1234 Null Street, New York City, NY 11111 Cell: (111) 111.1111 Email: email@example.com
An office and clerical professional with 15 years of experience in administrative assistance, customer service, sales, marketing, property management and financial administration. Highly effective multi-tasker with meticulous attention to detail, self-direction without need to be micromanaged and a team player. A resourceful time and scheduling manager seeking to leverage expertise to transfer business skills into an administrative assistance role with a forward thinking organization.
Customer relationship management (CRM) Office administration Budget planning KRONOS payroll Inventory control Yardi and Bluemoon A/R and A/P MS Office suite
Introduced new rent collection procedures and implemented cost control and revenue improvement programs, maximizing rental income and achieving highest possible net operating income. Maintained occupancy level of 95% or above through tenant relations and retention programs. Minimized operating costs by implementing new cost control procedures. Awarded “Manager of the Year,” “Most Committed Staff” for 2 years, “Quality Management.” and “Can Do It Attitude.” Developed annual budgets for 3 properties, determining short- and long-term goals to support the overall profit and growth objectives, while increasing property value. Bolstered sales by productively managing properties and accruals that generated an effective gross income of $3.6M, a net rental income of $3M and a net cash flow of $1.3M.
Professional Value Offered
Administrative Assistance Spearheaded special projects and events, eliminating obstacles and saving time through effective emergency resolution. Automated office operations by efficiently managing senior staff itineraries, personnel scheduling, customer correspondence and record tracking, event planning, logistics, and office communications. Monitored status reports to streamline work flow prioritization and deliver results to senior leadership teams. Supported senior management with data report collection of weekly, monthly and quarterly reports, tracking sales figures and client track records to augment bottom-line revenue generating processes. Customer Service Moderated all disputes and grievances between parties with the goal of speedy and fair resolution. Fielded an average of 20 calls per day, championing high levels of customer satisfaction as focal contact lead. Bolstered customer satisfaction ratings by spearheading market research through the interviewing of clients utilizing surveys to identify product issues and customer needs. Secured retention sales, maximized efficiency and garnered trust by delivering client resolution on complex issues relating to operations, product, promotions and demographics.