Job Summary & Responsibilities
The responsibilities for a bilingual technical service agent resume include handling incoming calls, describing product features and benefits, helping clients to get their product questions answered, and maintaining strong relationships with the existing customer base. Your bilingual technical service agent resume should also list your successes with bridging language gaps for your previous employers as well. The primary job that’s described in a good bilingual technical service agent resume deals with offering premier service to customers from all over the world. Your job is to make sure that your company remains viable in other countries. That’s what makes your bilingual technical service agent resume so valuable to hiring managers, and also why you need to highlight all of your skills and accomplishments.Education & Training
Your bilingual technical service agent resume should indicate at least a high school diploma when it comes to your technical skills. If you have formal training for your language skills, then include them on your bilingual technical service agent resume as well. A hiring manager will want to see a background for both sets of skills. As you create your bilingual technical service agent resume, you’ll need to list all of the training classes and offsite seminars you have attended throughout your career. A hiring manager will want to make sure that you’re maintaining your technical knowledge as technology continues to evolve.Pay Range And Bilingual Technical Service Agent Resume Samples
The pay range for a good bilingual technical service agent resume begins at around $22,000 per year and go up to approximately $48,000 per year. We have a full library of bilingual technical service agent resume samples that you can use to create your own, effective bilingual technical service agent resume. We can show you how to format your credentials in a way that hiring managers will appreciate.You’ve mastered the art of Bilingual Technical Service Agent resume writing, now use our Bilingual Technical Service Agent cover letter sample for guidance on writing a creative cover letter.
Show Resume TextCrystal Potter
123 Fake Street
City, State, Zip Code
Cell: 000-000-0000
E-Mail: email@email.com
Summary
Skilled Bilingual Technical Service Agent fluent in English and Mandarin offering superior technical knowledge for computer desktop and laptop support. Effectively identifies problems using advanced troubleshooting skills. Committed to performing superior work in deadline-driven environments.
Highlights
Proficient in Windows operating systems
Documentation expertise
Service-focused
Passion for technology
Skilled communicator
Conflict resolution techniques
Familiar with networking issues
Creative problem solver
Billing and account questions
Hard working
Accomplishments
Drove quality assurance and customer satisfaction team-wide through telephone script improvements.
Routinely helped as many as 150 customers each day in a high-volume call center environment.
Consistently earned high marks from management and customers for professionalism, problem resolution, and technical knowledge.
Experience
September 2012 to Current
Company Name City, State
Technical Service Agent
Answer incoming technical support calls from residential and small business customers in both English and Mandarin.
Resolve problems with malfunctioning products and general support issues.
Remain up-to-date on the latest technologies and solutions applicable to company products.
Upsell products and services to increase company revenue by 10% beyond company targets.
May 2009 to August 2012
Company Name City, State
Technical Support Representative
Managed call flow and responded to technical support needs of customers.
Demonstrated professionalism and courtesy with customers at all times.
Created cases and claims for damaged, lost, or displaced purchases.
Followed up with clients to ensure optimal customer satisfaction.
February 2007 to April 2009
Company Name City, State
Technical Support Representative
Provided base level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware, and resolved technical issues.
Met and exceeded productivity goals for every single month.
Education
2006 Collins Technical College City, State
Associate of Science Computer Science
123 Fake Street
City, State, Zip Code
Cell: 000-000-0000
E-Mail: email@email.com
Summary
Skilled Bilingual Technical Service Agent fluent in English and Mandarin offering superior technical knowledge for computer desktop and laptop support. Effectively identifies problems using advanced troubleshooting skills. Committed to performing superior work in deadline-driven environments.
Highlights
Proficient in Windows operating systems
Documentation expertise
Service-focused
Passion for technology
Skilled communicator
Conflict resolution techniques
Familiar with networking issues
Creative problem solver
Billing and account questions
Hard working
Accomplishments
Drove quality assurance and customer satisfaction team-wide through telephone script improvements.
Routinely helped as many as 150 customers each day in a high-volume call center environment.
Consistently earned high marks from management and customers for professionalism, problem resolution, and technical knowledge.
Experience
September 2012 to Current
Company Name City, State
Technical Service Agent
Answer incoming technical support calls from residential and small business customers in both English and Mandarin.
Resolve problems with malfunctioning products and general support issues.
Remain up-to-date on the latest technologies and solutions applicable to company products.
Upsell products and services to increase company revenue by 10% beyond company targets.
May 2009 to August 2012
Company Name City, State
Technical Support Representative
Managed call flow and responded to technical support needs of customers.
Demonstrated professionalism and courtesy with customers at all times.
Created cases and claims for damaged, lost, or displaced purchases.
Followed up with clients to ensure optimal customer satisfaction.
February 2007 to April 2009
Company Name City, State
Technical Support Representative
Provided base level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware, and resolved technical issues.
Met and exceeded productivity goals for every single month.
Education
2006 Collins Technical College City, State
Associate of Science Computer Science