Experienced Retail Banker with history of providing a high level of customer service for financial institutions. With a heavy background in staffing phone banks and offering assistant through Internet channels, have the knowledge for helping customers answer their questions, fill out paperwork, replace debit cards or navigate a website. Accurate and detail oriented, can promise to build customer loyalty and solidify brand name.
Know general banking procedures
Familiar with accounting
Withdrawals and deposits
Cashier checks and money orders
Account information and research
Home, car and business loans
Cost allocation modules
Oracle and SQL
March 2007 to Present Company Name, City, State Executive Retail Banker
Supervised the development and implementation of sales operation and banking center services.
Voted Teller of the Year twice.
Collaborate with Branch Manager in the design of market product plans.
Assist in risk evaluations for customer and market needs.
Member of Risk Evaluation Team, conducting regular assessment of services provided by banking center.
Train junior staff in goal setting and banking procedures.
March 2002 to February 2007 Company Name, City, State Retail Banker
Worked Customer Service desk three time a week, providing face-to-face and telephone support.
Oversaw cross-training of incoming associates.
Reviewed credit and loan applications.
2002 California High School, City, State High school diploma