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Joshua Lindy
123 Fake Street
City, State, Zip Code
Cell: 000-000-0000
email@email.com
Summary
Experienced Retail Banker with history of providing a high level of customer service for financial institutions. With a heavy background in staffing phone banks and offering assistant through Internet channels, have the knowledge for helping customers answer their questions, fill out paperwork, replace debit cards or navigate a website. Accurate and detail oriented, can promise to build customer loyalty and solidify brand name.Highlights
- Know general banking procedures
- Familiar with accounting
- Withdrawals and deposits
- Cashier checks and money orders
- Account information and research
- Home, car and business loans
- MIS reporting
- Cost allocation modules
- Oracle and SQL
Work Experience
March 2007 to Present Company Name, City, State Executive Retail Banker- Supervised the development and implementation of sales operation and banking center services.
- Voted Teller of the Year twice.
- Collaborate with Branch Manager in the design of market product plans.
- Assist in risk evaluations for customer and market needs.
- Member of Risk Evaluation Team, conducting regular assessment of services provided by banking center.
- Train junior staff in goal setting and banking procedures.
- Worked Customer Service desk three time a week, providing face-to-face and telephone support.
- Oversaw cross-training of incoming associates.
- Reviewed credit and loan applications.