colleagues who can speak about your performance and who you know will give you an excellent review.

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