13 Bellemeade Street, G o o d t o w n , CA 96583 | H: (000) 000-0000 | firstname.lastname@example.org
Solutions-focused, versatile management professional with over 12 years of experience in effective team leadership, alarm/CCTV installation, staff training and development, process improvements, and project management. A strong verbal communicator with expertise on mastering new technology to achieve positive results and gain customer retention. Resourceful troubleshooter seeking to leverage background into a installation management role with a progressive organization.
Networking Inventory tracking Risk control Building codes and regulations Hazard/root cause analysis Data management Field installation expert Wiring termination requirements
Installation Technician 08/2004 to 10/2014 Best Security Corp Vancouver, BC Generated customer retention, implementing SOPs to ensure exceptional customer service satisfaction ratings while maximizing revenue/profit margins. Trained 3 employees and controlled all physical and electronic systems including alarms, wireless security, access control, security lighting, gate systems, and fencing. Met 100% safety protocol, providing 24-hour armed internal security by monitoring security equipment and operational logbooks to control entry/exit. Reduced emergency lapses, providing immediate building security. Diminished project discrepancies, investigating property loss and damage, safety incidents, personnel issues, and compliance. Aided senior leadership teams with executive decision making process, preparing work-in-progress reports until project completion. Mitigated risk, supervising employees on security SOPs and issuing security violations while authoring incident reports. Installation Technician 09/2002 to 07/2004 Jordan’s Security LTD Burnaby, BC Drove customer alliance building strategy, implementing best practices while eliminating discrepancies and improving sales efficiencies. Maximized data collection accuracy scores, recording, storing, and analyzing client information with zero discrepancies. Improved client relation ratings, obtaining new equipment supply information for stocking/packaging order execution to eliminate project gaps. Raised quality control SOPs, inspecting material for compliance to eliminate project lags. Sustained safety protocols, ensuring proper, cost-effective, and safe handling of equipment/materials. Initiated process improvements, spearheading inspections and project revivals for revenue generation. Decreased security risk, administering and troubleshooting access control, intrusion, DSC/ADEMCO systems, and global CCTV security systems.
Certification: Trade Qualified Security Alarms Installation Ministry of Advanced Education Certification: Security Systems Technician Program British Columbia Institute of Technology Burnaby, BC Burnaby, BC