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Susan Adamson
123 Fake Street City, State, Zip Code Cell: 000-000-0000 email@email.comProfessional
Summary
Experienced medical collector with background in obstetrics, gynecology, pediatric and family practice billings for clinical care and hospital treatment. Adept communicator fully compliant in Federal Trade Commission regulations and the Health Insurance Portability and Accountability Act. Proficient in CPT-4, ICD-9 and other pertinent coding.Highlights
- Tenacious in collections activities
- Compassionately persuasive toward collections resolution
- Highly experienced in insurance billings
- Fluency in database and spreadsheet programs
- Prompt, courteous and reliable professional
- Able to work independently
Work Experience
February 2010 to Present Company Name-City, State Medical Collector- Ensured new and current patient records contained complete billing contact and insurance information.
- Managed delinquent accounts in a timely and effective manner toward maximum collection.
- Established payment plans for patients and ensured consistent account activity and communication.
- Ensured all collections were conducted in full compliance with workplace, local, state and federal requirements.
- Charted and reported collections activities and balances.
- Set monthly account collections goals with achievement rate of 90%.
- Developed patient collections workflow and processes for newly formed medical practice.
- Consulted with patients by phone and during appointment to answer common and specific billing and insurance questions.
- Ensured medical cost awareness prior to healthcare service provision.
- Developed rapport with patients to open lines of communication and maximize timely payment of account.
- Worked with delinquent patients to establish payment schedule.
- Compiled and delivered accounts receivable reports to practice administrator.