1234 Fake Lane, MA, 99999, Cell:000-000-000, firstname.lastname@example.org
Dedicated and detail-oriented administrative professional with more than 25 years of success facilitating seamless office operations in diverse office settings. Recognized for commitment, resourcefulness and proficiency at improving operational affairs to support key organizational objectives. Possess benefits and regulatory compliance insight as well as drive to do the job right. Adept at implementation of office procedures, interviewing clients, correspondence and computer software systems. Maintain professional demeanor, managing multiple projects independently and in team environments. Type 50 words per minute.
Greenville Technical College, 2014 Certificated courses: Medical Receptionist, HIPAA, HIPAA II, OSHA Guidelines and National Medicare Completed 40-hour clinical at Greenville Arthritis Clinic
Improved scheduling process by creating systems to track communication with prospective clients and designing reports. Earned several bonuses for excellent job performance in administration. Graduated as top student in college class with the highest GPA.
Front-Office Reception Acted as front-office receptionist and telephone operator providing greeting, direction, and information to clients and the public entering office. Interviewed and advised clients on services and claims; created new client case files. Assigned to identify office trends, reporting to the manager on areas needing improvement. Office Administration Prepared files for scanning by slip-sheeting documents and reviews for quality assurance. Copied documents, answered emails, and filed brochures and customer files. Performed all office mailing functions, including processing and distributing incoming and outgoing mail, sending mailings for administrator and supervisors and sending applications to prospective clients. Client Relations Interacted with customers in real time online chat to answer questions. Interfaced extensively with management, customers and agents. Created and implemented organized system to track training attendance for potential clients and designed reports of training progress.