Duane Roller 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Versatile Hotel Maintenance Manager who can handle repair, installation and maintenance issues with the same level of expertise. Adept at developing equipment maintenance schedules, working with staff to solve issues quickly and maintaining a positive rapport with high profile guests. Specializes in resorts and large hotels.
Certified in HVAC, Plumbing and as an electrician
Strong ability to work with all hotel staff to get issues handled
Used to being on-call almost constantly
Takes great pride in a hotel that is well-maintained
Excellent ability to work with outside service vendors in emergency situations
Flexible manager who is able to adapt to handle a situation
September 2011 to February 2015 Hightop Hotel – New Parkland, CA Hotel Maintenance Manager
Developed an extensive network of first-responders to assist in case of an emergency.
Created an extensive maintenance schedule for all of the hotel’s important equipment.
Insisted on a five minute or less response time to all customer emergencies, regardless of the time of night or day.
October 2005 to September 2011 Flash Resort – New Parkland, CA Hotel Maintenance Manager
Instituted a policy that had maintenance associates run a checklist on every room once a month to take care of any lingering issues.
Collaborated with hotel management to develop a maintenance budget that was helpful and useful.
Was personally involved in the hiring and firing of all maintenance associates.
June 1997 to October 2005 Lunar Hotel – New Parkland, CA Hotel Maintenance Manager
Managed one of the largest equipment replacement projects in the hotel’s history.
Insisted that every employee submit any maintenance concerns, which included suspect conduct by any maintenance personnel.
1997 Incline Community College, New Parkland, CA Associate’s Degree, Facilities Management